Dear Coco, thank you for your feedback. I am deeply sorry to discover one week after your departure that you did not enjoyed your recent at our Villa Cosy hotel & spa. Regarding your points: 1/ Turn-down service: I do confirm that our Housekeeping team provide Turn-down service everyday from 7:00pm to 01:00am. We encourage our guest to ask at what time this is more convenient to proceed in order not to disturb. I will of course enquire with the team to better understand the situation in your particular situation. Next time, don't hesitate to provide an immediate feedback so we can react quickly for any issue. 2/ Shuttle service: We are working with an external partner to provide transfer service where our guests want to go. We adapt our pricing strategy accordingly but according to us, this is the smoothest solutions to fit with our guests expectations (no limitation of direction, no wait time, etc....) 3/ No service: not sure to understand what do you mean. Don't hesitate to revert back to me so we can continue to improve our guest experience 4/ Breakfast: I do confirm that we chose to provide homemade, top-notch quality breakfast served directly in our guests private terraces. This 24/7 to satisfy both late-risers or early-birds. On-top of a various menu we provide personalized meals to ensure our guests can have their favorite products every day Again, I am very sorry that we didn't managed to meet your expectations. However this is a pity to discover your feedback through an online review one week later while we could have fixed easily all your points during your stay. I remain at your disposal for any further assistance / Feedback. Best regards, Frédéric

Dear Anonymous, thank you for your comment on Hotels.com. I am happy to read that you loved our hotel, you found our room comfortable and that our staff is fantastic, what is all the more the most important criteria for many guests. That's however a pity that you wrote this comment as Anonymous, since it would have helped us to better understand in which conditions you stayed with us (number of days, room category, timing), so as to try to understand your last comment. Indeed, i cannot judge your comment on pricing since this is a very personal topic BUT i am astonished to read that our hotel lies in a basic environment and looks a little tired ??? Are you sure you visit Villa Cosy in Saint-Tropez? 100% of the hotel has been refurbished over the last couple of years (both insides and outsides) with top-quality materials. I would be grateful to have you send me an email with more details so we can better understand your feedback and try to progress in the future. I remain at your disposal best regards

Dear Anthony, thanks a lot for having taken the time to leave a review on Hotels.com I am delighted to hear that you had great time at the Villa Cosy and that you liked much our 24/7 service and our great location, walking distance from Saint-Tropez heart. Looking forward to hosting you again soon Best regards, Frederic

Dear Nicholas, thanks a lot for your nice review on Hotels.com. It has been a real pleasure to host you at the Villa Cosy. We are delighted to read that you spent a great time with us. Looking forward to hosting you again soon best regards

Dear Anonymous, a 2/5 rating without neither your name nor any feedback is unfortunately not very helpful/constructive. Could you please give me some more perspective so as to take your feedback into account and further progress? Thanks in advance for your help. Looking forward to hosting you again. Best regards,