Exterior
Check availability

Reviews of Hotel Première Classe Chalons-en-Champagne

1 out of 5
Hotel Première Classe Chalons-en-Champagne
RN44 ROUTE DE REIMS Avenue du 8 mai 1945, Saint-Martin-sur-le-Pre, Marne

Reviews

6.6
Rating 10 - Excellent. 45 out of 372 reviews" "
Rating 8 - Good. 137 out of 372 reviews" "
Rating 6 - Okay. 104 out of 372 reviews" "
Rating 4 - Poor. 40 out of 372 reviews" "
Rating 2 - Terrible. 46 out of 372 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service
Cheap and clean so good for a bed for the night on a long drive but wouldn’t stop longer.
Stayed 1 night in Apr 2024
Response from Sylvain on 9 Apr 2024
Dear Nicola,We thank you for taking the time to share your opinion. We are delighted to learn that our establishment was able to accommodate your needs for a night's rest during your long journey. We constantly strive to provide affordable and clean accommodation for our guests.See you soon,

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good staff and location
The staff were friendly and welcoming. The room was clean and beds were comfortable. The shower was nasty, no bracket and very small, not a relaxing shower. The sink had new taps but they were too big for the sink, face washing was nearly impossible. The breakfast was basic but tasty and plentiful. The hotel was very close to the main road for convenience, and macdonalds was 100 metres across the road.
Stayed 1 night in Aug 2023
Response from Sylvain G. Directeur on 25 Aug 2023
Dear Guest,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Colin

Stayed 1 night in May 2023
Response from Arthellais on 26 May 2023
Bonjour , Nous sommes heureux que vous ayez votre séjour auprès de notre établissement .Nous espérons vous revoir trés vite . Cordialement

8/10 Good

Malcolm

Stayed 1 night in Apr 2023
Response from Sylvain G. - Directeur on 3 May 2023
Bonjour,Nous vous remercions d'avoir pris le temps de noter notre établissement.Bien cordialement,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Martin sur le pre
It wasn't alot of money for a free parking spot outside of your room, a locked door, warm clean room with a tv, en suite with lots of hot water and towels, the a comfortable clean bed. Yes the walls are a little thin and one could hear the road sometimes, but a minor niggle. A fine breakfast and super staff.
Stayed 1 night in Jan 2023
Response from Sylvain G. - Directeur on 9 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is workman hotel, next to a busy dual carriageway . First impression is its very tired and in need of refurbishment. The door opens onto an outside landing, and had obviously been forced open and repaired, wind noise gushed through it as seal broken, meaning we heard the vehicles on dual carriageway. It just felt very unsafe given the location. The room itself waa clean and bathroom waa something you might find in a boat or large caravan. All in all I was pleased it was just one night.
Stayed 1 night in Apr 2022
Response from ArthellaisB. Adjointe de direction on 6 Apr 2022
Dear Thank you for taking the time to leave your review of our establishment. Each room has its own bathroom with shower toilet and washbasin. We are sorry that you were not fully convinced and we will do our best to ensure that you can enjoy your stay like our customers who leave completely satisfied. Cordially .

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything I needed and affordable
Close to everything I needed and affordable. Plenty of parking. Lovely helpful lady at reception. Very clean room in this Covid-19 time. Spacious and comfortable for a solo traveler. 3km walk into town. Supermarket,petrol and food outlets next door. Quite other than road noise. Open surroundings.
Stayed 1 night in Jul 2020
Response from Sylvain on 14 Jul 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Welcome you safely, an absolute necessity. We have implemented a health commitment charter. We hope to see you again very soon. Sincerely,

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed here many times before. Great for an overnight stop. Very clean and good value.
Stayed 1 night in Feb 2020
Response from Arthellais on 25 Feb 2020
Dear Customer , Thank you for taking the time to leave a review of our establishment. We are satisfied to have been able to meet your expectations and hope to see you again very soon Cordially . Arthéllais

2/10 Terrible

Toby

Stayed 1 night in Feb 2020
Response from Sylvain on 21 Sept 2020
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Julie

Travelled with family
Disliked: Staff & service
Check in took over an hour with the automated machine and despite calling reception twice.eventually got key when receptionist who was on the building all the time came out
Stayed 1 night in Feb 2020
Response from arthellais on 16 Feb 2020
Dear Customer , Thank you for taking the time to leave your opinion on the establishment. We are sorry for the inconvenience, but the receptionist gave you your reservation number, you replied that you would try and call back if necessary, when you called the second time she came to make your arrival. Cordially .

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and easy
Cheap and convenient
Stayed 1 night in Dec 2019
Response from Sylvain on 7 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
good location to find the property, unfortunately it did not have Air conditioning in hot day, also very noisy traffic continuously throughout the night.
Stayed 1 night in Aug 2019
Response from Sylvain on 3 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ants in the room, smell of cigarettes! Looks like a prison block.
Stayed 1 night in Aug 2019
Response from Arthellais on 13 Aug 2019
Hello , Thank you for taking the time to leave us a comment. The well being of our customers being our main concern I will send the information to my teams to no longer meet such a situation. Hoping to see you soon . Cordially .

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great value accommodation
Fantastic value for money good breakfast
Stayed 1 night in Jul 2019
Response from Arthéllais on 20 Jul 2019
Dear Customer , We thank you for taking the time to leave an opinion on our establishment. We are happy that our breakfast buffet is at your service. Hoping to see you soon. cordially

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is set in good position for any amenities as it is surrounded by anything you may need
Stayed 1 night in Jun 2019
Response from Sylvain on 5 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Convenient for motorway as a quick, cheap overnight stop. Fairly basic but you get what you pay for. Clean and nice breakfast. Could do with a little TLC for the overall building,. Free parking.
Stayed 1 night in Mar 2019
Response from ArthellaisB on 15 Apr 2019
Hello, Thank you for taking the time to leave us a comment. We are glad that you enjoyed your stay in this establishment. We look forward to seeing you again Best regard

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would visit again,it was clean and tidy and the receptionist was helpful
Stayed 1 night in Mar 2019
Response from Sylvain on 3 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sylvain G. Direction

8/10 Good

Neil Cripps

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap, clean commuting stopover
Stopover on way back to the UK from the alps after skiing. Clean, compact rooms with good security coverage as our expensive skis were on the roof of the car. Breakfast was good for 5 euros and served a purpose when you just want to get off back on your journey home. I wouldn’t say the area was nice or had much around as it was in an industrial zone, but was cheap and very clean with comfier rooms and beds than the formule 1 hotels
Stayed 1 night in Feb 2019
Response from Arthellaisb on 27 Feb 2019
Hello, We are delighted that you have enjoyed our establishment and we thank you for the compliment on it. Hoping to see you next year when you return from skiing. best regard

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely what you pay for. Basic but clean. Great value for money for a place to sleep.
Stayed 1 night in Feb 2019
Response from ArthellaisB on 27 Feb 2019
Hello Thank you for taking the time to leave us a comment. We are happy that you are satisfied with our services and hope to see you again very soon. Best regard

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Classic example of a "stack 'em high and keep it cheap" hotel. Very basic BUT it was clean, the water in the shower was warm, there is a variety of eating places within walking distance and it is close to the motorway
Stayed 1 night in Jan 2019
Response from arthellais on 25 Jan 2019
bonsoir , Nous ne manquerons pas de féliciter l’équipe de nettoyage. La propreté est l'une de nos priorité . Cordialement

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for what I wanted
Fine for what I wanted, an overnight stop on a journey. The only drawback is proximity to the motorway. It did not bother me, but some might find it too noisy. Otherwise, good for its type.
Stayed 1 night in Jan 2019
Response from Arthéllais on 25 Jan 2019
bonjour , Nous vous remercions pour l'avis positif laissé sur notre établissement . En effet l’hôtel se situe proche d'une national ce qui peux être aussi un atout puisqu'on peux reprendre la route directement . Cordialement

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful even by a budget hotel standards
Stayed 1 night in Dec 2018
Response from arthéllais on 23 Jan 2019
We are sorry that you have not enjoyed your stay with us. Best regard

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big value for small cost!
Premiere Classe hotels are a budget line and for the cost they are excellent value. Our room was very clean and the bed was comfortable. Breakfast is good value - not a Full English but you don't expect that in France! We usually use this chain for overnight stops on the way to visit family.
Stayed 1 night in Oct 2018
Response from ArthellaisB on 5 Nov 2018
Thanks for leaving a comment. we are happy that you have enjoyed your stay.

8/10 Good

TK, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and near highway
Just a stopover on a long trip. Simple and not expensive.
Stayed 1 night in Oct 2018
Response from ArthellaisB on 5 Nov 2018
Thanks for leaving a comment. we are happy that you have enjoyed your stay.

6/10 Okay

Kelly

Liked: Cleanliness
Clean and basic room
The room is clean but we still smelled smoke even though they claim this is smoke free room. It would be great if they can make some updates. The location is convenient for local fast food and super market are nearby.
Stayed 1 night in Oct 2018
Response from Marie-Jeanne. B Director on 5 Nov 2018
we are sorry for you smelled smoke in your room . We hope you see you again at 1er classe hotel .

10/10 Excellent

nick, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good experience. Thank you....Good welcome at reception...
Stayed 1 night in Sep 2018
Response from Marie-Jeanne. B Director on 5 Nov 2018
thank you for taking the time to leave us a comment. Hoping to see you soon . cordially .

6/10 Okay

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but clean. Good for stop to break journey but for a longer stay.
Stayed 1 night in Sep 2018
Response from Marie Jeanne B, directrice on 9 Oct 2018
Dear customer, We tanks you for taking your time to leave us your opinion. We are satisfied to see that you had a good stay. Cordialy,

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first day
Needs upgraded, but clean accommodation
Stayed 1 night in Aug 2018
Response from Marie Jeanne B, directrice on 9 Oct 2018
Dear customer, We thanks you for taking time to leave us your opinion on your stay. We are satisfied to see that you have appreciate our hotel. Cordialy

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not a pleasant experience!
There was broken glass that a friend got in his foot after showering. It was outside too with no attempr to remove it. The female staff member muttered she'd prefer we spoke English than try in French and not helpful at breakfast. Breakfast was a choice of bread or cake. Room was good for the money but that was the only positive point.
Stayed 1 night in Jul 2018
Response from Marie Jeanne B, directrice on 22 Jul 2018
Dear Customer, We thank you for having your time to make us a return on your stay. We are sorry to note that your stay did not satisfy you. We have made it up to us cleaning and reception teams the problems that you have to meet during your stay so that it does not happen again. We hope that you continue to stay in the Première Classe hotels

2/10 Terrible

David

Disliked: Staff & service
Got charged twice by auto check in still no refund
No receptionosr Got charged twice by there check in machinestill haven't been refunded
Stayed 1 night in Jun 2018
Response from Marie Jeanne B, directrice on 21 Jun 2018
Dear Customer, We are sorry for these inconveniences due to an arrival outside our opening hours We have offered to get you directly to Expedia for faster processing of your request. And in case of refusal from them, we have specified you to contact us by email. Do not hesitate to keep us informed.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, clean and comfortable.
This is a very basic one star hotel. But it was very clean and comfortable for a one night stay with a great shower and large double bed. There was also a bunk bed over the double, giving great value for a couple with a child. The area is an out of town shopping area with large supermarket nearby (very useful) and s couple of low cost restaurants.
Stayed 1 night in May 2018
Response from Marie Jeanne B, directrice on 2 Jun 2018
Dear Guest, We tank you for takin the time to give us your opinion about your stay in our hotel. We appreciate that everything went well and that you are satisfied with your stay. Looking forward to seeing you soon in our hotel

8/10 Good

Rick, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for overnight
This hotel was exactly what I expected for the price. The room was big enough for one person. The bed was clean and comfortable, the shower and toilet seemed to be new, small but very clean. Lots of white van workers but quiet. Easy to find and not far off my route south. Ate in the nearby Campanile hotel which was diabolical. Service poor, sent my main course back, as did the person on the next table. Never done that in a French ‘restaurant’ before. Should have gone to McDonalds and that’s saying something.
Stayed 1 night in Apr 2018
Response from Marie Jeanne B, directrice on 3 May 2018
Dear Customer, Thank you for taking the time to note your visit to our hotel. We are satisfied to see that your stay has been according to your expectations. We are sorry for your disappointment regarding your meal at the campanile and we will send them your return. Hoping to see you soon

8/10 Good

Martin

Liked: Property conditions & facilities
A great stop over and just off the motor way
This hotel was great for a stop over on the way to the south of france. It is what it is a cheap bed for the night that is just off of the motorway.I would definatly use it again .
Response from Marie Jeanne B, directrice on 3 May 2018
Dear Customer, Thank you for taking the time to note your visit to our hotel. We are satisfied to see that your stay has been according to your expectations. Hoping to see you soon

8/10 Good

JIBAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cheap and not so great location
Its a good cheap and very clean place, albeit next to a very busy road. So if you are sensitive to noise then stay away else its good.
Stayed 1 night in Oct 2017
Response from La directrice on 15 Nov 2017
Thank you for having expressed us of your comments, the opinion of our customers being a constant source of improvement. We are satisfied that you appreciated our hotel in spite of the due nuisance has the road. By hoping your to see again soon in our hotel Sincerely, Marie Jeanne B, Manager

6/10 Okay

Lucy B, London

Liked: Cleanliness, room comfort
Great value
You really can't complain about anything here - it is SOOOOO cheap and convenient when you are on a long trip. 2 adults, baby and the dog for an overnight stop, clean room and a good breakfast. you aren't paying 5 star prices so you really can't expect a 5 star room!

8/10 Good

Eckers , LB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
This is a ridiculously cheap and very convenient place to stay. we were arriving late and traveling with our small baby and dog. We wanted somewhere cheap to lay our heads. They provided a cot and a good basic breakfast - what more can you ask for at £34?! We would stop in again

2/10 Terrible

mark, Tarxien Malta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair
Fair

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lost our reservation
I had an Expedia reservation for 40 Euro but the hotel couldn't find it. They did have a room but it was 45 Euro. They called Expedia but since I used Expedia US they couldn't do anything for me. They told me to call Expedia US but I couldn't because I was in France. It's really not suitable for 3 adults because the bunk bed on top of the double bed is too tight for most adults to comfortably fit.

8/10 Good

Verified traveller

Liked: Staff & service
Late arrival
We arrived after midnight because of a traffic jam. The automatic registration system did not work, so we had to wake the concierge in order to book in. She was helpful and we eventually got into the room. We had booked a travel cot which she had no record of, but she did eventually find one in a cupboard. The room was adequate (for the price), but smelt of smoke, even though it was a non-smoking room.

4/10 Poor

Sarah, Stratford upon Avon

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Basic, needs refurbishment; adequate as stop over
Hotel suffering from year's of use and limited refurbishment. Basic facilities, but the room was clean and warm. The way the hotel is set out, made our stay particularly noisy through the night; we were on the ground floor, with an outside door (motel style) near the entrance, so heard traffic and people (noisily) coming and going all night long.

6/10 Okay

david, Colchester

Liked: Cleanliness, staff & service
Good value and very satisfied.
Overnight travelling from the South of France, we found the hotel really good value for money, perhaps a little tired in terms of the décor, but the room was clean and certainly no complaints from us. We also found the breakfast good value for money and would we do this again? Definitely.

6/10 Okay

john, uk

Liked: Cleanliness, property conditions & facilities
OK for overnight srop.
Not the best Premiereclasse we have used. A bit noisy from traffic. Adequate for a one night stop en route. Shower batter the most premierclasse fitttings.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Roadside motel
Roadside motel..not really a hotel. Noisy street traffic through the night and paper walls, you can hear the neighbors.. Well, what do you expect for such a low price

6/10 Okay

mark

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Andymal, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate for an overnight transit and good value.

2/10 Terrible

CandA, England

Disliked: Cleanliness, property conditions & facilities, room comfort
basic but ok for stop over
Very basic, smelt very strongly of cigarettes, even though it was a no smoking room. Friendly staff though, and location is quite good, only a few minutes drive into the centre. Don't bother with the breakfast though, eating off trays, and no hot food. Overall, very basic hotel, but it would do for a late night stop over.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Handy stop
Nothing special about this place but it is cheap and at the right place when crossing France. It can be a bit noisy not so much because it is close to the N44 but because other clients speak loudly and smoke on the balconies. Not everyone like to sleep with their windows closed.

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

James, OXON

Liked: Staff & service, room comfort
Room smelt really strongly of cigaret smoking. Young lady on reception very helpful. Inexpensive OK