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Reviews of Urban Residences

4 out of 5
Urban Residences
Hennekijnstraat 104, Rotterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 931 reviews" "
Rating 8 - Good. 266 out of 931 reviews" "
Rating 6 - Okay. 57 out of 931 reviews" "
Rating 4 - Poor. 14 out of 931 reviews" "
Rating 2 - Terrible. 16 out of 931 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved this hotel. Beautiful courtyard entry, restored tram barn was charming, historical. Restaurant for breakfast offered an exceptional buffet and made to order option. All staff were very kind and customer service was fabulous! Beautiful atrium area with natural light and comfortable seating.
Stayed 2 nights in Apr 2024

6/10 Okay

Bernard, Thornhill

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff are friendly and helpful. Property is good but there is a terrible odor in the bathroom. Asked for housekeeping to look into this problem twice. The first time, we were not in so don't know what was done, the odor was reduced but the odor came back the next day. We reported again a few days later, the "technical" came, we were told there is nothing that can be done, and that the plumbing system is old. We were told to run the hot water to flush the drain for two hours. That helped for a few hours, then the odor came back. During check out, we provided feedback to property management, we were told that "some" units have this odor problem. We should have asked to change unit, however, this option was not mentioned to us when we complained about the odor (twice). To future patron - ask to change unit if there is odor problem. We feel that this is a health hazard, odor is from rotting organic matter accumulated in the plumbing or from mold. Either are not healthy. The property management admitted that it is a know problem yet the odor remains. We are not happy.
Stayed 9 nights in Apr 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The modern decor and location.
Stayed 7 nights in Mar 2024

8/10 Good

Ivan, Bradenton

Liked: Cleanliness, amenities, property conditions & facilities
I would give this property 5 stars, however, my room's kitchen was missing utensils: I had only 2 cups for drinks, one fork, and I was missing spoons and knife. No sharp knives, no paper towel, or paper tissues, I bought them at local grocery stores. Otherwise, it is centrally located in shopping district and close to everything. Property is safe, great views from balcony, clean, nice attentive staff.
Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Douglas, Elk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, room comfort
Spectacular
Amazing place for sure I’ll be back again
Stayed 4 nights in Dec 2023
Response from Sevim Front-Office on 23 Feb 2024
Dear Mohamed,Thank you for leaving a review, we really appreciate it! It is nice to hear that you enjoyed your stay with us, we will make sure that next time will be better! We hope to see you again in the future!Kind regards,Sevim Front-OfficeUrban Residences

10/10 Excellent

Shyam

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay in an excellent location. Very very clean and friendly staff. If you follow their rules you will definitely enjoy your stay. Thank you

8/10 Good

Tanya

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This was a great studio little with excellent options for transport, restaurants and shopping close by
Stayed 2 nights in Nov 2023
Response from Sevim Front-Office on 8 Dec 2023
Dear Tanya,I appreciate the great review! Urban Residences is located in the heart of Rotterdam which makes it easy to visit the sights. We look forward to welcoming you again to Urban Residences!Kind regards,Sevim-Urban Residences

8/10 Good

Anisa

Travelled with partner
Disliked: Amenities
Cute property. No perks to being VIP. The studio was nice but very cold. Towels were changed daily but coffee pods weren’t replenished and trash wasn’t taken out.
Stayed 4 nights in Nov 2023
Response from Sevim Front-Office on 8 Dec 2023
Dear Anisa,Thank you for your feedback.It is very nice to hear that you were satisfied with you stay. Maybe for the next time you can let us know about the coffee pods or the trash, we can always think of a solution at the reception.Kind regards,Sevim Front-OfficeUrban Residences

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Sevim Front-Office on 8 Dec 2023
Dear sir/madam,Thank you for the high score that you gave us! We hoe you enjoyed your stay at Urban Residences and to see you back in the future!Kind regards,Sevim Front-OfficeUrban Residences

8/10 Good

Sally

Liked: Cleanliness, property conditions & facilities
I stay at Urban residences every 2 weeks for work. It is by far more relaxing to stay in a studio rather than have to stay in a hotel. The space you get is generous (although a little too warm for me). Everything is clean & although some areas may be in need of a little refurbishment, it is perfectly fine. The staff are very helpful on the rare occasions I have an issue. If you don't need or want to be waited on hand & foot & want the independence to eat what & when you want in your own space - this is the place to come.
Stayed 3 nights in Oct 2023
Response from Sevim Front-Office on 8 Dec 2023
Dear Sally,Thank you for the great review. We indeed offer rooms with enough space for at least 2 persons. We hope you enjoyed your stay and to see you back in Urban Residences as time allows!Kind regards,Sevim-Urban Residences

8/10 Good

EDUARDO

Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was incredibly spacious, modern and with amazing views from the huge windows, that ran the length of both sides of the corner apartment. Everything we needed was provided and we had a very comfortable stay. I'd recommend this property.
Stayed 4 nights in Oct 2023
Response from Ines-Front Office Urban Residences on 29 Nov 2023
Dear James,We are happy to hear that you are satisfied with our hotel. Thank you for the highscore you gave us, we really appreciate it! We hope you had a great time in our hotel and we hope to welcome you soon again, we wish you a lovely day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Comfortable apartment in central location
Very good central location, clean and comfortable. Close to station, supermarket and shopping. Decor slightly tired - peeling paint etc but overall still excellent. Full kitchen but no microwave.
Stayed 2 nights in Oct 2023
Response from Sevim on 29 Nov 2023
Dear Sunguk,Thank you for the kind review, we always appreciate it when guests are satisfied with their stay. We hope to see you soon in the future.Kind regards,Sevim Front-OfficeUrban Residences

10/10 Excellent

Wee Teck

Stayed 5 nights in Oct 2023
Response from Ines-Front Office Urban Residences on 29 Nov 2023
Dear Wee Teck,We are happy to hear that you are satisfied with our hotel. Thank you for the highscore you gave us, we really appreciate it! We hope you had a great time in our hotel and we hope to welcome you soon again, we wish you a lovely day!

8/10 Good

Karran

Liked: Cleanliness, amenities, property conditions & facilities
It was good overall
Stayed 2 nights in Oct 2023
Response from Ines-Front Office Urban Residences on 29 Nov 2023
Dear Jessica,We are happy to hear that you are satisfied with our hotel. Thank you for the highscore you gave us, we really appreciate it! We hope you had a great time in our hotel and we hope to welcome you soon again, we wish you a lovely day!

10/10 Excellent

Farah

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed my stay at Urban Residences. I received a very warm welcome, my accommodation was perfect and staff were very helpful and friendly. I would definitely go back. Thank you.
Stayed 3 nights in Aug 2023
Response from Ines-Front Office Urban Residences on 29 Nov 2023
Dear Jessica,We are happy to hear that you are satisfied with our hotel. Thank you for the highscore you gave us, we really appreciate it! We hope you had a great time in our hotel and we hope to welcome you soon again, we wish you a lovely day!

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, room comfort
Amazing!
This is a great option. It’s a bigger space and same price as a single room in other hotels. I really enjoyed my stay at this hotel.
Stayed 6 nights in Sep 2023
Response from Ines-Front Office Urban Residences on 29 Nov 2023
Dear Jessica,We are happy to hear that you are satisfied with our hotel. Thank you for the highscore you gave us, we really appreciate it! We hope you had a great time in our hotel and we hope to welcome you soon again, we wish you a lovely day!

8/10 Good

Aleksander

Business traveller
Liked: Property conditions & facilities
Room and location were great. Elevators kind of slow. No acknowledgment of Expedia vip perk.
Stayed 4 nights in Sep 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, room comfort
Great stay
The location and apartments were amazing and great value for money right beside all shops and 10 min walk from rail station.even burning at your door step if need a quick snack.the old harbour is also just over 10 mins walk away
Stayed 2 nights in Sep 2023

6/10 Okay

B.E.M., ARUBA

Travelled with partner
Liked: Cleanliness, amenities
Studio has nice lay-out. Kitchen has even a dishwasher.
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Wow
The accommodation is only 10 minute walk from Rotterdam Centraal and right in the heart of the city, the room was fantastic, with a great view over the city from the balcony and windows. Loved being there, didn't have any issues at all, staff were helpful, it had everything we needed for a great stay would highly recommend and would 100% stay here again
Stayed 6 nights in Aug 2023

8/10 Good

Irene

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023

4/10 Poor

Christine

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty studio with no air conditioning - there is 'climate cooling' but it does not work... We had to sleep with the balcony doors open it was so unbearably warm. The towels and bed linen are stained and old. We asked for replacement towels as ours did not seem like they'd been wash at all but they never appeared. No cleaning unless you stay for longer than 3 nights. The 'king' bed is two singles pushed together with a duvet that isn't big enough for the combined bed. They also travel apart from each other during the night resulting in a large gap each morning. There are only two lifts which serve 19 floors (c. 70 apartments). As a result they are very slow and can take a very long time to arrive meaning you need to allow 10 minutes just to get out of the building. The TV is old and does not have any smart features like Netflix or share to screen. Two positives are the location and the view - our room was on the 9th floor. But ultimately I cannot recommend this hotel and I would not stay again. I'm also shocked that this is a Expedia VIP hotel.
Stayed 3 nights in Aug 2023

8/10 Good

Sam

Travelled with partner
Liked: Amenities
After our amazing stay here last year we decided to book the same corner studio again this year. This time the apartment we were in was smaller (though still with the beautiful glass walls and great views). The balcony was dirty and the glass was in desperate need of cleaning. The apartment overall, though modern in appearance, was a bit tired and would benefit from a refurbishment. The WC room had cracks running up every corner and along the edges of the floor, the soft furnishings were a bit grubby and the entire floor space was very scuffed. The washing up liquid bottle was also empty (not a big deal but it made me wonder why it hadn't been checked) On a positive, the bed was comfy, though sadly, one with a split double mattress which always results in one of us getting wedged in the centre by morning. The desk staff were polite and efficient. Despite Expedia stating this was a VIP Access booking, we didnt reveive any additional perks. We would possibly stay here again, but would speak to the accommodation first about the studio we were booking. The apartment is central to Rotterdam and within easy walking distance of pretty much everything. Lijnbaan Interparking is a 2 minute walk and we booked 3 days 'come and go' parking there for a total of €35 though its half that if youndont intend to use the car during your stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Shui Kau Jessica

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Chi Leung

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Yasameen

Stayed 2 nights in Jul 2023

8/10 Good

ayodele

Stayed 2 nights in Jul 2023

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 4 nights in Jun 2023

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a little muddled with room number and floor, but ladies on reception were excellent. Beautiful city views, room was clean and spacious but a bit warm - and remember mosquitoes when leaving balcony door open! Could perhaps do with a third elevator. All in all very pleasing, 4 out of 5 minimum.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Very Disappointed
The hotel has NO air-condition. Make sure you note that. The rooms are warm because of all the sunlight. And the only way to cool it down is by opening the door to the deck. However, there is no cross breeze, so the room stays hot. And, there is NO screen so bugs and mosquitoes WILL come in and WILL bite you. My husband and I learned the hard way. Also, the room wasn’t as clean as advertised. It looked like it could use a deeper cleaning. The trash cans were sticky and the surfaces still seemed to have residue from the last visitors. We did not remove our shoes because we were worried about the cleanliness. Due to the heat, mosquitoes bites, and sanity of the hotel, we left the hotel early and switched hotels because we could not stay more than one night.
Stayed 2 nights in Jun 2023

2/10 Terrible

Vikashkumar

Travelled with partner
Liked: Cleanliness
Had to pay city tax and they don’t accept more then €50 in cash which I had to pay with my $ credit card that cost me a lot No air conditions which is really bad at moment whit the high temperatures Broken shower head Broken safe locker No summer blankets Broken water cooker
Stayed 10 nights in Jun 2023

10/10 Excellent

Camilla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views from the modern city apartment!
Stayed 3 nights in Jun 2023
Response from Daphne - Marketing on 17 Jul 2023
Dear Camilla, Great to hear you loved our fantastic city views from our beautifully designed apartments. It will be a pleasure to welcome you back to the Urban Residences Rotterdam. Warm greetings,

10/10 Excellent

Raynor

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. The. Studio is big and comfortable. Location is perfect and everything is accessible in walking distance.
Stayed 8 nights in May 2023

10/10 Excellent

Terrence

Stayed 13 nights in May 2023
Response from Daphne - Marketing on 17 Jul 2023
Dear Terrence, Thank you so much for giving us a 5 out of 5. We are so happy that you've enjoyed your stay with us. Warm greetings,

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, room comfort
Lovely city centre apartment
Stayed for two nights in May. The apartment was maybe starting to show its age a tiny bit but overall was a really great apartment in a very central location. It's easy to get around Rotterdam from the hotel, we just walked. Only negative was a smell in the bathroom on one of the mornings - possibly a partially blocked drain.
Stayed 2 nights in May 2023
Response from Daphne - Marketing on 17 Jul 2023
Dear Simon, Thank you so much for taking the time to write a review of your recent stay. So happy to hear you loved your recent stay with us. It will be a pleasure to welcome you back to the Urban Residences Rotterdam. :) Warm greetings,

6/10 Okay

Lucy

Travelled with partner
Liked: Cleanliness
Very spacious, but didn’t like that the toilet was not part of the bathroom area also because of its location can be a bit noisy. The drapes had gaps and therefore didn’t give you proper blackout during the night. However the bed was comfy and the kitchen area was nice.
Stayed 5 nights in May 2023
Response from Daphne - Marketing on 11 Jul 2023
Dear Lucy, Thank you so much for taking the time to write a review. We are happy to hear you loved our comfy beds and you liked our well-equipped kitchen. It will be a pleasure to welcome you back to our hotel in the future. :) Kind regards,

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sleek, clean studio apartment with amazing views over the city. Right in the centre of the shopping district.
Stayed 2 nights in May 2023
Response from Daphne - Marketing on 11 Jul 2023
Dear Deborah, Thank you so much for taking the time to write such a lovely review of your recent stay at the Urban Residences Rotterdam. Great to hear you loved our sleek, clean, and amazing views from our studios.It will be a pleasure to welcome you back to the Urban Residences Rotterdam in the future. Warm greetings,

10/10 Excellent

Kaede

Liked: Cleanliness, amenities, property conditions & facilities
It was a very beautiful room and it’s in the middle of the city center where are you can just go out and find anything
Stayed 2 nights in May 2023

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location & the balcony. The room was spacious & just what we needed. The only criticism is the body wash bottle pump didn’t work & we had to take it out of the holder to use. Loved having a kitchen and we cooked 2 meals while we where there.
Stayed 3 nights in May 2023

10/10 Excellent

Samantha

Liked: Cleanliness, room comfort
Perfect
Amazing location with outstanding views.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and lovely room, sofa looked a bit tired - only issue we had was access to washing machines when other people did not remove theirs. Staff very friendly and helpful.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mark

Stayed 3 nights in Apr 2023

10/10 Excellent

Jongho

Stayed 3 nights in Apr 2023

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness
Amazing view and great location in city central
Stayed 4 nights in Apr 2023