Standard Room, 1 King Bed (Standard King Room)
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Reviews of Cherokee Casino & Hotel Roland

3.5 out of 5
Cherokee Casino & Hotel Roland
109 Cherokee Boulevard, Roland, OK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1007 reviews" "
Rating 8 - Good. 181 out of 1007 reviews" "
Rating 6 - Okay. 49 out of 1007 reviews" "
Rating 4 - Poor. 22 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, OLIVERSPRINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were absolutely perfect Staff was attentive. We were passing thru and decided to go back for a longer stay next time.
Stayed 1 night in May 2024

6/10 Okay

don

Travelled with partner
Liked: Cleanliness, staff & service
No restaurants open
Stayed 1 night in May 2024

10/10 Excellent

STERLING, Coppell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel extremely safe
Stayed 1 night in Apr 2024
Response from Hotel Management on 3 May 2024
We are so glad you enjoyed your stay with us, Sterling!

8/10 Good

Susan C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness
Clean but limited things to do
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Hi, Susan! Thank you for sharing your feedback. Feel free to view our website before your next stay to see what events are happening soon! We hope you will give us another try soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice on our way through Oklahoma. It was very well lit and welcoming. The price of the hotel rooms were reasonable priced. The smell was also nice considering they allow smoking in the Casino. Whatever air freshener they used made the atmosphere inviting. If we pass through again we will definitely stay again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
We are so glad you enjoyed your stay with us, David!

6/10 Okay

Jim

Liked: Cleanliness, property conditions & facilities
Only disappointment we arrived at the property @ 4. No rooms available. Had to wait about a half hour in the lobby with our bags as did a number of guests. People check out by 11. They should have most rooms cleaned by 4. Must be short staffed.
Stayed 1 night in Apr 2024
Response from Management on 26 Apr 2024
Thank you for your feedback, Jim!

4/10 Poor

Gilbert

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel advertises a fitness room. When I arrived they said it was closed due to water leak and the only equipment they had was a treadmill and another similar machine. No weights, no dumbbells', nothing. They said they had not had any since corona started. Also, you are not allowed to bring beer in to your hotel. But they stop serving at 12 am. The casino smelled like smoke. Only two gambling tables were open on Sunday and the others were only open on Friday and Saturday. The toilet (which I did not report) did not flush correctly evertime.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Hi, Gilbert! We are sorry to hear that your stay was unsatisfactory. Feel free to send us more details about your stay so we can improve for your next stay.

8/10 Good

Chrissy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and rooms were nice. Staff was friendly but did get conflicting answers in hours of casino
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Hi, Chrissy! Thank you for your feedback!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and safe. Friendly staff.
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Hi, Terry! Thanks for your feedback!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel and casino resort!
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Great to hear, Matthew! We appreciate your feedback!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel. The staff was so friendly and it was very easy to get to.
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Hi, Kathryn! We are glad you enjoyed your stay with us! Thank you for your feedback!

10/10 Excellent

J

Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for your feedback!

2/10 Terrible

Ryan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 Apr 2024
Thank you for your feedback, Ryan. We are sorry to hear that your stay was unsatisfactory. Please let us know how we can improve. Feel free to send us a message!

2/10 Terrible

STERLING, Coppell

Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Apr 2024
Hi, Sterling! Thank you for your feedback. We would like to hear more about your stay so we can improve. Feel free to send us a message!

10/10 Excellent

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and casino felt very fresh and clean, even though smoking was permitted in the casino. I felt very safe in knowing that your room key was needed to ride up in the elevator. This is our new once a month date night destination.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Hi, Tracy! We're so glad to hear you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read reviews about the property before booking and felt comfortable booking. The smoking in the casino wasn’t bad at all and the room was gorgeous. We even stopped by the pool which was heated! Bonus!!
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Hi, Aubrey! We're so glad you enjoyed your stay and got to spend some time at the pool! We hope to see you again soon!

10/10 Excellent

Linda, Carney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, nice bar plenty of machines to play
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Hi, Linda! We're so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safety feature of having to have room key and floor to use elevator. Very nice shower. The Keurig like coffee machine pods makes coffee that tastes awful and artificial.
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Hi, Marion! Thank you for bringing this to our attention. We appreciate your feedback!

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean, restaurant options, convenient location.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hey, Brett! We are so glad to hear you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Eric

Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Apr 2024
Thank you for your feedback, Eric. We are sorry to hear that your stay was unsatisfactory. Please let us know how we can improve. Feel free to send us a message!

10/10 Excellent

Cheri

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Jacob helped us with. He k in and was not only professional but very nice and helpful. Thank you aJacob!
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thanks for your feedback, Cheri! We hope you enjoyed your stay!

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean but the hotel should be labeled better. We drove around for awhile looking for it
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thanks for sharing your feedback, Robin!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for your feedback, John!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Nice Casio but the slots are TIGHT.
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Thank you for your feedback, Amy! We hope to see you again soon!

4/10 Poor

Mark

Travelled with partner
Liked: Amenities, property conditions & facilities
Cooler inspection in the main lobby in front of elevator was humiliating. As nice as this property is we will never be back. Only one of the dining facilities was open and it was little more than a fast food restaurant. What a shame that such a beautiful property turned into such a disappointing experience
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Thank you for your feedback, James. We are sorry to hear that your stay was unsatisfactory. Please let us know how we can improve. Feel free to send us a message!

10/10 Excellent

STERLING, Coppell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy hotel, great location very clean. Room was big and spacious.
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
We're glad you enjoyed your stay! See you again soon, Sterling!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. We loved the security and the cleanliness of our room. The 24 hour Dine and Go restaurant had a great variety of options to choose from. Great value.
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
We're glad you enjoyed your stay! See you again soon, Pamela!

8/10 Good

Tina

Stayed 2 nights in Feb 2024
Response from Hotel Management on 22 Mar 2024
Hi, Tina! Thank you for your feedback!

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to have an indoor pool.
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Thank you for your feedback, Timothy!

10/10 Excellent

Susan, Hesperia

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Easy check in. Beautiful room ! Very clean !
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
We are so glad you enjoyed your stay with us, Susan!

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, new , nice amenities. No real downside to the room.
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
We hope to see you again soon, Brock!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was so quiet in the rooms No kids running up and down the hall and no outside light shining in the room. Just wish they had a map of the property so you knew where everything was like the pool
Stayed 2 nights in Feb 2024
Response from Hotel Management on 15 Feb 2024
Thank you for your feedback, Carrie! We will pass along your feedback and see how we can work on providing that option for your future stay!

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have the Casino and restaurant in there
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
We hope to see you again soon, Rudy!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding facility. Everyone was warm and hospitable. I will definitely visit again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
We can't wait to see you again, Dustin!

10/10 Excellent

EMILEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More restaurants and add a game room for children staying with you!!!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 15 Feb 2024
Thank you for your feedback, Emilee!

2/10 Terrible

Thomas

Travelled with family
Disliked: Staff & service
Horrible customer service from staff to management. We will never go back.
Response from Hotel Management on 15 Feb 2024
We are sorry you had a negativity experience during your stay. To hear back from our management, please privately message us with details about your experience and someone will get back to you. Thank you.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
We are glad you had a great time, Daryl!

8/10 Good

Ronarose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback, Ronarose!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, clean and quiet. Staff was excellent, really friendly and helpful. Will certainly come back.
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback, Kevin! We look forward to seeing you again soon!

10/10 Excellent

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback, Robert!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Accommodations
A spacious room, well-appointed. The walk-in shower and the comfort-height toilet were a treat following days of cramped tubs, sticky shower curtains and squatty potties. We were close to the elevator, but never heard it nor even a door slam. It was quiet all night long. The room felt luxurious, dark but rich colors adding to an overall calm and comfort.
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
We appreciate your feedback, Robert! We look forward to seeing you again soon!

8/10 Good

Kendra

Stayed 2 nights in Dec 2023
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback, Kendra!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before. Great place
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thanks, Richard! We hope to see you again soon!

10/10 Excellent

Mark D

Stayed 1 night in Jan 2024
Response from Hotel Management on 7 Feb 2024
Hi, Mark! Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Hotel was great- clean room, they allowed us to check in early, and enjoyed the casino games.
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback! We hope to see you again soon!

6/10 Okay

James

Stayed 2 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback, James. We are sorry to hear that your stay was unsatisfactory. Please let us know how we can improve. Feel free to send us a message!

10/10 Excellent

Anthony, Brownsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Clean, nice rooms with plenty of space. Good shower. Safe in room. Bed comfortable. Hotel attached to casino. Nice buffet for reasonable price. I hit several times on slots for $400 - $500 but my wife lost. Live band in bar area on Saturday. No microwave in room. Just refrigerator & coffee pot
Stayed 1 night in Jan 2024
Response from Hotel Management on 8 Jan 2024
Thanks for your feedback, Anthony! We hope to see you again soon!

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for your feedback, Shannon!

6/10 Okay

Kristi, Wichita Falls

Stayed 1 night in Jan 2024
Response from Hotel Management on 8 Jan 2024
Thank you for your feedback!