Children’s play area – outdoor
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Reviews of Novotel Orléans St Jean de Braye

4 out of 5
Novotel Orléans St Jean de Braye
145 Avenue de Verdun, Saint-Jean-de-Braye, Loiret

Reviews

8.2

Very good

Rating 10 - Excellent. 181 out of 479 reviews" "
Rating 8 - Good. 198 out of 479 reviews" "
Rating 6 - Okay. 65 out of 479 reviews" "
Rating 4 - Poor. 25 out of 479 reviews" "
Rating 2 - Terrible. 10 out of 479 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ber on 16 Oct 2023
Bonjour Mr. CHRISTOPHER,Nous vous remercions d'avoir pris le temps de nous attribuer une bonne note suite à votre séjour.Nous serons ravis de pouvoir vous accueillir à nouveau très vite !Cordialement,Bernardo MENDESChef de Réception

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Ber on 4 Oct 2023
Mr. CHRISTOPHER,Nous vous remercions pour votre belle note concernant notre hôtel !Nous espérons vous accueillir à nouveau très vite !Cordialement,Bernardo MENDESChef de Réception

10/10 Excellent

LUCE

Stayed 2 nights in Jul 2023
Response from La Réception on 11 Aug 2023
Bonjour,Nous sommes ravis que vous ayez passé un agréable séjour et nous espérons vous accueillir à nouveau bientôt.Cordialement

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from La Réception on 11 Aug 2023
Bonjour,Nous sommes ravis que vous ayez passé un agréable séjour et nous espérons vous revoir bientôt.Bien Cordialement

10/10 Excellent

Simon

Stayed 1 night in Jun 2023
Response from La Réception on 11 Aug 2023
Bonjour,Nous sommes ravis que vous ayez passé un agréable séjour et nous espérons vous accueillir à nouveau prochainement.Bien Cordialement

6/10 Okay

Rita

Stayed 1 night in Jun 2023
Response from Bernardo on 21 Jun 2023
Bonjour Mme. RITA,Nous vous remercions d'avoir noté votre séjour dans notre établissement.Nous espérons regagner votre confiance lors d'une prochaine visite.Cordialement,Bernardo MENDESChef de Réception

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023
Response from Bernardo on 21 Jun 2023
Bonjour Mr. PABLO,Nous vous remercions pour la note que vous nous avez attribué suite à votre séjour dans notre hôtel.Nous espérons vous revoir à nouveau !Cordialement,Bernardo MENDESChef de Réception

2/10 Terrible

ABHISHEK

Travelled with family
Disliked: Property conditions & facilities, room comfort
Very disappointed with Novotel
We stayed overnight and were very disappointed. The flush kept leaking the entire night and was absolutely annoying. The shower gel and shampoo containers were empty. And room service could not provide any food after 10pm!
Stayed 1 night in Apr 2023
Response from Bernardo on 3 May 2023
Good morning Mr. ABHISHEK,We thank you for your comment regarding our hotel.We are sorry for the problems that you may have encountered during your last stay.We hope uou can comeback so you have a better experience !We wish you a very nice day !Best regards,Bernardo MENDESFront Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ber on 27 Apr 2023
Bonjour,Nous vous remercions d'avoir pris le temps de nous noter !Nous espérons vous revoir très vite !Cordialement,Bernardo MENDESPremier de réception

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Could have been great
Lovely hotel Very comfortable. Nice bar area and restaurant. Restaurant menu for evening meal wasn’t set for children so not very good there. We had a family room and it was to hot as air conditioning has been turned off. We spoke to other people and they all said they didn’t have air conditioning. Very nice hotel but when you don’t get a good sleep because it’s to hot it really let it down, 8 of us traveled and we all felt like we couldn’t sleep just because the air conditioning wasn’t working. Big let down.
Stayed 1 night in Oct 2022
Response from FD on 8 Nov 2022
Dear Kevin,Thank you for your feedback and we apologize if you were inconvenienced during your stay .Some customers ask us for heating at this time of year. Cordially

10/10 Excellent

Richard

Stayed 1 night in Sep 2022
Response from FD on 9 Sept 2022
Cher Richard, Nous tenions à vous remercier pour votre commentaire .En espérant vous revoir très bientôt qau sein de notre établissement, Cordialement

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from FD on 10 Aug 2022
Nous vous remercions pour votre annotation. Bien cordialement

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for a wonderful stay.
Excellent hotel, having stayed in both other Novotel hotels in Orleans, this was much better,although smaller it had a more intimate feel to it and was very good with very friendly and helpful staff.
Stayed 1 night in Jun 2022
Response from fd on 4 Jul 2022
Thank you for your feedback . The team tries every day to provide the best service. We look forward to seeing you again. Cordially

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great clean and welcoming hotel with friendly helpful staff, it's not a huge hotel so has a more intimate family feel to it.we liked it a lot
Stayed 1 night in Jun 2022
Response from fd on 20 Jun 2022
We thank you for your feedback and are delighted that your stay went well. Waiting to receive you again Cordially

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from FD on 14 Jun 2022
Chère Fiona , nous vous remercions d'avoir pris le temps de nous adresser une commentaire. Dans l'attente de vous revoir à nouveau . Bien cordialement

8/10 Good

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. I've stayed for 1 night as a family of 4. We have ordered some food for room service and that tasted amazing! Staff very polite, very informative, speaking good english. Very nice design of the hotel. Breakfast was a little bit disapoiting, very basic choices of food.
Stayed 1 night in Jun 2022
Response from FD on 14 Jun 2022
Dear Ewa , Thank you for your feedback confirming that your stay went well. See you soon Cordially

10/10 Excellent

ROLF

Stayed 1 night in Nov 2021
Response from Responsable Clientèle on 24 Dec 2021
Merci pour votre annotation ! A bientôt :)

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Change of Booking Requirement
Generally a very good stay but going out we had booked for Bed Breakfast and Dinner. On arrival we were told the restaurant was closed and we could not have a dinner. we paid only for Bed and breakfast and were given complimentary room upgrade and drinks.However a bit disappointing we were not told in advance that no dinner was available
Stayed 1 night in Sep 2021

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
A nice hotel. But they definitely need to improve their breakfasts.
Stayed 1 night in Sep 2021

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stopover
Perfect location for a stopover between Biarritz and Cologne. Unfortunately bar and restaurant were closed because of COVID-19. Most likely we and our friends will use it again for the next trip.
Stayed 1 night in Nov 2020

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ood hotel
Good hotel.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stayover with family, 2 kids (9 and 7yr) kids loved the pool in the morning before moving on to the final destination.
Stayed 1 night in Aug 2020

8/10 Good

Q.T.Tran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
good hotel in a nice environment. The room is small it's ok voor me. the service was good.
Stayed 1 night in Jul 2020

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

FrenchNick, Saint Petersbourg

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Value for money is grood. Conveniently located. Facilities are fine too. Food at the restaurant is average, though the staff was very nice. The hostess at reception was not very pleasant, our key didn't work at first, when i told her she could not help herself but to take me for an idiot that does not know how to use a key card, instead of admitting her mistake. Also, being the first person to welcome guests at this hotel, i think that a smile would not be too much asking. Anyhow I would recommend this hotel for a short stay.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few nights with kids, nice heated pool.
Stayed 1 night in Jul 2019

6/10 Okay

Farhzan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Cassio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel. Great friendly staff!!
Stayed 4 nights in Oct 2018

10/10 Excellent

Cassio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel. Great friendly staff!!
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

R, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean hotel. Good location, breakfast 17 euro - pricey. Nice staff.
Stayed 1 night in Oct 2018

4/10 Poor

Dominik, Versailles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A reception person that is as polite as a "Jail door" while registering or stuff passing by you and ignoring without a saying good morning - plus breakfast serving people having private long conversations on their cellular phone while serving ... this is not what I consider good service I found it all very unprofessional and impolite
Stayed 2 nights in Sep 2018

8/10 Good

Snoopy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
A well maintained hotel with modern facilities and excellent helpful staff. Room well decorated though poorly lit. A great outdoor swimming pool. Good food in the restaraunt but so busy that staff were overwhelmed and meals were delivered out of sequence by people with little grasp of English.
Stayed 1 night in Sep 2018

8/10 Good

Tim, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel, but just what we needed
The hotel was very nice, with excellent facilities. Our couple ofcriticisms were that the mini-fridge wasn't working, which we only discovered after the food we had put in there had gone off; also that the cleaners were a little overzealous, and took away various items that were our own things that we had brought (toiletries and glasses).
Stayed 2 nights in Aug 2018

4/10 Poor

Marina

Flea Bites
We have stayed at this hotel 3 years running now as an overnight stop on our way to and from the Mid Pyrenees, and we have always had a enjoyable stay, HOWEVER On our arrival at the hotel on Sat 25th August, we were allocated room 234, and on entering the room I noticed that there were long black head hair on both the duvet cover and in the bathroom floor, also when going to bed that night we noted that there wasn't a mattress protector on the mattress, just a sheet, of which I was quite shocked, as there has always been a mattress protector on our previous stays, through the night I appeared to have been bitten by a flea or similar whilst sleeping, thet were not a mozzie bites, and since arriving back in the U.K. I have been advised they were definitely a flea bites:( I'm so gutted :(
Stayed 1 night in Aug 2018

10/10 Excellent

Valentien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed with breakfast
Lovely hotel. Breakfast would have been great but the staff didn't top everything up so people spent more time waiting for things. Good pool and outdoor area.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dissapointed
Paid for the hotel in advance. When we arrived, they expected us to pay 100euro deposit in case we had meals at the restaurant. Bearing in mind it was a 1 night stay over 600 miles away from home. To this day we still haven't had our £100 euros back into our bank which should have never been taken anyway. Absolutely disgusting
Stayed 1 night in Aug 2018

6/10 Okay

Steve, Macclesfield UK

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but poor management.
We only stayed for one night, thank goodness! Checking in was simple enough and the room was nice and clean, the bathroom not so, and it is not obvious how get the shower to work. We reserved a table in the restaurant, when we arrived we shown to our table and left there for 30mins, no one took our drinks order so we went to the bar to order drinks only to asked to go and sit back down and wait to be served. 15 mins later someone came to take our order. We ordered our food and drinks, the food came ridiculously quick which made us think it was actually meant for someone else! When leaving the restaurant we wanted to put the bill on our room which confused the staff and took far longer than it should. On checking out we charged again for the room despite the room already being paid for through expedia. This was their mistake which in their defence they spotted but they then told me that they were not able to refund the room! So I now have to take it up with the their complaints department.
Stayed 1 night in Aug 2018

8/10 Good

Gary, Watford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a single night stopover
Lovely, clean and modern hotel with friendly, helpful staff. We stayed for one night on the way back from Spain and it was perfect for our needs. Not much within walking distance with regards to shops, restaurants or nightlife but for one night the hotel had everything we required on site.
Stayed 1 night in Jul 2018

8/10 Good

abi, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
The room was comfortable. When the ac was turned on, it had a nasty smell. The bed was comfortable and the entrance of the hotel had a very nice ambience.
Stayed 1 night in Jul 2018

10/10 Excellent

Jago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good service (from the restaurant staff)
Unfortunately we ordered a fillet mignon and we were served pork?! Figure that!! The lady running the front desk sorted and deducted the price, but it doesn’t help when you want to eat and now its to late to order again! We ordered room service in the morning for a apple juice and a orange juice which took over 35 minutes to come. When I said all was fine we were ready for leaving the man who brought the drinks in a very aggressive manner told us we need to speak nicer and be nicer even though he was the one late. If you don’t want something as a customer then that’s on the customer and I do not need to be told to be happy!! Very poor

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a night stop
A pleasant Novotel that appears to have been recently renovated to a good standard, but without much attention to detail - see photograph of kettle and hand basin. How would you get water into the kettle?? I suppose it saves on teabags! The room was comfortable although the heating kept reverting to a low temperature (and this was in the recent cold spell). Once reset, it worked well for an hour or two. The shower was in need of maintenance, having a "drooping" head that couldn't be tightened. The restaurant provided good food, but the service was slow. There was a team of three serving, but the leader spent most of his time at his computer, leaving the two ladies to do most of the work. All the staff were pleasant and friendly, and I would use this hotel again
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel as a stop-over
Nice rooms for the price band that have been recently redecorated. Breakfast is good. Nice garden and pool area in the back. Restaurants nearby. Good for major road connections as a stop-over. Hotel staff are very helpful and friendly.
Stayed 1 night in Dec 2017

10/10 Excellent

Debbie, Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We booked this hotel for an overnight stay as it was on our route to St Malo. The hotel has recently had a total refurbishment. Excellent hotel exceptional value for money
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Although still being renovated the hotel was fantastic and when complete will be an amazing place to stay
Stayed 1 night in Jul 2017