Acapulco Hotel Guide - San Andrés Enchanted Beach hotels in Acapulco, Mexico.

"Terrible tardaron 5 horas para entregarnos la habitación segun porque no tenian mucho personal, las toallas del baño sucias y percudidas, no las limpian bien solo como una pasada.. nos salio un pelo en la comida.. los camiones que te llevan al princess o al club de playa manejan terrible una nos toco un frenon q mi niña se pego en la frente y la otra el chofer discutio con un pasajero y freno en seco Los carritos de comida de la noche anterior que piden a los cuartos y se quedan en los pasillos los recogen como hasta las 6 pm"

"A nice place to stay. Close to the airport. The staff at the hotel are nice folks to work with."

"Customer service was great. The hotel itself is beautiful and very clean. "

"Great staff. Breakfast was ok, Very minimum."

"Excellent service!"

"Outstanding!!!!!!!"

"So the property that we booked for was closed because it was destroyed due to a hurricane in 2023. We were taken to its sister property not far from this property and the Mayan Palace was really awesome. Rooms were overall great and mostly everything was working. The TV and the tub were the only things I had issues with. Staff was great, easy to get a taxi, there is no uber in the area. The amenities were awesome, like the pool, lazy river and gym. The dining we mid. "