- Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed
On arriving the man at reception was not welcoming , I was kept waiting a longtime while he made a phone call. I had asked him if someone would help me with my bags as the room they had allocated me was not in the main building and there was no lift to the first floor. He eventually took my case & on pushing the door open with his foot he let it close in my face. My first night was a disaster, I awoke at 4.00 am with a sore throat, headache & feeling nauseous. The bathroom was smelling dreadful of sewage/drains. I had to put the air conditioning on to try and circulate some air. I didn’t go to the reception at that time because I didn’t want to walk outside to get to the main building at that time of the morning. The following morning I complained and asked to be moved for my additional two nights. A charming receptionist was very helpful & I was given another room later that day. I asked her to tell the manager/owner that I wouldn’t expect to be charged the full rate for a room in that dreadful condition. On checking out I asked if My card had been credited. The receptionist said she had told Flavia Graca the Owner/manager about my request but was told I had stayed in the room the first night and it had been pre-paid so there would be no refund of any amount. I have stayed in this hotel many times over the last 6 years, sadly they now seem concerned about making money and not giving a service to their clients. I wont be recommended them to friends anymore.