Deluxe Room

Reviews of Windsor California Copacabana

4 out of 5
Windsor California Copacabana
Avenida Atlantica, 2616, Copacabana, Rio de Janeiro

Reviews

9.2

Wonderful

Rating 10 - Excellent. 757 out of 1000 reviews" "
Rating 8 - Good. 154 out of 1000 reviews" "
Rating 6 - Okay. 42 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Room had a slight smell when checking in and A/C didn't work well. Luckily, it wasn't too hot outside. Location is perfect - directly across from Copacabana beach and all the shops I wanted to visit. Would rate this hotel an 8.5/10 and would stay again!
Stayed 1 night in Mar 2024
Response from Hosting Manager on 27 Apr 2024
Dear Mr. Ryan.Thank you for rating your experience positively at the Windsor California Hotel. We are glad to know you've had a great time during your stay. About the A/C we don't have any records of you about it but on your next stay, please, do not hesitate contacting our staff, we have maintenance and we want our guests to feel welcomed. Windsor California has a privileged location, a great structure and as you mentioned our staff are extremely friendly and helpful. It will be a pleasure hosting you again. See you soon, Douglas Zacharias.

8/10 Good

Ronny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best location in copacabana amazing views from the roof top pool. Great location
Stayed 4 nights in Apr 2024
Response from Hosting Manager on 19 Apr 2024
Dear Mr. Ronny,Thank you for rating your experience at the Windsor California Hotel with an excellent rate. In fact, our guests have a privileged location, right in the middle of Copacabana, in front of the beach. The hotel has a great structure, rooms are modern, clean and cozy, we serve one of the best breakfasts in town and as you could check, our rooftop has a panoramic view from Copacabana. It will be a pleasure hosting you again. See you soon, Douglas Zacharias.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful. The breakfast was delicious. Our first room had an issue with the AC and they changed our room to a much better room on the 14th floor with a view of the Christ redeemer. Very happy, would stay again!
Stayed 4 nights in Apr 2024
Response from Hosting Manager on 17 Apr 2024
Dear Ms. Laura.Thank you for this positive review about your stay at the Windsor California Hotel. It's nice to know we could make you happy and it will be a pleasure hosting you again. We care about our guests experience and your satisfaction with the quality of our services is a motivation to achieve excellence on it. See you soon, Douglas Zacharias.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Hosting Manager on 17 Apr 2024
Dear Mr. Kevin,Thank you for the greatest score on your review about your stay at the Windsor California Hotel. We believe we've met all your expectations. We will be waiting on you to choose us again and we will make all the efforts possible to make your stay great again. See you soon, Douglas Zacharias.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Windsor California is right at the heart of the Copacabana Beach , so convenient to everything .
Stayed 2 nights in Apr 2024
Response from Hosting Manager on 17 Apr 2024
Dear Mr. Stephen.Thank you for your positive review of your stay at the Windsor California Hotel. In addition to our guests having a privileged location, the hotel has a structure capable of providing memorable moments such as our rooftop with a panoramic view of Copacabana beach, swimming pool, gym, restaurant, rooms are modern, clean and cozy and our teams strive to make our guests feel welcome. We hope to have you with us again soon. Yours sincerely,Douglas Zacharias.

10/10 Excellent

GEMINIE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach just across the street; plenty of dining places around the area, safe to walk anywhere. Plenty of choices for dining. Our room was always clean, quiet.
Stayed 5 nights in Mar 2024
Response from Hosting Manager on 17 Apr 2024
Dear Geminie,Thank you for such a great review. It's such a honor when we met all our guests expectations. We hope you can choose us again. Warm regards, Douglas Zacharias.

10/10 Excellent

ADRIAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Joao Matos on 15 Apr 2024
Dear Mr Adrian,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

10/10 Excellent

Kevin C St

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, you can walk to Leblon, Ipanema; a metro station is nearby or if you prefer UBER is very affordable. Hotel staff is friendly especially Leonardo, best concierge ever. He takes the time to answer all of your questions. The breakfast is amazing and we recommend to eat at the restaurant at least once. The food is excellent. We booked some excursions through the hotel, we recommend the Ginga show, the historical tour with Eduardo. Eduardo is a sweet guy who knows a lot about Rio. Hang gliding with Renato is a must. he is an excellent instructor. Do not do hang gliding with DeHilton , he is rude.
Stayed 7 nights in Mar 2024
Response from Hosting manager on 8 Apr 2024
Dear Mr Kevin C St,Thank you for this great and detailed review about your experience at the Windsor California Hotel. It's an honor knowing we've met all your expectations and Leonardo was able to assist you with all concierge requests. In fact, all of our teams strive to ensure that our guests have memorable memories of our hotel. We serve one of the best breakfasts in the city, we have 24-hour room service. All of the hotel's facilities are concentrated on the terrace, where we have a swimming pool with infinity views, a gym, and a restaurant with full food service. We hope to have you with us again soon. See you soon, Douglas Zacharias.

10/10 Excellent

Karen F

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of Copacabana Beach, easy walking access. High recommendation to Jonatan, breakfast waiter. Impeccable english and manners. Would recommend for Management Cadet.
Stayed 3 nights in Apr 2024
Response from Hosting Manager on 6 Apr 2024
Dear, Ms. Karen F.Thank you for such a warm and kind review. Recognition of the efforts of our employees is always received with great satisfaction and Jonatan will be very happy to know that he was remembered. In fact, the hotel has an excellent location, modern and clean rooms, a rooftop with a panoramic view of Copacabana beach. We hope you choose us again on a future trip to Rio de Janeiro. See you soon, Douglas Zacharias.

10/10 Excellent

Mihaela

Stayed 5 nights in Mar 2024
Response from Hosting Manager on 25 Apr 2024
Dear Ms. Mihaela,Thank you for rating your experience at the Windsor California with the highest score possible. It's a pleasure knowing we've met all your expactations. It will be a pleasure hosting you again. Regards, Douglas Zacharias.

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel. Breakfast good. No shower gel provided (just soap). Very helpful check in. Convenient location on front.
Stayed 2 nights in Apr 2024
Response from Hosting Manager on 6 Apr 2024
Dear Mr. Lee,Thank you for rating your experience with the highest score possible. The Windsor California Hotel has a priveleged location, right in the middle of Copacabana, in front of the beach. We serve one of the best breakfasts in town and our staff has the will of serving. We hope you can choose us again in a near future. Regards, Douglas Zacharias.

8/10 Good

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty average, but excellent location.
Stayed 4 nights in Mar 2024
Response from Hosting Manager on 4 Apr 2024
Dear Mr. Nelson.Thank you for sharing your opinion about your experience at the Windsor California Hotel. The hotel, in fact, has a privileged location and a great service provided by professionals focused on achieving excellence in hospitality. Regards, Douglas Zacharias.

10/10 Excellent

Jason

Travelled with partner
Liked: Amenities
This was a beautiful area with the energy of Copacabana beach. It is walkable to Ipanema and Leme, and we walked to Aproador - so much walkable area! Warm and helpful staff too.
Stayed 7 nights in Mar 2024
Response from Hosting Manager on 1 Apr 2024
Mr. Jason,Thank you for rating your experience at the Windsor California Hotel and as you could see, the hotel has a great location besides the great places around it, like the best restaurants, shops, banks, the location allows doing a lot of things just walking and our teams give their best to make our guests stay memorable. We hope you can choose us again in a future trip to Rio de Janeiro. Warm regards, Douglas Zacharias.

8/10 Good

Mariano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel. Excelente staff, muy amable. Muy bien localizado
Stayed 4 nights in Mar 2024
Response from Gerente de Alojamiento on 28 Mar 2024
Estimado señor Mariano.Gracias por su amable comentario sobre su estancia en el hotel Windsor California. El hotel, además de contar con una excelente ubicación, también cuenta con personal dispuestos a ayudar a nuestros huéspedes a tener una estancia aún más placentera. Será un placer darle la bienvenida nuevamente. Hasta pronto, Douglas Zacharias.

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked that the property was close to the beach. I did not like the fact that I was unable to bring guests even though I paid for two adults in the room. Basically, they robbed me. I also did not like the early check out time, which they used to robbed me of even more of my money. Check out time should be 16:00.
Stayed 2 nights in Mar 2024
Response from Hosting Manager on 28 Mar 2024
Dear Mr. Richard.Thank you for your feedback on your stay at Windsor California. As you had the chance to see, the hotel has a privileged location, in front of the sea and right in the middle of Copacabana. We respected all the details of your reservation, which was for one person, as you can see in the confirmation you have. The hotel values honesty in the information and treatment we provide to those who choose us, all information about check-in and check-out times is available on all websites. In this way, we always honor transparency in all interactions with our guests. We believe that trust is the least we have to convey to those who choose us. Sincerely, Douglas Zacharias.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. Wish we stayed more than 1 night to enjoy more but I would recommend, especially if you speak English since almost all the stay did.
Stayed 1 night in Mar 2024
Response from Hosting Manager on 28 Mar 2024
Dear Mr. Joseph,Thank you for the kind words about your experience at the Windsor California Hotel. It is very rewarding to realize that our services have been recognized and that we have awakened the desire to return on you and we are very happy when that happens. We hope you can choose us again when you decide to stay longer in Rio de Janeiro. It will be a pleasure to welcome you again. See you soon, Douglas Zacharias.

10/10 Excellent

john

Liked: Staff & service, amenities, property conditions & facilities
Great property! Clean ! Great view. Nice people
Stayed 3 nights in Mar 2024
Response from Hosting Manager on 28 Mar 2024
Dear Mr. John,Thank you for rating your stay at the Windsor California with the highest score possible. We assumed you've had all your expectations met. We hope you can choose us again in a near future. Warm regards, Douglas Zacharias.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the breakfast options
Stayed 7 nights in Mar 2024
Response from Joao Matos on 25 Mar 2024
Dear Mrs Jessica,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

10/10 Excellent

Tammy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Perfect location!
Stayed 3 nights in Mar 2024
Response from Hosting manager on 25 Mar 2024
Dear Ms. Tammy, Thank you for the kind words. In fact, the hotel has a privileged location, right in front of Copacabana beach, in the middle of the neighborhood around the best places. Windsor California has a great structure, modern and cozy rooms, a rooftop with a breath taking view and also all the facilities. I can not forget about the delicious breakfast served here and how professional our staff is. We hope you can choose us again in the future. Warm regards, Douglas Zacharias.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Mar 2024
Response from Hosting manager on 25 Mar 2024
Dear Mr. Gabrielle,Thank you for rating you experience at the Windsor California Hotel with the best score possible. We assumed you've had a great time and we've met all your expectations. It will be a pleasure hosting you again. Warm regards, Douglas Zacharias.

6/10 Okay

Jean Claude

Travelled with partner
Liked: Cleanliness
I asked re an upgrade and they said it would literally double my rate at £200 more !!! Not what I saw on the Expedia website. In fact I am wondering if any benefit using Expedia !!!!
Stayed 2 nights in Mar 2024
Response from Hosting manager on 25 Mar 2024
Dear Mr. Jean Claude.Thank you for sharing your experience during your stay at the Windsor California. We have many kind of rooms we just told you the price for the room you wanted to change and the rate varies according to occupancy and we were full and all of our rooms are modern, cozy and clean what changes is the position. some has internal view and others face the ocean. Regards, Douglas Zacharias.

10/10 Excellent

David, Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to upgrade to the beach side. Great food up and down the strip. Great restaurant at the hotel too. Very good security, great location, nice to wander around in the daytime - not recommended at night. Staff were excellent, Breakfast was excellent with great selections with excellent staff.
Stayed 6 nights in Feb 2024
Response from Hosting Manager on 23 Mar 2024
Dear Mr. David,Thank you for this great and detailed review. It's a pleasure knowing we've met all your expectations. Windsor California staff has the will of serving and having our efforts recognized makes us strive even more towards excellence in hosting and services. It will be a pleasure hosting you again. See you soon, Douglas Zacharias.

2/10 Terrible

Rosemary

Stayed 5 nights in Mar 2024
Response from Hosting Manager on 11 Apr 2024
Dear Ms. Rosemary, Thank you for rating you experience during your stay at the Windsor California. We would like to be able to understand what happened during your stay so we can see where we can improve our services. It must have been something really ponctual because we have so many great reviews and our teams make all the efforts they can to make our guests feel welcomed. Sincerely yours, Douglas Zacharias.

8/10 Good

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first checked in, I was told the room will not be ready till 3 PM. I left for an Hour and came back and asked the next representative if I can check in she goes your room has been ready already. Was told the room should have been given to you from the beginning.
Stayed 8 nights in Mar 2024
Response from Hosting Manager on 22 Mar 2024
Dear Ms. Evan,Thank you for rating your experience about your stay at the Windsor California Hotel. In fact, our check-in time starts at 03PM, maybe when you got here first, the room was not ready because when we have availability, we try to check our guests in. We hope you had a memorable stay at our hotel. Regards, Douglas Zacharias.

8/10 Good

Drayton, West Roxbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"My recent stay at the hotel was nothing short of exceptional, primarily due to the incredible service provided by the staff. From the moment I arrived, I was greeted with warmth and professionalism. Each staff member went above and beyond to ensure my comfort and satisfaction throughout my stay. Their attentiveness and dedication to guest experience truly set this hotel apart. I highly recommend this hotel to anyone looking for outstanding hospitality and a memorable stay."
Stayed 20 nights in Feb 2024
Response from Hosting Manager on 18 Mar 2024
Dear Mr Drayton,First, we would like to thank you for the kind words and for detailing and recognizing all the efforts of our teams from all sectors in contributing to make our customers' experience at the Windsor California Hotel unforgettable. It is an honor to read a review like this and realize that we are on the right path towards excellence in service and hospitality. We hope you choose us again on a future trip to Rio de Janeiro. We are very happy that we were able to meet and exceed all of your expectations. See you soon, Douglas Zacharias.

4/10 Poor

Cheryl

Stayed 1 night in Mar 2024
Response from Hosting Manager on 6 Apr 2024
Dear Ms. Cheryl.Thank you for taking some time to review your experience during your stay at the Windsor California Hotel. We have verified in our records that there is no reported situation. We are always available and willing to make our guests feel welcome and have their requests met. Yours sincerely,Douglas Zacharias.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff. Loved the service. Definitely will be back.
Stayed 4 nights in Mar 2024
Response from Hosting Manager on 15 Mar 2024
Dear Mr. Aaron.Thank you for the compliment and for recognizing the efforts of our staff. We really want to make our guests stay memorable. It's an honor knowing we've met all your expectations and we will be here waiting on your next trip to Rio de Janeiro. It will be a pleasure hosting you again. Warm regards, Douglas Zacharias.

10/10 Excellent

Alan

Lovel Hotel, good facilities. Highly recommended.
Stayed 1 night in Mar 2024
Response from Hosting Manager on 7 Mar 2024
Dear Mr. Alan.Thank you for the kind words. I must agree with you the hotel has a great structure and the facilites make our guests stay comfortable and our rooms are modern, cozy and clean. We hope you can choose us again in a near future. Warm regards, Douglas Zacharias.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. At the beach. Breakfast included
Stayed 3 nights in Feb 2024
Response from Hosting Manager on 9 Mar 2024
Dear Mr. David.Thank you for rating your experience at the Windsor California with the highest score possible. It's such an honor knowing we've me all your expectations and as you could verify, the hotel has a great location, right in the middle of Copacabana in front of the beach and our breakfast is very famous and well rated by our guests, in fact, it is one of the best breakfasts served in Rio de Janeiro. Regards, Douglas Zacharias.

10/10 Excellent

Aileen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Great Staff! We really enjoyed our stay at this hotel. I went with my kids to celebrate my 40th birthday and I am happy I chose this place. They brought me a cake and sang happy birthday the morning of my birthday while I was in the dining room. So sweet! The staff really go above and beyond to accommodate you and they are super friendly. Just an overall great vibe. The amazing Copacabana beach is directly across the street so that’s a major plus. The rooftop terrace/pool area has breath taking views. Great experience! Definitely hope to come back! Obrigado!
Stayed 6 nights in Feb 2024
Response from Hosting Manager on 4 Mar 2024
Dear Ms. Aileen,I remember talking to you at the frontdesk on your birthday, I could see how happy you were. It's amazing making people happy and it's even better when we met and exceed all our guests expectations. We hope this is the first time of a plenty of times that you can choose us again to celebrate such special occasions like your birthday. It will be a pleasure hosting you again. Warm regards and see you soon, Douglas Zacharias.

10/10 Excellent

Tamatha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean hotel. I felt very safe. At one point we wore armbands so they could make sure no strangers were entering the hotel during busy times on the street. The customer service was pleasant and very helpful. The breakfast was just okay. The room was surprisingly bigger than then the picture. Very spacious but a little humid.
Stayed 6 nights in Feb 2024
Response from Hosting Manager on 1 Mar 2024
Dear Ms. Tamatha.Thank you for your super positive review of your experience at the Windsor California Hotel. We care about the safety and well-being of those who choose us and at the time of their reservation, Carnival, we take extra care with security and use bracelets to facilitate the identification of our guests, our priority.We hope you choose us again on a future trip to Rio de Janeiro. See you soon, Douglas Zacharias.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A super nice hotel right in the middle of Copacabana beach. Really nice rooftop pool and great staff.
Stayed 6 nights in Feb 2024
Response from Hosting Manager on 26 Feb 2024
Dear Mr. Brian,Thank you for rating your stay at the Windsor California Hotel with the highest score possible. It's an honor knowing we've met all your expectations and our staff our team made the difference in hospitality and services during your stay. We will be glad if you choose us again. Warm regards, Douglas Zacharias.

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A good choice of breakfast menu, friendly staff. Yes i would recommend this hotel.
Stayed 6 nights in Feb 2024
Response from Hosting Manager on 26 Feb 2024
Dear Mr. Jack.Thank you for sharing your experience at Windsor California Hotel. I must agree with you, we serve a delicious breakfast, one of the best in Rio. The staff make all the efforts possible to make our guests stay memorable. We hope you can choose us again in a near future. See you soon, Douglas Zacharias.

10/10 Excellent

Terron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helped us with dining options and the nearest venues. The location was incredible. The view was great. We will surely be back.
Stayed 9 nights in Feb 2024
Response from Joao Matos on 23 Feb 2024
Dear Mr Terron,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in attendant was very impersonal. No smile, no welcome, and no follow up when approached a few minutes later to see if we cared for the room or that we needed anything. Not representative of a hotel with this rating and location. Very disappointing.
Response from Joao Matos on 23 Feb 2024
Dear Mr Thomas,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

10/10 Excellent

Hamid reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean
Stayed 3 nights in Feb 2024
Response from Hosting Manager on 13 Mar 2024
Dear Mr.. Hamid reza,Thank you for sharing your words about your stay at the Windsor California Hotel. It's a pleasure knowing we've met all your expectations and our staff trie to achieve excellence in hospitality and services. We hope you can choose us again in a near future. Regards, Douglas Zacharias.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. Clean beautiful with wonderful staff. Everything we needed they could assist with. It was right across the street from the beach and they provided beach towels. A remarkable pleasant surprise
Stayed 4 nights in Feb 2024
Response from Hosting Manager on 14 Feb 2024
Dear Mr. Mark.What a great review to read!!!It's an honor knowing we've met and exceeded all your expectations. We hope you can choose us again in a near trip to Rio de Janeiro. See you soon, Douglas Zacharias.

10/10 Excellent

Donovan, Waldorf

Liked: Cleanliness
Nice property in a GREAT location!!!
Stayed 3 nights in Feb 2024
Response from Hosting Manager on 12 Feb 2024
Dear Mr. Donovan.Thank you for this positive review. It's always a pleasure when our guests have a memorable experience during their stay at the Windsor California Hotel. See you soon, Douglas Zacharias.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exceptional, amazing staff, great amenities, great location, clean, and comfortable.
Stayed 6 nights in Feb 2024
Response from Hosting Manager on 14 Feb 2024
Dear Mr. Charles.Thank you for recognizing our efforts to achieve excellence in services and hosting. The Windsor California Hotel truly has a privileged location and has a structure that suits all types of requirements. We hope you can choose us again on a next trip to Rio de Janeiro. Sincerely, Douglas Zacharias.

10/10 Excellent

DIPAK

Travelled with family
Liked: Cleanliness, staff & service
Special. Thanks to staff who helped us a lot namely Renan and leonardo ,
Stayed 5 nights in Feb 2024
Response from Hosting Manager on 11 Feb 2024
Dear Mr. Dipak.Thank you for rating your experience at Windsor California Hotel with the highest score possible. Renan was just told about your review and we will let Leonador aware too. It's a pleasure knowing we've met all your expectations. It will be a pleasure hosting you again. See you soon, Douglas Zacharias.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room with a balcony overlooking Copacabana beach. The breakfast and staff were great. The surrounding area has many boarded up vacancies and we didn't feel good about exploring much further than the property.
Stayed 1 night in Jan 2024
Response from João Matos on 9 Feb 2024
Dear Mrs Laura,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

10/10 Excellent

Jainyme

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 9 nights in Jan 2024
Response from João Matos on 9 Feb 2024
Dear Mr Jainyme,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at breakfast were very nice and professional. The breakfast options were plentiful, fresh, and frequently refreshed. Rooftop area is small but has a nice view of Copacabana beach. Check-in was fast and friendly (the lady who checked me in was very helpful…check-out was not at all friendly or fast (maybe he was new??).
Stayed 3 nights in Jan 2024
Response from Hosting Manager on 5 Feb 2024
Dear Ms. Chandra.Thank you so much for such a detailed and positive review about your stay at the Windsor California Hotel. We are always looking after achieving excellence in services and we hope you can choose us again in a near future. Warm regards, Douglas Zacharias.

10/10 Excellent

Gabriel

Stayed 1 night in Feb 2024
Response from Gerente de Hospedagem on 21 Mar 2024
Prezado, Sr. Gabriel.Agradecemos pela nota máxima na avaliação do senhor sobre sua estada no Windsor California. Acreditamos ter atendido todas as expectativas do senhor quanto a hospedagem e serviços. Esperamos tê-lo em breve conosco novamente. Até breve, Douglas Zacharias.

10/10 Excellent

John C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2024
Response from Joao Matos on 31 Jan 2024
Dear Mr John,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service and bar prices reasonable
Stayed 4 nights in Jan 2024
Response from Joao Matos on 31 Jan 2024
Dear Mr John,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff.
Stayed 9 nights in Jan 2024
Response from Joao Matos on 30 Jan 2024
Dear Mr Robin,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 5 nights in Jan 2024
Response from Joao Matos on 30 Jan 2024
Dear Mr David,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

10/10 Excellent

Maria da Graca, Torrance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 6 nights in Jan 2024
Response from Hosting Manager on 26 Jan 2024
Dear Ms. Maria da Graca.Thank you for your positive review about your stay at Windsor Calfornia Hotel. It will be a pleasure hosting you again. See you soon, Douglas Zacharias.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Gerente de Hospedagem on 24 Jan 2024
Prezado, Sr. Lucas.Agradecemos por nos avaliar com a maior nota disponível. Acreditamos ter atendido e superado todas as expectativas do senhor quanto a hospedagem e serviços. Esperamos tê-lo conosco novamente em breve. Atenciosamente, Douglas Zacharias.