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Reviews of Holiday Inn Express Reggio Emilia, an IHG Hotel

3 out of 5
Holiday Inn Express Reggio Emilia, an IHG Hotel
Via Meuccio Ruini 7, Reggio nell'Emilia, RE

Reviews

8.4

Very good

Rating 10 - Excellent. 156 out of 417 reviews" "
Rating 8 - Good. 192 out of 417 reviews" "
Rating 6 - Okay. 55 out of 417 reviews" "
Rating 4 - Poor. 10 out of 417 reviews" "
Rating 2 - Terrible. 4 out of 417 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sukhjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

10/10 Excellent

Mohammad Abul, Brambleton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, specious, quite, friendly staff, and functional
Stayed 1 night in Oct 2023
Response from Valentina - Front Office on 5 Nov 2023
Dear Mohammad,thank you for the good review. We are glad to see your positive comment related to our service and staff. We look forward to welcoming you in the future.Our best regards

10/10 Excellent

Arzu

Stayed 1 night in Oct 2023

10/10 Excellent

Oleg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Aug 2023
Response from Valentina - Front Office on 3 Sept 2023
Thank you very much Oleg, we'll wait for you soon in Reggio Emilia!Best regards

10/10 Excellent

Aida A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and friendly staff
Stayed 7 nights in Jul 2023
Response from Valentina - Front Office on 6 Aug 2023
Dear Aida,thank you very much for the good review, we hope to see you at Holiday Inn Express Reggio Emilia again in the future. Best Regards

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Francesco - Front Office on 18 Aug 2023
Grazie per aver scelto la nostra struttura

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
the staffs are very friendly and helpful
Stayed 2 nights in May 2023
Response from Valentina - Front Office on 19 May 2023
Dear Sherry,thank you very much for your good review related to your recent stay at Holiday Inn Express Reggio Emilia.We look forward to welcoming you in the future.Our best regardsValentina

10/10 Excellent

Adhurim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Giles

Holiday Inn Reggio Emilia - great choice
Perfect place to stop.over for Reggio Emilia just off the A1. Good facilities, excellent breakfast and the restaurant served good quality food. The bed was a little small for two but there was a pull out bed option. Reggio is a nice town to explore, it can be done in half a day. Try the regional sweet pumpkin ravioli pasta and cheese. Delicious
Stayed 2 nights in Dec 2022
Response from Valentina - Front Office on 22 Jan 2023
Dear Giles,thank you for your good review related to your recent stay at Holiday Inn Express Reggio Emilia.We hope to welcome you soon in the future!Kind regards

10/10 Excellent

giulio

Stayed 1 night in Nov 2022

6/10 Okay

Chamkar Singh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Do Not Cater for Vegans/Vegetarians
Hotel does not cater for vegetarians/Vegans for breakfast. Toaster was broken and not replaced/fixed for duration of stay (3Nights) raised as issue with reception but nothing achieved.
Stayed 3 nights in Oct 2022
Response from Valentina - Front Office on 6 Nov 2022
Dear Mr Sing,we're sorry but the toaster broke on Saturday morning and the technician could not come until Monday; however, the staff was always at your disposal to prepare toast at the bar; the situation was explained by the reception.Best regards

8/10 Good

Linnea

Stayed 2 nights in Oct 2022

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel but hit with undisclosed City Tax!
For what it was the hotel was fine, the room was clean and tidy and the bathroom and shower were nice clean. Staff were nice, friendly and always helpful. Issues… Not enough storage for clothing, not much variety for breakfast, tight turn out of blind exit from hotel (shrubs in the way so need to be careful of oncoming traffic). Main Issue… The hotel price that they give does not include the City Tax which they charge. Why this is not included in your stay is beyond me. You are charged €2 per person per night, for no reason. If this is a regulation it should be included within the quote for your stay. Hotels.com were very helpful with this issue so I can’t fault them and their customer service was second to none. Holiday Inn Express on the other hand need to be more transparent with charges!
Stayed 5 nights in Sep 2022
Response from Valentina - Front Office on 18 Oct 2022
Dear Gary,we thank you for the time you spent to leave a comment. We are glad to see your positive comments related to our hotel, to our friendly and nice staff. We inform you that we upload the same information for all websites, we are not responsible for how they are uploaded. We look forward to welcoming you in the future.Our best regards

2/10 Terrible

Nura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel
Stayed 7 nights in Aug 2022

6/10 Okay

Nizar

Stayed 1 night in Aug 2022

10/10 Excellent

Thomai

Travelled with family
Liked: Cleanliness, staff & service
location, clean and quiet and easy to access the autoroute.
Stayed 1 night in Aug 2022
Response from Valentina - Front Office on 30 Aug 2022
Dear Thomai,Thank you for your good review related to your recent stay at Holiday Inn Express Reggio Emilia. We are happy to read that the comfort of our rooms, the services we offer and the location let you feel fully satisfied about your stay.We thank you again for the time you spend to leave a comment and we hope to welcome you soon in the future.Kind regards

8/10 Good

Gian Paolo

Travelled with family
Liked: Cleanliness, staff & service
The hotel is good and well located, near to the highway. We tried to dine in Reggio Emilia but we were unlucky and we were unsuccessfull on 3 tries. We dined at the hotel and the food the fitst trial was too salty. The second try was below average.
Stayed 1 night in May 2022
Response from Valentina - Front Office on 12 Jul 2022
Dear Gian Paolo, thank you for your recent stay at our hotel. We're sorry that we didn' meet your expectations for the dinner. We hope to have the honour of serving you again should your travels bring you back to Reggio Emilia. Kind regards Valentina

4/10 Poor

Rego

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was nice and comfortable, however they overcharged me at the check-out. In the confirmation, they stated that the price includes taxes, but charged an extra 4€ tax. This reflects on the whole stay.
Stayed 1 night in Feb 2022
Response from Valentina - Front Office on 2 Mar 2022
Dear Rego, thank you for your recent stay at our hotel. We're sorry that your experience was not totally satisfying, but taxes are included in the rate as writtem € 4 is for the city tax, that you find in all the hotels of the city. Best regards

8/10 Good

Fabio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Chris

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Major mechanical systems lack reinvestment
infrastructure needs upgrades such as AC & hot water. Staff work their butts off to offset lack of investment in major mechanical systems . Excellent breakfast Buffett, night staff amazing empathy and action to solve any issues or give advice about local area . Parking feels safe and easy . Great location to access area by car . Francisco took all complaints seriously.
Stayed 5 nights in Sep 2021
Response from Valentina - Front Office on 8 Jan 2022
Dear Guest, Thank you for taking the time to share with us your feedback on your stay. We thank you for having appreciated above all the professionalism of our staff, which we particularly care about. We hope to have the opportunity to welcome you back to the Holiday Inn Express Reggio Emilia. Best regards

6/10 Okay

Carlo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice and helpful staff, but our room at the hotel was well worn out. Canvas picture on the wall was peeling back, desk panelling was peeled off, carpet was threading near the bathroom. Unappealing. I’ve stayed at various Holiday Inns and and found them usually in much better shape. This particular one was just run down. The breakfast was adequate, and parking convenient.
Stayed 1 night in Jul 2021
Response from Valentina - Front Office on 8 Jan 2022
Dear Carlo, We are pleased that you have had the opportunity to appreciate the courtesy of our staff and the quality of our breakfast. We take note of your reports regarding the room, so that the assigned department can intervene to remedy. Best regards

2/10 Terrible

PHANI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean Not friendly staff Breakfast limited and old
Stayed 1 night in Jul 2021
Response from Valentina - Front Office on 28 Jul 2021
Dear Phani, we are sorry that your stay was not satisfactory, we kindly ask you for more details so that we can improve. We take this opportunity to send our best regards Valentina - Front Office

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money!
Perfect location and very friendly staff!
Stayed 1 night in Jun 2021
Response from Valentina - Front Office on 8 Jan 2022
Thank you very much Patricia, we look forward to welcoming you soon again. Our best regards

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stop overnight with amenities
Lovely stop overnight, just off the A1. Staff were friendly - welcoming our dog. Free parking was secure. Bed very very comfortable after driving all day. For the price, I recommend it
Stayed 1 night in Jun 2021
Response from Valentina - Front Office on 8 Jan 2022
Dear Alexander, thank you so much for your wonderful comment related to our hotel. We are happy to read that the comfort of our rooms, the services we offer and the courtesy of our staff let you feel fully satisfied about your stay. We thank you again for the time you spend to leave a comment and we hope to welcome you soon in the future. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2021
Response from Valentina - Front Office on 16 May 2021
Gentile Ospite, La ringraziamo e speriamo di riaverLa presto nostro gradito Ospite. Con i migliori saluti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Portia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Mabdeljalil, California.us

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it so good hotel they have everything great
Stayed 2 nights in Nov 2019

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was a nice hotel for short stay. Nice open breakfast bar.
Stayed 3 nights in Jun 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,clean and tidy.The staff were brilliant,very helpful and spoke good English.close to restaurants and pizzeria's.A Large supermarket is within walking distance..
Stayed 1 night in Mar 2019

8/10 Good

ELIORAL

It was goog+
Stayed 4 nights in Nov 2018

4/10 Poor

Istvan, Lausanne, Switzerland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel somewhat basic, and a bit in a peripheral location, next to residential area. Friendly stuff, however basic quality for the price.
Stayed 1 night in Oct 2018

6/10 Okay

Jatin

Liked: Staff & service
Disliked: Room comfort
Standard Quality Hotel
Good size room with not very comfortable bed. Shower in bath too slow and could hear toilet flush sound from next room.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Jan, Loughborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the football stadium and fasti
I stayed here whilst following my football team. The hotel is within walking distance of the stadium and 1.2 km walk from the AV Reggio Emilia - fast train station. Outside the hotel is a bus stop for buses to the station or town. The town is small and has a picturesque square and churches. Nearby is a pizzeria and bar.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best HI Express Hotels
The staff, facilities, food all exceeded expectations. Reception assisted with absolutely everything that we asked them about. Great stay!
Response from Francesca Tamani on 10 Apr 2017
Thanks for your positive comment. We hope to see you soon. Kind regards

8/10 Good

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
Very friendly staff. Comfortable room. 5 minutes drive to restaurants. Good buffet breakfast.
Response from Francesca Tamani on 10 Apr 2017
Dear Mehran, thanks for your positive comment. Kind regards Francesca Tamani

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Sept 2016
Grazie della valutazione

10/10 Excellent

Robert, Norman OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Hotel was in a good spot for access to Reggio Emilia. Rooms were clean and staff was very helpful. I will definitely stay there again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ann, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel restaurant menu was short and the food disappointing. There are several good within a few hundred metres walk. These are preferred.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just outside the city
Friendly welcome; nice room, clean and quite. Free wi-fi and nice breakfast

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good value if you have a car
Small bed, bathroom not well furnished. Close to shopping centres and train stations but a car is needed anyway. Breakfast value was correct, the typical erbazzone was very nice.

8/10 Good

Louise, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such helpful staff!
Stayed here for a conference at Reggio Children, the staff were friendly and so helpful, they could answer all my questions, nothing was too silly! Room was comfy and clean.