All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
very clean ,friendly, very good breakfast good atmosphere close to a lot of dinning and bar's
a lot of construction around but love that HEB was across the street ❤️
Great staff and service. Noce rooms. Quiet. Good blackout curtains.
Rob
Stayed 2 nights in Apr 2024
Response from Cindy Albano, GM on 10 Apr 2024
Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay and especially that our staff and service was to the level that Hilton is known for. How wonderful that you enjoyed the many amenities that we offer. Once again, Thank you.
Thank you for taking the time to let me know how "Awesome" your stay was. We strive on a daily basis to meet the needs of each and every guest. Once again, Thank you.
Thank you for taking the time to rate us. We thank you for rating us with a 5 Star. I also want to thank you for choosing The Hampton Inn & Suites San Antonio Downtown location for your lodging needs.
Our favorite place to stay in San Antonio!!! Very friendly staff and enjoyable environment
Arianna
Stayed 3 nights in Mar 2024
Response from Cindy Albano, GM on 4 Apr 2024
Thank you for the generous comments regarding your stay. We appreciate your feedback and I also want to Thank you for choosing Hampton Inn & Suites San Antonio Downtown Market Square for your lodging needs. I look forward to sharing your comments with our employees. They all work hard to ensure that everyone has an exceptional stay! Once again, Thank you.
Everything was clean. The staff was very nice. Will be coming back
Alma
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on 1 Apr 2024
Thank you for taking the time to let me know how "Awesome" your stay was. We strive on a daily basis to meet the needs of each and every guest. Once again, Thank you.
6/10 Okay
Jose
Travelled with partner
30 Mar 2024
Liked: Amenities
Still gotta pay for parking and they make you park in a different section far from the hotel
Jose
Stayed 2 nights in Mar 2024
Response from Cindy Albano, GM on 1 Apr 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 3 star review and to hear you had a great stay.
Thank you for taking the time to rate us. We thank you for rating us with a 4 Star. I also want to thank you for choosing The Hampton Inn & Suites San Antonio Downtown location for your lodging needs.
The property is conveniently located within walking distance of the Riverwalk and other attractions. The place looks a little old, but it was clean and the staff was amazing. Breakfast was included, so of course I made myself a Texas shaped waffle to go with my eggs and coffee. I would definitely stay there again. Thanks!
Irasema
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on 28 Mar 2024
Thank you for choosing to stay with us and also for taking the time to provide this review of your experience. We are so happy to hear that you enjoyed the hotel and the location. We appreciate all your valuable comments and thank you for choosing us!
6/10 Okay
Sebastian
27 Mar 2024
Disliked: Staff & service
Sebastian
Stayed 2 nights in Mar 2024
Response from Cindy Albano, GM on 28 Mar 2024
Thank you for taking the time to rate us. I also want to thank you for choosing The Hampton Inn & Suites San Antonio Downtown location for your lodging needs.
8/10 Good
Mary
Travelled with family
26 Mar 2024
Liked: Cleanliness, staff & service
It was great except no fan in bathroom
Mary
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on 27 Mar 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 4 star review and to hear you had a great stay.
The property is conveniently located from the Riverwalk.
Ten min Max walking, Five min drive time approx.
Rooms and bedding was very comfortable, relaxing and Clean.
Overall enjoyed our stay, Multiple amenities to choose from
Ronald
Stayed 2 nights in Mar 2024
Response from Cindy Albano, GM on 28 Mar 2024
Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay and especially that our staff and service was to the level that Hilton is known for. How wonderful that you enjoyed the many amenities that we offer. Once again, Thank you.
During my four-night conference trip, I found this hotel to be a great option for those seeking a pleasant stay at a reasonable cost. The accommodations were clean and quiet, and the staff hospitality was excellent. My only suggestion would be to enhance the breakfast offerings.
Abdullah
Stayed 5 nights in Mar 2024
Response from Cindy Albano, GM on 25 Mar 2024
Thank you so much for taking the time to review us! We appreciate all of the feedback that we receive from our guests! Here at Hampton Inn & Suites Downtown Market Square we strive to provide comfortable and convenient amenities for our on-the-go travelers! Once again, Thank you.
Thank you for the kind words regarding The Hampton Inn & Suites Downtown Market Square. We strive on a daily basis to meet the needs of each and every guest. I look forward to sharing your comments with our "Staff". It gives them a sense of accomplishment when they hear comments like this from "our" Guest's.Once again, Thank you.
Thank you for taking the time to let me know how awesome we were. We all work together as a team to ensure that our guest's feel like they are at home. Once again, Thank you.
Thank you for the five-star review! We're delighted to hear that you enjoyed all our Hampton Inn & Suites Downtown Market Square' amenities. We're also pleased that our staff took great care of you during your stay. Look forward to having you back the next time you are in San Antonio!
Thank you for taking the time to share your experience at the Hampton Inn & Suites Downtown Market Square. We were happy to hear you enjoyed your stay with us and enjoyed the property.
Thank you for taking the time to share your recent stay experience with your fellow Expedia customers. We appreciate the time it takes to share feedback.
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the parking. We appreciate the time it takes to share feedback. Once again, I apologize.
Thank you for taking the time to give me feedback regarding your recent stay. Your feedback enables me to target problem areas and to make necessary changes. I also wish to apologize for any inconvenience this may have caused to you.
Location was great, safe area and walking distance to HEB, the indoor pool was a plus, minus the fact that they did not have towels and when I asked the staff they said they would restock, however after an hour we never got them, I think it’s because they were washing them. Overall everything was good.
Yuliana
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on 20 Mar 2024
Thank you for taking the time to give me feedback regarding your recent stay. Your feedback enables me to target problem areas and to make necessary changes. I also wish to apologize for any inconvenience this may have caused to you.
Thank you for the five-star review! We're delighted to hear that you enjoyed all our Hampton Inn & Suites Downtown Market Square' amenities. We're also pleased that our staff took great care of you during your stay. Look forward to having you back the next time you are in San Antonio!
Staff was very nice. room was clean good location.
Arturo
Stayed 3 nights in Feb 2024
Response from Cindy Albano, GM on 20 Mar 2024
Thank you for choosing to stay with us and also for taking the time to provide this review of your experience. We are so happy to hear that you enjoyed the hotel and the location. We appreciate all your valuable comments and thank you for choosing us!
8/10 Good
Felecia
Travelled with family
5 Mar 2024
Liked: Staff & service, amenities
The room was clean. The reason for the three stars is the smell. Kind of smelled like something was wet and drying or, old water. We couldn't find or figure out what it was.
Felecia
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on 5 Mar 2024
Dear Valued Guest Thank you for taking the time to express some concerns that you experienced. I want to extend an apology for any problems that you experienced. I read each and every review to see how I can improve or exceed guest expectations. Once again, I apologize.
Thank you for taking the time to give us some feedback. We strive on a daily basis to meet the needs of each and every guest. From our Front Desk Associates to our Room Attendants, we want to ensure that "Our" Guest's are being provided with the highest quality of Service.
8/10 Good
Amit
19 Feb 2024
Amit
Stayed 2 nights in Feb 2024
Response from Cindy Albano, GM on 20 Mar 2024
Thank you for taking the time to rate us. I also want to thank you for choosing The Hampton Inn & Suites San Antonio Downtown location for your lodging needs.
They clean and refresh towels everyday. Room was clean and smelled so good everyday of our stay.
Jennifer
Stayed 5 nights in Feb 2024
Response from Cindy Albano, GM on 5 Mar 2024
Thank you for taking the time to share your recent stay experience with your fellow Expedia customers. We appreciate the time it takes to share feedback. We are thrilled that you enjoyed the stay! The staff at Hampton Inn San Antonio Downtown Market Square is happy to make memorable stays.
The only complaint I have for this hotel is the parking. You have to park in a very sketchy building next door and it doesn’t look safe.
Brittany
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on 4 Apr 2024
Thank you for taking the time to let me know how awesome we were. We all work together as a team to ensure that our guest's feel like they are at home. Once again, Thank you.
Thank you so much for taking the time to review us! We appreciate all of the feedback that we receive from our guests!
10/10 Excellent
Michael L
Travelled with family
15 Feb 2024
Liked: Staff & service, amenities
The hotel is located on a busy intersection in the downtown area of San Antonio. The hotel grounds were in good shape, however, you did not have to walk far to see allot of trash and some homeless camps.
Michael L
Response from Cindy Albano, GM on 5 Mar 2024
Thank you for choosing to stay with us and also for taking the time to provide this review of your experience. We are so happy to hear that you enjoyed the hotel and the location. We appreciate all your valuable comments and thank you for choosing us!