"I didn’t like the way y’all handled business when I canceled my reservation,because my husband has had a Triple Bypass surgery and I had to cancel my reservation and asked for a refund, and y’all took all day to let me know you weren’t going to refund me for my reservation because I had to cancel my reservation because my husband got sick! Thanks for caring! Frances Thomas, good day!"
"When I walked in the room , smelled like bleach. 😁 staff. Was friendly and nice The beds were comfortable.The room was clean and the hotel staff were outstanding"
"Things I liked - free parking. I find it absurd when a hotel charges you extra to park where you’ve already paid to stay the night, so that was good. Rose was very helpful when we checked in and made sure we had what we needed.
The room was decent enough, but rated down a star for 2 reasons.
First is the extra slippery shower floor. There’s no texture on that floor and it is, in fact, actually hazardous.
The second was the overpowering odor of weed on our floor. The smell was so thick it...
"The hotel was under renovation
We could not go thru lobby we had to enter a side door and walk thru fitness center
Our room had been renovated so the room was very nice and clean but the hotel in Reno mode was a mess. Even outside. Giant scaffolds and lifts. Mess. No pool hard to park
Disappointing bc I had no idea when booked it would be like this"
"Arrived with a U-Haul truck and found no on-premises parking available for this size vehicle. Parking was not pre-confirmed, but it would help to know only single vehicle spaces were available.
We parked on street near hotel."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.