Rocca Holidays

Clean room but dirty grout in bathroom and dirty bottom in the bath tub. Ran out of shower gel. Staff service very poor - hard to get a good morning out of them, nevermind a smile..... Scrambled eggs overcooked and luke warm, same for spinach, beans and carrots. All in all, 4 out of 10 from me - room for improvement, especially for the service.

My room is spacious looking out to the lake from the window. The bathroom is spacious and modern. Everything is clean in my room. Staffs are friendly and nice. It is very convenient to take public transport like buses and metro to anywhere in Milan. The people in the Segrate are very nice too. If you prefer space and green land, it is the place!

Wonderful hotel. Classy room, very spacious. Very helpful and accommodating staff when we had a very late check in. Great location within the city center.

Clean rooms, great breakfast, excellent location and very nice staff

The hotel is really beautifully decorated, keeping up with Venizian style, spacious and clean. The reason for lower rating are the following: 1/no complementary water in the room (small water bottles available in mini bar for €8!). Water is such a basic necessity I would have expected from a 5* hotlel, 2/ no kettle not coffee machine in rooms, 3/ Cleaning staff was entering our room every evening without knocking and didn't speak English.