6/10 Okay
Verified traveller
26 Dec 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Xmas stay
Positives:
Clean room. Strong and hot shower.
Everything worked I.e TV, remote control, lamps etc.
Breakfast buffet was very good.
Parking is free on site and close to hotel entrance.
Negatives:
No staff were on site when we arrived at 17:00. No easy information available to help us check in. I had to ask one of the servers in the restaurant to translate a German note left on reception desk - which told me to ring a number to check in. So I had to make an international telephone call to then be told our room is unlocked, with the room key inside the room. There was zero information about our stay.
Pillows were large but uncomfortable.
Toilet in the bathroom in the room was continuously noisy/draining without flushing.
Interior is very dated with obvious sign of wear and tear.
No clear information if breakfast was included in our room fee and again, in the morning, no one was at the desk at 8am.
So I asked another guest about breakfast rules and was confidently told it was included. So we ate breakfast, then a woman appeared on the desk and in a very flustered and rude tone informed me I had to pay 27 euros for breakfast. I have no problem paying for the food, but this information needs to be readily available to guests and more staff presence and communication would solve this and the check-in problems ensure no further confusion with future guests.
The cost did not seem fair for the hotel room, which felt much more like a hostel, than a hotel.
Verified traveller
Stayed 1 night in Dec 2023
