Philadelphia Hotel Guide - Regal UA King Of Prussia hotels in Philadelphia, United States of America.

"Very friendly and attentive staff. Close to shopping and restaurants! "

"No hot water when we got there or when we were leaving. Couldn’t get towels and or wash clothes. I been before and it was better the first time. Kids running throughout the building all night. "

"On February 27th, Friday, after I got into my room at the Stardust #212 and discovered the A/C produced only hot air (super hot). Maintenance couldn’t fix it and took the A/C unit off the window. Didn’t offer me a different room. So, I slept with a hole on the wall and cold winter wind. I called on Saturday to explain the situation and asked for a different room but the service desk told me I’ll have to pay $50 for an up charge fee. So, I asked for the maintenance to repair it and see if they can fix it. I went to dinner with a group of people then came back and the A/C is still produced super hot air with a very bad odor. I went to the front desk and explained what happened to the manager on duty. She was shocked and offered me a different room at #510. Then, she asked for the photos of the A/C unit and the opening on the wall to outside. She said she will send them to upper management. Nothing further after that and no discount was offered to me. A very cold winter casino experience. Worst of my hotel stays for sure."

"Yes"

"Excellent Service from check in to check out Very Clean Very Comfortable Very Quiet even though it was very crowded"

"Clean room. "

"Yes the room was spotless and the staff were very helpful and courteous. "

"Awesome!"

"We recently stayed at the element valley, it was very chic with modern design and great furniture however that was the only good thing about it. The worst of all, the staff and the lack of customer service skills. That can make or break your experience. Our tv wasnt working in our room, called the front desk at 7 PM and i was told “theres no engineer, so you can move rooms thats the only option.” No apology, no sincerity and no consideration for a family with small kids. When i called to escalate to management the same person picked up and said “well too bed you were given the option of switching rooms. Additionally, room was not clean, couch was dirty, sofa bed was very uncomfortable and pillows were not pillows, they were filled with sheets. Will not be staying here again."