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Reviews of Hôtel et Résidence La Réserve

4 out of 5
Hôtel et Résidence La Réserve
Pointe Sainte Barbe, 1 Avenue Gaëtan Bernoville, Saint-Jean-de-Luz, Pyrenees-Atlantiques

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 110 reviews" "
Rating 8 - Good. 35 out of 110 reviews" "
Rating 6 - Okay. 3 out of 110 reviews" "
Rating 4 - Poor. 5 out of 110 reviews" "
Rating 2 - Terrible. 0 out of 110 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with very nice staff. We slept soundly due to the quiet area and the comfortable bed. The shower is excellent and the bathroom looks like it’s updated as all the fixtures are of a high quality and nice design. We chose the breakfast option and it was delicious with a lot of choices. All the food was very fresh. You can even boil your own egg if you don’t want the scrambled eggs. My only regret is that we couldn't stay longer.
Stayed 1 night in Oct 2023
Response from Muriel Bouché on 31 Oct 2023
Dear Barbara, We thank you for your great feedback and comment of your last stay at La Reserve.We are delighted that you have enjoyed every part of our hotel.We will be pleased to welcome you back at La Reserve,Kind Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Tiniest room ever
The room was barely bigger than the bed. No place to open a suitcase. We had to put the suitcases on the bed, get out what we needed and then close them up again.
Stayed 1 night in Sep 2023
Response from Muriel Bouché on 29 Sept 2023
Dear Anonymous, We are sorry to learn with your review that your experience at La Reserve didn’t meet your expectations.Our smallest room is 20 square meters. We also offer larger rooms or suite, please ask at reception. They will be happy to show you our different room categories.Sincerely yours,

10/10 Excellent

Kimie, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property overlooking the ocean is breathtaking. We enjoyed having our meals in the terrace while admiring the garden and the sea. Parking within the property was very convenient. The rooms are spacious, very clean, and comfortable. The food at the Illira restaurant is exquisite and I highly recommend it.
Stayed 2 nights in Jul 2023
Response from Muriel Bouché on 25 Jul 2023
Dear Kimie, Thank you for your great feedback and comment on your last stay at La Reserve.We are delighted that you have enjoyed our location and our dishes. We will be pleased to welcome you back,Kind Regards,

10/10 Excellent

Mary

Stayed 3 nights in Jul 2023

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities
The rooms smelled of mildew. They were remodeled recently, but still felt cheap and old inside.
Stayed 1 night in Jul 2023
Response from Muriel Bouché, General Manager on 7 Jul 2023
Dear Miss and Mister Guthrie, Thank you for taking the time to leave a review after your stay at “La Réserve”. We are sorry you felt unhappy with your stay. Next time, if there is anything please inform the reception and we will do our best to solve the issue. We always strive to provide an exceptional experience to meet our customers' expectations. Best regards,

10/10 Excellent

Lence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to relax
Stayed 3 nights in Jun 2023
Response from Muriel Bouché, General Manager on 17 Jun 2023
Dear Lence, We thank you for your great feedback and your comment on your last stay at La Reserve.We are delighted that you have been able to relax in our hotel. We will be pleased to welcome you back,Kind Regards,

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic place for rest and relax in a beautiful location. They know how to profit from the beautiful natural beauty of their location. The service is excellent.
Stayed 2 nights in Jun 2023
Response from Muriel Bouché, General Manager on 11 Jun 2023
Dear Gustavo, We thank you for your great feedback and comment of your last stay at La Reserve.We are delighted that you have enjoyed the beauty of our hotel as well as the service. We will be pleased to welcome you back,Kind Regards,

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely setting for a memorable vacation. Beautiful views, comfortable rooms and a quaint town just steps away. We will definitely be back.
Stayed 1 night in May 2023
Response from Muriel Bouché, General Manager on 7 Jun 2023
Dear Randall, What a pleasure to read this wonderful review! Thank you so much for taking the time to share it with us.The entire team of the Hotel La Réserve is very sensitive to the service that is given to our guest. We are more than delighted that you appreciated our views and rooms.We sincerely look forward to welcoming you back to our hotel.Kind regards,

10/10 Excellent

Maximiliano, Hypoluxo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay,great bartender and great staff.
Stayed 2 nights in Apr 2023
Response from Muriel Bouché, General Manager on 26 May 2023
Dear Maximiliano, It was such a pleasure to read that you have enjoyed your stay at La Réserve.We would like to thank you for your comment and your kind words to the staff.We look forward to welcoming you back to our hotel!Best Regards,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choice !
Beautiful location ; impeccably clean, friendly staff, delicious food!
Stayed 4 nights in Oct 2021

10/10 Excellent

Gareth, Toulouse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Great location on cliff top, easy walk into town for access to restaurants, etc. yet quiet. Wonderful value for the quality of the property. We had a 2 person studio which came with a well equipped kitchen. We booked initially for 5 nights and liked it so much we extended an additional night. Also very well placed for trips in the area. We hiked to Hendaye (about 4 hrs) and took the train back, day out in Biarritz (we preferred St Jean) , spent the day in the beach, hiked in Espelette.. just a great trip. Would happily repeat.
Stayed 5 nights in Jun 2020

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisitely, unforgettably beautiful grounds & location. Wonderful littoral footpath into town of St Jean de Luz. Main areas for improvement: service — especially upon leaving. No staff person whose job it was to see that we got down the spiral staircase safely with our suitcases (we’re seniors). 2nd area: no grab bars in tub which was very deep & hard to get in& out of.
Stayed 2 nights in Sep 2019
Response from Front Office Manager on 13 Nov 2019
We are really sorry to read your disapproval. We hope that a future stay will erase these inconveniences that we will try to remove. Looking forward to seeing you at La Réserve Sincerly

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable with plenty of room for my family of 5. Beautiful grounds and view of the ocean.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely views. Just a short walk into St Jean de Luz.
Stayed 5 nights in Aug 2019

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful spot! Gorgeous views and wonderful location. So great to be able to leave the car and walk down to town and back along a stunning coastal pathway. We didn’t have a long stay. and being with young children didn’t take advantage of the gorgeous patio and dining options, eating in the town both nights. The excellent kitchenette in our studio made vacation catering with kids easy.
Stayed 2 nights in Jul 2019
Response from M.Hernandez on 22 Jul 2019
Dear Andrea, We would like to thank you for your great feedback. We are delighted that you have enjoyed the confort of your studio and the pathway. Looking forward to welcoming you back at La Reserve, Kind Regards,

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, Tranquil hotel
We did not plan to stay in St jean de luz as we flew in to san sebastian last minute. There were no hotels available since it was a nationaly holiday on october 12. We were completely unaware so I went on hotels.com to find the nearest hotels. St jean de luz was the closest city and this hotel stuck out because of its great reviews. Hôtel et Résidence La Réserve lives up to all the great reviews. the hotel is overlooking the water. They offer rooms with balconies so you can enjoy the view and catch a beautiful sunset/sunrise. I'd highly suggest this as I witnessed one of the most beautiful sunsets I've ever seen. The Language barrier was no problem here for american travelers. The hotel staff spoke perfect english. One last thing I must boast about is the dinner at their restaurant. My girlfriend and I ate dinner here and had the best meal on our trip thus far. The food was exquisite and the service was excellent. all servers were very personable. I suggest the 7 plate course. It's the chefs pick and the chef at their restaurant is truly skilled. All in all this hotel really offered a splendid stay, Id highly suggest even just one night at this hotel if you are visiting this area
Stayed 1 night in Oct 2018

8/10 Good

Mrs C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing seaside comfort
The hotel is in a beautiful situation and the landscaping is very attractive too.It's an easy walk with great views into St Jean de Luz. The room was comfortable and regularly serviced. Although expensive, breakfast was excellent. We found the front desk staff exceptionally helpful - they went out of their way to help us with our plans and arrangements.The only blip was that we were not allowed an iron or ironing board in the room and had to walk through the gardens to another building to a bleak laundry room just to iron over our shirts!
Stayed 2 nights in Sep 2018

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon here. Enjoy life here.
A relaxing hotel on a bluff 20 minute walk along sea promenade or 5 minute drive from the center of charming St Jean de Luz. Hotel has lovely terrace & rolling lawn down to heated pool. Waves crashing on rocks below. Spend the evening strolling the pedestrian area of town before dining in one of the countless restaurants. Take a day trip to San Sebastián, Bayonne or Basque villages.
Stayed 3 nights in Sep 2018

10/10 Excellent

JULIEN

Beautiful sea view
We enjoyed a large apartment in La Residence building, overlooking the pool and the ocean, ideal for families, with separate kitchen, living room, bedroom. Efficient staff. Great location, walking distance to town, beautiful views on the walking path to St Jean de Luz.
Stayed 2 nights in Sep 2018

10/10 Excellent

Van Hung Nguyen

We love it. Hotel is within the “ville d’Hiver” site of many beautiful old and luxurious villas.
Stayed 3 nights in Aug 2018

10/10 Excellent

RainStorm, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and beautiful
Just the perfect place to stay! You can see and hear the ocean from your room, and although I’m sure the hotel was full it never felt like it. The pool is beautiful and never crowded. The hotel is a 15 min stroll from the beach at St Jean de Luz - the most beautiful of all the towns in the basque coast. We also ate in the restaurant once and had a fantastic meal - 6 course “Carte Blanche” tasting menu.
Stayed 6 nights in Aug 2018

10/10 Excellent

angela, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting, calm and comfortable
Pleasant room with balcony and a glimpse of the sea. Lovely gardens and view over the ocean. Delicious food.
Stayed 4 nights in Aug 2018

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Incredibly relaxing. Great accommodations and restaurant, amazing pool. Wonderful walk into town. Highly recommended.
Stayed 2 nights in Jul 2018

10/10 Excellent

francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have always loved to stay at La Reserve, a superb location, best refined local food and great atmosphere. Saint Jean de Luz is truly a wonderful town.
Stayed 1 night in Sep 2017

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Not Provided, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real find.
We had a fantastic stay at La Reserve. We loved the room which went straight out into the beautiful gardens. Despite it being October l still managed a swim in the infinity pool overlooking the sea. We ate in the hotel one night and that was a real treat. The hotel is very well situated for walking to the beach and into St Jean de Luz.

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gill, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very nice hotel, staff helpful.
Although this hotel catered mainly for French guests the staff were always helpful to guests who spoke limited French. Room and all amenities were in good condition. Didn't sample the restaurant as there were lots of choice in the town at more competitive prices. Thoroughly enjoyed our stay.

8/10 Good

johnnie, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great outlook and friendly
Stylish hotel with comfortable rooms. Loved the pool and grounds. Terrace was spoilt by very uncomfortable loungers. Had ongoing problem with room keys not working which was annoying. Beds very comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel with great view
located close to downtown st. Jean de luz and it's nice beaches.

10/10 Excellent

René

Stayed 2 nights in Oct 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La reserve Saint-Jean-de-Luz
3 dias muito bons no la reserve. Muito comfortavel, quartos muito calmos e insonorizados e com persianas, o que não permite a luz entrar. Pessoal muito simpatico e condições nas piscinas muito boas com muito espaço e cadeiras. Bom pequeno almoço mas com escolha ligeiramente limitada de charcutaria e queijos, bom como de opções quentes. O espaço do pequeno almoço, tanto dentro como fora é excelente
Stayed 3 nights in Oct 2023
Response from Muriel Bouché on 5 Oct 2023
Dear Miguel, We thank you for your great feedback and comment of your last stay at La Reserve.We are delighted that you have enjoyed every part of our hotel.We will be pleased to welcome you back at La Reserve,Kind Regards,

6/10 Okay

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Le site est exceptionnel, la vue et la chambre également. Dommage d'avoir eu un lit en 190 de long (je fais 1.80, mes pieds dépassaient). La clim est un peu bruyante.
Stayed 1 night in Sep 2023
Response from Muriel Bouché on 2 Oct 2023
Cher Christophe, Nous vous remercions pour votre séjour à La Réserve et d'avoir pris le temps de partager vos impressions. Je suis ravie de lire que notre cadre ait retenu votre attention. Nous prenons note de votre retour concernant la taille de nos lits et la climatisation. Au plaisir de vous recevoir à nouveau à La Réserve, Bien à vous.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super week-end dans cet établissement de qualité. Rien à dire tout est parfait.
Stayed 1 night in Sep 2023
Response from Muriel Bouché on 2 Oct 2023
Chère Audrey, Nous vous remercions pour votre séjour à La Réserve et d'avoir pris le temps de partager vos impressions.Quel plaisir de lire que votre séjour ait été à la hauteur de vos espérances. Au plaisir de vous recevoir à nouveau à La Réserve. Bien à vous,

8/10 Good

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Takafumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

anders karmark pedersen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lidt for dyrt i forhold til hvad der bliver levert
Lidt kedelig, ensartet og lille menu i restauranten. Og den samme hver dag.
Stayed 5 nights in Jul 2023
Response from Muriel Bouché on 30 Jul 2023
Dear M. Karmark Pedersen, Thank you for taking the time to leave a review after your stay at “La Réserve”. We have well noted your remarks regarding the choice at the restaurant and forwarded your comment to the chef and his team so that they can improve.They offer seasonal cuisine prepared with fresh and local products.We propose the choice « à la carte » and the half board menu too, which change every day. Best Regards,

8/10 Good

José Manuel

Liked: Cleanliness, staff & service
Localización espectacular
Stayed 3 nights in Jul 2023
Response from Muriel Bouché on 18 Jul 2023
Dear Jose Manuel, Thank you for your great feedback on your last stay at La Reserve.We are delighted that you have enjoyed our location. We will be pleased to welcome you back,Kind Regards,

8/10 Good

Martin

Stayed 2 nights in Jun 2023
Response from Muriel Bouché on 18 Jul 2023
Cher Martin, Nous vous remercions pour votre séjour à La Réserve et d'avoir pris le temps de nous partager vos impressions.Au plaisir de vous recevoir à nouveau à La Réserve. Bien à vous,

10/10 Excellent

Sophie

Stayed 3 nights in Jun 2023
Response from Muriel Bouché on 18 Jul 2023
Chère Sophie, Nous vous remercions pour votre séjour à La Réserve et d'avoir pris le temps de nous partager votre expérience.Au plaisir de vous recevoir à nouveau à La Réserve.Bien à vous,

8/10 Good

JEAN CLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities
L’endroit est magique.
Stayed 2 nights in May 2023
Response from Muriel Bouché, Directrice on 26 May 2023
Bonjour Jean-Claude,Nous vous remercions pour votre séjour à La Réserve et d'avoir pris le temps de nous transmettre votre impression.Quel plaisir de lire que notre cadre ait retenu votre attention.Au plaisir de vous recevoir à nouveau à La Réserve.Bien à vous,

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities, room comfort
Vue de rêve... belle piscine, pas de café :-(
très calme, belle vue, hotel un peu ancien mais entretenu et propre. Chambres un peu petites, impossible d'ouvrir deux valises (une petite une moyenne), et un seul fauteuil dans la chambre. Par ailleurs pas de vrai café mais juste un infame café instantané, en chambre privilège, donc pas les moins chères. Quand je l'ai signalé on m'a répondu que seules les suites avaient une machine à café. Dans un hôtel à ce tarif là, je trouve cela inacceptable. de plus l'hôtel étant très peu rempli il aurait été possible de me procurer une machine provenant d'une chambre vide, ou soyons fous, de me surclasser ! Quand je suis partie j'ai à nouveau signalé que la présence de café en chambre m'avait manqué et on m'a répondu ... nous en parlerons à la direction, vous n'êtes pas la première à nous dire ça. bref cela laisse une impression mitigée et c'est dommage
Stayed 2 nights in May 2023
Response from Muriel Bouché, Directrice on 26 May 2023
Bonjour Laurence, Nous vous remercions pour votre séjour à La Réserve et d'avoir pris le temps de nous transmettre vos impressions. Quel plaisir de lire que notre hôtel et son emplacement aient retenu voter attention. Nous avons bien pris en compte votre retour concernant les machines à café en chambres, à la demande des machines Nespresso sont maintenant disponibles sur demande à la réception. Aussi nous espérons avoir le plaisir de vous revoir très bientôt, afin de vous offrir une expérience qui sera, en tous points, à la hauteur de vos attentes.Bien à vous,

8/10 Good

Leila

Liked: Cleanliness, staff & service, room comfort
Très bon séjour
Très belle situation de l’hôtel avec une vue mer magnifique et proche de la plage. Un service irréprochable et chambre confortable. Un petit bémol : l’hôtel mériterait un petit rafraîchissement des parties communes
Stayed 1 night in Oct 2022

10/10 Excellent

Marie

Stayed 1 night in Sep 2022
Response from La Réserve on 12 Sept 2022
Chère Marie, Nous vous remercions pour votre séjour à La Réserve et d'avoir pris le temps de nous transmettre votre expérience.Au plaisir de vous recevoir à nouveau à La Réserve,Bien à vous,