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"Wonderful property and staff. Rooms were beautiful "

"We could not get Wi-fi in our room, we requested to try another room but we were told there wasn’t one available, the receptionist advised she would contact the manager but we heard no more after that. We were also charged for using the pool and gym which frankly we declined as it was incredibly disappointing for the 10€ per person, when asked to refund the amount she took our card details and personal details on a scrap of paper and said she would refund later that day, we found this unacceptable but had no choice but to agree( did not understand why she couldn’t refund on the card machine we had just paid on) also disappointed to pay 10€ per day for parking at the hotel .positive was a good breakfast and comfortable beds with a very good brassiere attached.would not stay there again! "

"We didn't expect too much. We arrived decently late and tried to call multiple times to check how late we could check in, the first 2x the phone was not answered. We were asked if we want to see the restaurant menu but were not informed when it closes so by the time we went to the restaurant the kitchen had closed and no warm dishes were available. The room smelled a bit of cigarettes and had to be aired out. The layout was complicated with steps right after the door and a seperate toilet which as so small that we barely fit and had problems closing the door, because our legs were too long. The breakfast was ok but some things had run low or out and while we were eating it was not refilled and other used tables had not been cleared"

"This was a two night stopover to allow us to ride around the Cantel region and, in particular, the rim of the volcano (long since gone). The appearance of th hotel upon arrival gives little credit for how comfortable the rooms are and how pleasing the restaurant is. It is little surprise that the hotel is used by tradesmen and appears to be full all the time. Very pleased with our stay and would recommend."