's-Heerenhoek Holidays

Clean room, helpful staff and shuttle to airport

Impeccable stay at the junior suite. You would not want to leave the room! Luxury and legendary service at the heart of Museumplein, just steps to Van Gogh and Rijks Museum. World class shopping and plethora of wonderful coffee shops and restaurants are all around.

Comfy bed, extremely clean and minimal. The fresh orange juice is wonderful. Only a 25 minute walk to the ferry.

We like everything about this hotel! Steps from the train, subway and tram! Imagine it’s only 1 stop from Schipol airport! 5 stops from centraal station if you take the M52. 3 stops from Heineken flagship store and all. Very convenient. There’s Starbucks close by and wagamama the noodle bar and Mexican resto and groceries. The hotel was really nice and all of the front desk staffs are so accommodating and always smiling! Even their dinning staff were nice and have nice breakfast, lunch and dinning to offer. Trang of front desk and another Asian guy front desk clerk were so helpful with all our questions and requests. And our check out clerk, I think he’s dutch, was really nice too and gave us a pen and a tote bag! Thank you all and keep up the good work! Room was excellent, thank you to the great housekeepers, love the hardwood floor and they restock water bottles, juices and beer everyday as complimentary! Which hotel does that? Come on. Also on the top 19th floor they have Hasta La Vista Spanish bar, with excellent food and staff! No wonder this is always booked and sold out! Glad we got this hotel, we’re very happy and satisfied, away from the main hustle and bustle but so close to it since public transpo is just a few steps away. We would definitely recommend this hotel to friends and families.

Room was clean and overall pleasant. I don’t know why the complimentary water and teabags for example do not get replaced. We stayed for 4 days and that means we have one teabag each for our entire stay… It was my husbands 30th and we were told they would give a small gesture such as macaroons to mark this occasion. They confirmed three times that this would be possible, but on the day - nothing. I contacted the front desk twice and they kept deliberately ignoring me. This was unnecessarily unkind and rude, especially considering the rooms are expensive, there was no need to ignore us with such a small request. The body lotion in the bathroom smelled like sewage. The mini fridge is barely cold. Basic stay overall, the hotel try to act upper class hiding behind the ‘Elle’ name.