ZAC de la Vallée, Rue Antoine Auguste Parmentier, Saint-Quentin
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We booked two triple rooms. Both were clean and spacious but one room smelled very badly of cigarettes (94). The previous guest must have been smoking in the room. Otherwise it was fine, we just stayed the one night.
George
Stayed 1 night in Jan 2024
Response from Carole Assistante on 12 Jan 2024
Hello, we are delighted that you enjoyed your stay and we thank you for sharing it. On the other hand, we are sorry for the smell of tobacco in one of the rooms. We fully understand the discomfort that these odors can cause for non-smoking guests.Our establishment is 100% NON-SMOKING, and we regret the incivility of certain customers who do not respect this instruction.Looking forward to seeing you again for your next stay. Yours truly.
2/10 Terrible
Rhys
6 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
Rhys
Stayed 1 night in Jan 2024
Response from Carole Assistante on 12 Jan 2024
Hello, Thank you for giving your opinion. You apparently did not have a good stay, we are sorry. It is a shame that we do not know the reason and that you did not tell us about it in the morning at breakfast or before your departure.Hoping to see you again to improve your judgment. Sincerely
Great stop on way back from Alps. Breakfast easy and great supermarkets close by. Parked car and walked to restaurant in town. Simple and easy.
Simon
Stayed 1 night in Dec 2023
Response from Carole Assistante on 12 Jan 2024
Thank you so much for your comment. Best wishes 2024 See you soon.
2/10 Terrible
Sergio
23 Dec 2023
Sergio
Stayed 1 night in Dec 2023
Response from Carole Assistante on 12 Jan 2024
Hello, as already explained in another review, there was a breakdown on the check-in terminal as well as on the assistance terminal, so we were not warned and could help you out because of an internet failure in the sector from Saint-Quentin We apologize for this inconvenience which caused you great problems in registering and accessing your reservation. We renew our apologies for this problem even if it is not our responsibility, we know that at these late hours this is complicated. Best wishes and best wishes for 2024.
10/10 Excellent
Maxine
8 Sept 2023
Maxine
Stayed 1 night in Sep 2023
Response from Carole Assistante on 9 Sept 2023
Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au B&B de Saint-Quentin. Vos commentaires positifs sont un réel encouragement pour toute l'équipe et nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.A très bientôt !
Functional and.close to motorway. The self.check.in system does,.however leave a.lot to be desired with the payment link - rejected payments on multiple cards with no explanation.
Ben
Stayed 1 night in Sep 2023
Response from Carole Assistante on 9 Sept 2023
Thank you for taking the time to express your opinion regarding your stay at B&B de Saint-Quentin.Your positive comments are a real encouragement for the whole team and we are delighted that your stay with us has lived up to your expectations.The check-in terminal is being improved to make it easier for you.See you soon !
8/10 Good
Gregor, Montevideo
4 Sept 2023
Liked: Cleanliness, staff & service
Good place close to Highway!
Gregor
Stayed 1 night in Sep 2023
Response from Carole Assistante on 9 Sept 2023
Thank you for taking the time to express your opinion regarding your stay at B&B de Saint-Quentin.Your positive comments are a real encouragement for the whole team and we are delighted that your stay with us has lived up to your expectations.See you soon !
8/10 Good
MELISSA
Travelled with family
21 Aug 2023
Liked: Cleanliness, staff & service
Fine for an overnight stay. Restaurants, supermarket and petrol stations very close by. Hotel is a bit tired. Excellent breakfast and they even have a toaster (not something usually found in France). Receptionist was helpful with great English.
MELISSA
Stayed 1 night in Aug 2023
Response from Carole Assistante on 14 Oct 2023
Thank you very much for your review of our hotel, as well as our staff. Hoping to see you again on your next vacation. Yours sincerely
10/10 Excellent
Joaquim
15 Jul 2023
Joaquim
Stayed 1 night in Jul 2023
Response from Carole Assistante on 16 Jul 2023
Merci beaucoup pour votre notation. Nous essayons de répondre aux attentes de nos clients. En espérant vous revoir pour un prochain séjour.Bien à vous
6/10 Okay
Philip
Travelled with partner
12 Jul 2023
Liked: Cleanliness, staff & service
Easy access frim the motorway. Inclusive breakfast. Acceptable room and facilities. Private secure parking area. Limited space in car park. Diffucult to gain entry late at night becsuse instructions are not clear. Limited lighting around the building at night masking potential trip hazards.
Philip
Stayed 1 night in Jun 2023
Response from Carole Assistante on 16 Jul 2023
Thank you for your review of your stay. We are surprised about your comment on the lighting because we have just had it changed to a more economical but more illuminating lighting.Regarding your arrival during reception closing hours, he sent you a message with the instructions for your arrival. Cordially
Very helpful and cheery receptionist checked us in and guided us to the nearest bar! Basic but comfortable and spotless room which provided great accommodation for us and the dog. Highly recommend to anyone in the Saint Quentin area.
Deborah
Stayed 1 night in Dec 2022
Response from Carole Assistante on 6 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
8/10 Good
Alexandra
20 Dec 2022
Alexandra
Stayed 1 night in Dec 2022
Response from Carole Assistante on 6 Jan 2023
Merci d'avoir partagé votre expérience.Toute l'équipe est très heureuse que vous ayez passé un agréable séjour au B&B Hôtel Saint-Quentin.Ce fut un réel plaisir de vous recevoir.Nous espérons avoir l'opportunité de vous accueillir de nouveau lors d'un prochain séjour.
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Julian
15 Oct 2022
Julian
Stayed 1 night in Oct 2022
Response from Carole Assistante on 5 Nov 2022
Merci beaucoup Julian. A bientôt dans notre hôtel.
8/10 Good
Sunya
31 Aug 2022
Sunya
Stayed 1 night in Jul 2022
Response from Carole Assistante on 3 Sept 2022
Bonjour ,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Saint-Quentin lors d'un prochain séjour
10/10 Excellent
Kate
16 Aug 2022
Kate
Stayed 1 night in Aug 2022
Response from Carole Assistante on 18 Aug 2022
Merci beaucoup, nous espérons vous voir pour un prochain séjour
Cordialement
We asked if we could get a room on the ground floor as we have a baby and the receptionist was more than accommodating and got a travel cot for us.
Astrid
Stayed 1 night in Aug 2022
Response from Carole Assistante on 13 Aug 2022
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.It was a pleasure to help you.
Sincerely,
10/10 Excellent
Paul
28 Jul 2022
Paul
Stayed 1 night in Jul 2022
Response from Carole Assistante on 31 Jul 2022
Hello Mr Williams, we are delighted to see that you like our services, we will be delighted to welcome you again for a future stay.
The whole team of the B&B of Saint-Quentin
Usually always good but this time room lacked a bedside light on one side. Not had that problem before and not the end of the world but useful none the less when reading. Room 59
Brenda
Stayed 1 night in Jun 2022
Response from Carole Assistante on 10 Jun 2022
Hello, thank you for your review. We have understood that you would have liked a bedside lamp on both sides, but you have chosen a room with reduced mobility for people with disabilities and these rooms have this particularity where there is only one bedside lamp. However, the switch allows you to turn the bedroom lamp on and off, which gives you more light.
Good for you and see you next time.
2/10 Terrible
Paul
21 May 2022
Paul
Stayed 1 night in May 2022
Response from Carole Assistante on 27 May 2022
Bonjour, nous sommes désolée que votre séjour ne se soit pas passé correctement. Il est dommage que vous ne nous ayez pas fait part des problèmes rencontrés, à l'avenir, n'hésitez pas à nous rencontrer en réception.
Cordialement
Superb Check in, spotless, comfy room, easy to find and free parking. Would use again. Five star service!
Susan
Stayed 1 night in May 2022
Response from Carole Assistante on 10 Jun 2022
Hello, we are delighted and very happy to read that your stay went well, it is very nice to know that our customers enjoyed their stay, the cleanliness and the welcome.
See you soon
Very easy to check-in, spacious & clean, good breakfast. Only snag was we couldn't seem to get a properly hot shower, but didn't have time to seek help from staff as we were leaving early to hit the road.
Rachel
Stayed 1 night in Mar 2022
Response from Carole Assistante on 21 May 2022
Hello, we are glad that you enjoyed your stay. We are sorry for the hot water problem. It's finally fixed after a long wait for spare parts. Hoping to see you soon. cordially
Comfortable overnight stop. Very clean. Late access was a bit difficult, could do with a light on keypad.
Good bakery close by.
Verified traveller
Stayed 1 night in Jul 2020
Response from Carole on 14 Aug 2020
Hello ,
We are delighted that you enjoyed your stay at the B&B de Saint-Quentin.
The satisfaction of our customers is our main concern and it is always a real pleasure to read comments like yours.
We look forward to welcoming you during your next stay
4/10 Poor
Verified traveller
10 Feb 2020
Liked: Cleanliness
Very clean but it was SO NOISY! Had a terrible might sleep. HD stayed previously and was nowhere near as bad. The automatic check in was clear either and the phones assistance guys weren’t that helpful...
Verified traveller
Stayed 1 night in Feb 2020
Response from c on 17 Feb 2020
We have taken note of your rating following your stay in our hotel.
We regret that you were disturbed by the noise of the neighborhood.
We are sorry that you are having trouble using the terminal and that assistance has been slow to respond
In the future, do not hesitate to send us your comments before leaving. We attach great importance to customer reviews, which allow us to always improve our quality.
Hope to see you soon in our hotel.
4/10 Poor
Verified traveller
6 Jan 2020
Verified traveller
Stayed 1 night in Jan 2020
Response from c on 4 Feb 2020
Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel.
Nous regrettons que nos prestations n'aient pas répondu à vos attentes.
A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité.
En espérant vous revoir prochainement dans notre hôtel.
Nous vous remercions de nous avoir laissé votre avis. Il est dommage que vous n'ayez pas justifié votre note par un avis commenté, car nous ne savons pas ce qui vous a déplu lors de votre séjour, la prochaine fois, n'hésitez pas à venir nous voir en réception pendant les heures d'ouverture.
Bien cordialement
We arrived around 10pm. Easy access via computer screen in entrance. Room and bathroom clean, comfy beds, good shower. Scrambled eggs and bacon, plus usual continental breakfast. Will definitely use again. We have tried other, cheaper hotels in St Quentin and Gauchy. This is the best so far😀
Verified traveller
Stayed 1 night in Mar 2019
Response from Carole Assistante on 17 Mar 2019
Hello,
We are delighted that you enjoyed your stay at Saint-Quentin B & B.
The satisfaction of our customers is our priority and it is always a pleasure to read encouraging remarks like yours.
The whole team hopes to have the opportunity to welcome you soon!
8/10 Good
Verified traveller
12 Mar 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Feb 2019
Response from Carole Assistante on 1 May 2019
Merci de nous avoir laissé votre avis. A bientôt
8/10 Good
Verified traveller
8 Mar 2019
Liked: Property conditions & facilities
Verified traveller
Stayed 1 night in Feb 2019
Response from Carole Assistante on 1 May 2019
Merci pour votre avis, à bientôt dans nos hôtels B&B
Perfect stopover hotel from Calais, friendly team.
Overnight stop on our way south. Arrived about 2200 and used the automatic code provided which gave us a door and room code which was simple and quick. Room was clean and kids found it comfy although I found the mattress hard hence the poor score (subjective). Breakfast was yummy, staff friendly and would happily stay again on our next trip. Located close to the motorway and a major shopping centre.
James
Stayed 1 night in Feb 2019
Response from Carole Assistante on 11 Feb 2019
It was a real pleasure to receive you.
Thank you for taking the time to tell us how you felt after your stay at our hotel.
All your comments and suggestions are welcome to help us tailor our services to your needs.
Looking forward to welcoming you again.
4/10 Poor
Michael
17 Oct 2018
Disliked: Property conditions & facilities
Be warned about automated check in. Shambles!
Check in is ridiculousl. Only after I booked the hotel were we told that reception is not manned all day and we had to check in using a computer screen and machine outside that would be more suited to a car park! Attempted to check in to be told that we needed to pay for the rooms in spite of paying for the rooms in advance and having confirmation emails. Had to press a help button and spoke to someone in Paris who told me nothing had been paid for and I needed to pay and try to get a refund. Only by luck after about 30 minutes someone turned up at the hotel and she was able to check us in and confirmed we had already paid. Total shambles!! In fairness the beds were comfortable and the rooms were OK for what you have to pay. Breakfast was horrible. Ice cold eggs, a bit of bread and cool,coffee. I should have gone to McDonalds!
Room was a reasonable size but not well appointed with spaces which could have benefited from a case rack, more table space, rearranged hanging space and two chairs as there was ample room for these facilities. Location was near a shopping development and motorway.
john
Stayed 1 night in Sep 2018
Response from Carole Assistant on 13 Oct 2018
Dear,
We thank you for taking the time to share your opinion. While we would have preferred your experience to be more enjoyable, your feedback and impressions are very important to us as they help us improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time.
Please accept, Madam, Sir, our best regards.