Rose Lake Holidays

I book a stay at the Centennial on Spokane on August 22,23. I rented two adjoined rooms, 1103-1105. When we arrived on 1103, the sheets had makeup and other dirt marks on them. It was clear that the room had not been cleaned. We reached out to staff and they agreed to change the sheets before we returned. After swimming in the pool, we returned to our room and, while changing, I could smell a “sweet smell” coming from 1105, my children’s room. When I went to see what was causing the smell, I found my 9 year old twins playing with a cigarette vape. Neither my wife or I smoke. The vape was left in 1105 by a quest or cleaning staff presenting a serious health and safety risk to my family. The comforter in 1105 also had blood, large dark streaks and dirt on it. I spoke with Alisha, the hotel manager and she assured me that my room would be comped. She never replied to Expedias attempts to contact her thus no refund for this horrible service. 0 out of 10 for Davenport Hotels and Centennials policy of fake apologies and sloppy house keeping. If you were to stay at this hotel. I would bring a sleeping bag and throughly check your room. I will post pictures online of the sheets and comforter.

We use this accommodation frequently, it has always been a pleasant stay. The property is nicely maintained and quiet, the rooms clean and receptionists helpful.