Rowlett Hotels

"Ice only on one floor. Elevators can take a minute at times. Valet sometimes blocking the exit without caring. No microwave in room. But, overall, a great hotel just some minor luxuries missing."

"This hotel needs a refresh. "

"Clean hotel all around. Breakfast buffet was good and fresh and the staff were excellent. "

"Check in process was a little confusing. What would help is a note by Hotels.com or Kasa to pre-check in so that we can get the correct (Kasa) confirmation code not the one provided by Hotels.com. Plus directions to the hotel floors etc. There are no laundry facilities but everything else was good. Staff contact via text was new but efficient. They responded within minutes. Always polite. Will stay there again or at another Kasa facility. One more suggestion. Can they use there own device to upload license/ID plus facial recognition...it possible. "

"The room was spacious. "

"Second time staying mentioned to the front desk that I was staying till 2 PM even paid for it just didn’t like getting my door knocked on at 12 o’clock when I was sleeping that was the purpose of paying for the stay till 2 PM to not be bothered and enjoy my sleep"

"Great hotel! We visit again "

"We love the hotel very beautiful hotel and great view "

"We come to Dallas a few times a year and this was our first time staying at the Fairmont. We stayed in a good room which included access to the gold lounge. The entire hotel was very nice and the staff were all wonderful. This will be our downtown Dallas hotel going forward "