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Reviews of Hampton Inn & Suites Rexburg

2.5 out of 5
Hampton Inn & Suites Rexburg
1195 S Yellowstone HWY, Rexburg, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked well for our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here when visiting BYU Idaho. Good breakfast in the morning. Some dining within walking distance. Rooms were clean, well equipped, and quiet. Would stay here again when visiting Rexburg.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica, Stanwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice. Room was clean and comfortable. Only downside…no hot tub.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
This is our 3rd time staying here and the rooms are huge for a family. We love everything about the hotel except the flimsy plastic toilet seats that shift while using them and give the illusion that you are about to fall in the toilet.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and breakfast. All staff was great.
Stayed 1 night in Apr 2024

2/10 Terrible

Joanne, Lawrenceville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

VERNON

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice amenities, nice room. Wnjoyed the continental bfeakfast
Stayed 2 nights in Apr 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service
I liked the very helpful and courteous staff. It was clean and well-maintained. The management finally agreed to move me after the first night due to too much noise until 11:00 or 11:30 that night. The information on bath or only shower was not correct. We also booked it because there was a hot tub, but there wasn't one.
Stayed 2 nights in Apr 2024

10/10 Excellent

Arnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here many times over the years and always look forward to returning!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracie

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great stay! Would recommend to anyone visiting Rexburg!
Stayed 1 night in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Terry

Liked: Cleanliness, amenities, property conditions & facilities
$60.00 damage deposit was not disclosed at booking, but was refunded the day after leaving. Breakfast items were gone and not replenished after earlier crowd.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with kids … loved the breakfast.. the suite was perfect very spacious…. Wish there was a hot tub .. if u click on directions from Expedia it takes you somewhere else but I typed in th address and found the place … will definitely stay again

8/10 Good

amy

10/10 Excellent

MaKaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good except that the shower pan was slippery. As I stepped into the shower, I slipped and fell completely to the floor. Thankfully I was not hurt. The shower pan was slippery over all and I had to be especially careful throughout my whole shower. There was a grab bar on the far side of the shower that could only be reached by getting all the way in. There was nothing to hold onto on entering the shower. Being 72 years of age, those things are significant. When I reported the experience to the receptionist, I was informed that the shower was up to code. If that is the case, it is scary.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean
Stayed 1 night in Dec 2023

10/10 Excellent

Edmond Wayne

Good stay. Front desk help were outstanding.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Every staff person was amazing and kind. Aiden was especially helpful. The location is just on the outskirts of town, but I was still able to walk to some places. There is a nice place to eat right next-door, as well.
Stayed 3 nights in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Travelled with partner
So close to town and all the happenings in Rexburg.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Second great experience! Spacious rooms, clean and comfortable. Good breakfast. If I have occasion to be in Rexburg again, I will definitely stay here again. They also reinstated pre-Covid housekeeping again. Thank you for two great visits!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Very clean, well maintained. Breakfast was great! Very comfy beds. Great price.
Stayed 1 night in Nov 2023

10/10 Excellent

Darrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Checking in was a nightmare. Hotels.com had to call twice to the property to have them receive the reservation. Front desk staff were not very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the exact same breakfast every morning for 7 days straight. Scramble eggs evrymoring
Stayed 9 nights in Nov 2023

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good customer service. friendly and breakfast was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing in Rexburg
The staff was very friendly, the room was clean and a great size, the shower was amazing (best water pressure I've ever experienced in a hotel), but there was only shampoo in the shower, no conditioner and no shower gel. Instead, there was a bottle of body lotion. Also, there were some leftover goldfish crackers in the heater that were missed by housekeeping (obviously put there by some mischievous kids, lol). They were very pet friendly as well; I have two dogs I travel with, and they made sure I was in a room that had easy access to an outside door. Unfortunately, the bed was far too firm and the pillows far too soft.
Stayed 1 night in Nov 2023

10/10 Excellent

Stacey, Ballantine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we have stayed at a Hampton inn. Staff was friendly and check in was easy.
Stayed 1 night in Nov 2023

8/10 Good

BLAKE, Syracuse

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are nice and clean, and the breakfast is good. The pool is tiny though, don't trust the photos. The check-in was very frustrating. The hotel/Orbitz sends you a message ahead of your check in stating that you need to use the Hilton app to get a digital room key. This doesn't work. Once you get to the hotel, you will still have to go to the front desk to check in. The agent at the desk said the digital key does not work for Orbitz reservations, and they have no access to the info since the app is not connected to them at all. A frustrating process.
Stayed 1 night in Oct 2023

10/10 Excellent

Sharlyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the great customer service experience!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jayme

Stayed 1 night in Oct 2023

10/10 Excellent

Erica, Syracuse

Liked: Staff & service, property conditions & facilities
The room was clean but looks like they missed some spots in the bathroom and under the couch
Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Needs more lights in the rooms. Food was good and it was quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

David, Snohomish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very up to date
Stayed 1 night in Oct 2023

10/10 Excellent

Mark, Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean and well maintained this property is. We stay here periodically as it's on the way for a long drive to visit family, and it's easily one of the nicest hotels we frequent.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark, Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come here periodically as it's the halfway point for a very long trip to see family, and each time we come here it's an absolute delight. The front desk staff are very courteous. They are quick to point out facilities, available amenities, and they have a pleasing smile. The pool is well maintained. The parking lot and surrounding property is about as well maintained as it gets, the asphalt has no excessive cracking or potholes, the parking lines are recently painted, and the nearby restaurant has great food at good prices. The rooms are clean, we can't find any dirt on the carpet and the linens always have a fresh smell. The bathroom mirror is always spotless, and the bathroom smells clean. My son who's in his late teens and travels often made the remark "this is the nicest hotel I've been in, in like two years". Off the top of my head I don't know what other praise I can heap upon this place, but we always have a positive feeling whenever we stay here.
Stayed 1 night in Oct 2023

8/10 Good

Albert, Oakdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a very nice hotel. The staff is very nice too. The place was clean. The morning breakfast offerings were good. However, I was totally disappointed with the mattress quality for this caliber of a hotel. We didn’t sleep well at all our entire stay.
Stayed 4 nights in Oct 2023

8/10 Good

Helen, Spring Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

RicknTeresa, Draper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Id say everything would have been perfect, it’s just that the mattress was really lumpy and soft.
Stayed 1 night in Oct 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Jody

Travelled with family and small children
Disliked: Cleanliness, staff & service
It seemed as though they were very limited on staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023

10/10 Excellent

Yader

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and new---needs insulation!
This place was very nice and new, however when you are staying in a hotel, there are 2 things you really want. One is a good night's sleep, and the other is a warm shower. For some reason, we could hear every single footstep of the occupants in the room above ours all night for both of the nights we stayed there. The footsteps would shake the light canisters in our room, and it was really difficult to get a good night's sleep. Then on both days, my shower water was pretty temperamental. It would start out hot, but then get cold, then warm up a bit and get cold again. That was frustrating. The building itself is really clean and well kept, but I would really have enjoyed it more if we could have gotten a good night's sleep.
Stayed 2 nights in Oct 2023