Palm Springs Hotel Guide - Ruth Hardy Park hotels in Palm Springs, United States of America.

"The hotel staff were friendly and helpful. The room was large and the balcony was nice, even though there was chipping paint on the floor. The pool was good altough the bar service was not operating. In fact, the bar was not staffed during the day which was an inconvenience while at the pool. The location is perfect. The shuttle service was an added plus. "

"The view was great, the room was very clean and nice. The staff were nice, but seemed untrained and completely unaware. One wait staff stopped everything to hunt for his cell phone (he was starting to make a drink at the time). We saw Easter brunch signs, so asked staff in the restaurant and they didn’t know when it started or if we needed reservations and neither did the front desk. At the bar someone may or may not serve you. The umbrellas at the pool kept falling over and were really heavy (one hit someone) We told one of the staff and she said, “and did you see how many towels people are using?”. They weren’t rude or not nice, it was kinda weird."

"Staff was amazing, very friendly, polite, and helpful. We really enjoyed all the areas they had for guests to sit, games were available for free as well. Beautiful view of the mountains and located within walking distance of restaurants and stores. My only complaint about the actual hotel was the limited lighting near the bathroom which is super minor and the pillows. I found the pillows to be uncomfortable. Staff were able to provide a few extra to help me out. We loved the mini bar set up by the pool. Pool:Unfortunately there was a large family that monopolized a few of the cabana beds and left for 3.5 hours during the day leaving their stuff on them and unused, with the pool being busy, many people were left without a spot to sit. Would definitely come back to the Dunes. "

"This hotel is pretty rundown. I heard they’re changing hands and maybe they’ve taken the foot off the gas, there’s a “bare bones” feeling. Not a ton of staff around. No food offerings to speak of. In fact we stayed there right before Passover and the whole hotel was switching over to kosher so they said the food offerings would be extremely limited because of this. I’m all for having kosher options but when the whole hotel switches it’s kind of weird. They even came to our room to ask if they could take our Kureig because I guess it’s not kosher? And we weren’t really using it so we let them, but it’s a strange request for a hotel to put on a guest. Also they checked us in two hours late (on a 4pm check in!!) so yeah, not the greatest experience. "

"Everything was great. Great location"

"I stayed there over spring break, so it was fully booked. The check in took hours as they weren't done cleaning my room until well after check in time. pool closed at 8pm too early for our liking, no kids allowed at the jacuzzi, which was not stated on website and was very disappointing considering I went with kids. We went to shower after the pool and the SHOWER DID NOT WORK! The customer service started going down hill immediately. they sent a man who "fixed" it. it worked for one shower, and then broke again! I called and waited for the man to come back and he never showed. We went to dinner late and smelling like chlorine, very uncomfortable. we then came back late and tired and asked for the man to come fix the shower again but never showed again. They said he'd come 1st thing in the morning, never came. We left a complaint with Justin at the front desk since I was told that "the manager doesn't speak to customers". My brother and his family stayed there the same night and their air conditioning didn't work, same guy was sent to fix it, and complete lack of customer service, rude, and negligent. It looks nice from the pictures but the staff is rude, and the place is falling apart. Trust me and try elsewhere for a good time."

"Nice pool. They have tube, beach ball, pool noodle… so we only need swim suits! "

"My partner and I stayed in the Upper Stories where we were granted our request for a Mountain View facing the steeper San Jacinto mountains on the West side. It was definitely worth it and special thanks to Concierge Verne for looking out on this request. One drawback: no bar service at the pool for Upper Stories (no plan to bring it back anytime soon either according to my convo with bar at Lola Rose) so we basically only did the Main pool which was the most spectacular and scenic experience, but get there early like 9-10 am early to save seats Thi-Sat. Sun was more mellow and seats do open up again around 3. Everything from the DJs on Saturday and Sunday to the bartenders and servers and manager Maurice was just top notch. Big props to Abel who took such great care of us over our 5 day stay. Really the service here was like icing on the cake and the entire stay exceeded our expectations. Highly recommend. If you’re torn between Upper Stories and main areas, the Main resort has rooms with great views too just not as many to my knowledge. If you can get a view in the main area, take the energy unless you just want totally quiet do Upper Stories. Pool there is great if you plan to be sober or want to carry Togo cups back and forth from the Lola Rose bar just a short walking distance away. Oh and food btw, really damn good. Nice selection of pool side bites. Lola Rose was great for quick pre-drinks and healthy apps before dinner and Bar Issi downstairs has the best happy hour. "

"Very comfortable, clean property with friendly and helpful staff. The room needs a comfortable chair for reading. "