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Reviews of Red Shutter Inn

2 out of 5
Red Shutter Inn
4420 Red Mountain Rd, Rossland, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 18 reviews" "
Rating 8 - Good. 2 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Marina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Kurt, North Vancouver

Travelled with partner
Liked: Staff & service
This is a ski cabin - no luxuries! Common space to share with other guests, comfortable but simple rooms. That said, you are walking distance to the ski hill and the staff / owners are top notch. If you want no more than a great ski experience - like the old days! - then stay here. If you want luxury, this is not for you. I like it though :-)
Stayed 3 nights in Jan 2020
Response from Paula on 5 Feb 2020
Glad you liked it, Kurt! Absolutely right - it doesn't pretend to be luxury but it's a cozy simple cabin in a good location.. with a hot tub

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Paula on 5 Feb 2020
Thanks!

10/10 Excellent

Rich, Revelstoke, BC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept, but older, ski lodge. Great central room with wood stove and a big red friendly cat.
Stayed 3 nights in Sep 2019
Response from Paula on 30 Sept 2019
Thanks very much, we're so glad you enjoyed your stay, and that Big Red the cat was welcoming!

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
PROS: Close to the Broken Goat Race venue (two buildings down). Josie Hotel has a great restaurant and it's next door. Was able to park at the Inn and walk to everything. CONS: While the cat is cute, there's an odour of cat pee when you walk in. This older facility is cramped, stairways are steep and narrow, and the place feels like you're staying in someone's old house. This probably wouldn't be an issue if you rented all of the rooms with friends; otherwise, you feel like you're constantly walking into someone's small living room that's full of strangers. Fortunately, the other guests were quiet but I could see where noise would definitely be an issue with a rowdy bunch. When I arrived, I was told that my room had a leaky toilet and required the water to be turned on and off to flush (plumbing issues happen, I get it). The owner and plumber had to access my room a couple of times during my two-night stay and the toilet never was fixed. I booked my room through Expedia eight months in advance using the option to pay the Inn at the time of arrival. Two weeks before my arrival, I got a call from the Inn, asking if I "still intended to come and could I please pay now, as there was a line up of people wanting the room(!)" I've never had a hotel make this request or press for payment ahead of time. I almost thought it was a scam. It's pretty disconcerting that your "reservation" may not be a sure thing.
Stayed 2 nights in Jul 2019

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good place but hard beds
The building was really cute and had a wood fireplace in the shared lounge area which was great. Bathroom was small but shower had great water pressure. There was free wifi, coffe, and tea, but no downstairs sink in the shared living area. My only real complaint is that the bed was really hard and we both woke up with sore backs both nights and it definitely affected our sleep. That being said it’s right on the resort and was otherwise pleasant.
Stayed 2 nights in Oct 2018
Response from Paula on 2 Nov 2018
Thanks Stuart. Which room/bed were you on? We'll check it out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Red Shutter on 15 Aug 2018
Thanks!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect pit stop! Red shutter Inn was adorable - big beds, clean bathroom, wonderful hospitality. Gotta love Red the cat! Will be back in winter for sure.
Stayed 2 nights in Jul 2018
Response from Red Shutter on 8 Aug 2018
Thanks so much! Glad you and Big Red got along

10/10 Excellent

marcus , toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right at the mountain.
A group of 6 of us had 3 rooms and enjoyed every night. The included breakfast was a wonderful surprise, the food was amazing. Brandon the manager was a great host and guided us around the mountain as an added feature. We loved the red shutter!
Stayed 3 nights in Feb 2018
Response from Paula on 27 Mar 2018
Thanks for your review - I'll make sure to pass it along to Brandon

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ski cabin hotel
This place is a great ski cabin type hotel. Nice outdoor hot tub.
Stayed 6 nights in Dec 2017
Response from Paula on 9 Jan 2018
Glad you enjoyed it - Brandon works hard on that hot tub!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sauna / hot tub. Wood fireplace. Rented us snowshoes. Enjoyed the early season snow.
Stayed 2 nights in Nov 2017
Response from Paula on 9 Jan 2018
Thanks for coming!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful stay with friendly staff.
A friend and I visited Rossland to run the Broken Goat Ultra race in July, so we were looking for somewhere quiet and comfortable close to the race finish where we could rest and recover. Brandon & Megan were extremely welcoming, even providing a toaster when I asked. Our beds were very comfortable and we enjoyed spending time in the common area, watching TV and playing with the resident cat (so friendly!).
Stayed 2 nights in Jul 2017
Response from Paula on 22 Jul 2017
So glad that you enjoyed your stay with Meegan, Brandon and Red Cat! So far, it seems that the resort is rarely busy with parties in the summer months. In winter, with windows and doors all shut, the noise doesn't carry as well, but there can be times when hot tub party noise can carry through the resort - then again, we do have the largest hot tub of them all.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bill, b.c. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel facilities not applicable
Very affordable but clean and comfordable. very much enjoyed the surroundings and the large deck. Did not have time to enjoy the hot tub and sauna but the big plus was free firewood.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very run down. Needs some tender loving care

6/10 Okay

Ron

Liked: Cleanliness, room comfort

2/10 Terrible

Ken, Washington state

Disliked: Staff & service, property conditions & facilities, room comfort
Bad choice!
No soap, no shampoo, no air conditioning, no television!
It is true that there is no air conditioning. We do, however, have shampoo, body wash, and television, so I'm not sure what happened during your stay. The television is in the lounge room, not in each individual room, if that is what you mean. It is, as advertised, more of a traditional ski lodge than a modern motel. If the room is out of shampoo and body wash, please don't hesitate to ask the new lodge managers for some.

10/10 Excellent

Derek, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Shutter Inn Rocks!
Fantastic place, and great people running this classic chalet. Excellent service for ride shuttles, and trail access. Maybe not for the jet set bourgeois, but that's what Whistler is for. Absolutely jaw dropping summer rates for one of the most beautiful, friendly, and relaxed places I've been. Cheers.