Rooiels Hotel Guide - Hotels with Pool in Rooiels, Cape Town

"perfect place to stay. Gordons Bay with its great bfst places a 20 min walk, perfect for exercise. The pool is a major plus looking out at Table Mountain and The Strand. Manager and owner very chilled and helpful. Accommodation plentiful and clean. Storage in the garage for golfers a saviour. Every gadget in the villa that you would need, but we were out mostly. Seemed very safe, despite being ungated, aside from the Baboons :-). Coffee pod right accross the road. Don't book this place we want it!"

"Fantastic guest house. All round a lovely place "

"Fantastic location and a great host. Looking forward to my next stay."

"We stay here at least once each year and we are always thrilled with the wonderful service, the comfortable hotel rooms and the delicious meals in the dining room. "

"Right on the beach front lovely view "

"Staff fantastic and made the stay. Too many to mention by name for fear of leaving someone out! Disabled facilities need a lot more thought and our feedback given to shudley on this matter. "

"Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel. "

"All round excellence, from the moment we were greeted by the host and staff, till our departure. A beautiful well run Guest House settled on a hillside with a wonderful view over looking Gordon’s Bay and the Strand. "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "