Exterior
Check availability

Reviews of Best Western Plus Arrowhead Hotel

2.5 out of 5
Best Western Plus Arrowhead Hotel
250 N 9th Street, Colton, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 540 out of 1000 reviews" "
Rating 8 - Good. 247 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 70 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast had no flavor potato’s were bland
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Johnny, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bed bugs
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Jessica, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Michael, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was near to the events I attended
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Elena, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 Good

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 19 Apr 2024
Dear Abel, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Latasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean & friendly
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Latasha, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

2/10 Terrible

damian

Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Dear Damian, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, great breakfast options
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Dear Leticia, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel

6/10 Okay

ISAAC CAMPA

Liked: Cleanliness, staff & service
Service
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Dear Isaac, Thank you for providing your feedback regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Services The Best Western PLUS Arrowhead Hotel

2/10 Terrible

FUTING

Disliked: Staff & service, amenities, property conditions & facilities
After checkin, I found out the EV charging wasn’t working. I had to look for other accommodation, and resolved for getting a refund. Very inconvenient, hotel management should look after the facility maintenance. The customer front facing agent should learn how to listen to customer’s needs instead of giving excuses or talking back.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Futing,Thank you for providing your feedback regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. The electric vehicle charging stations are guest amenities offered complimentary based on availability. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesThe Best Western PLUS Arrowhead Hotel

4/10 Poor

Amythest

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was a good size for four people. However, the minute we walked in the room, it smelt like dirty cat litter. We toughed it out because we were only staying one night and it was a festival weekend so obviously we weren’t gonna get another room since it was booked out as was every other hotel in the relevant area. Sad to have spent so much money but close enough for convenience to the NOS Center.
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Amythest, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Jaenny

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated everything provided. Great service
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Jaenny, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Michael Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet simple hotel for good price
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Michael Henry, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Sierra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were very nice and helpful!
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Sierra, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located in the San Bernardino area right by 10. Staff were helpful and room was clean.
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Kristin, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
The price and cleanliness
Stayed 2 nights in Sep 2023
Response from General Manager on 26 Feb 2024
Dear Jaime, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

2/10 Terrible

Jeffrey

Disliked: Cleanliness, amenities
Arrived there on time. Staff was friendly no issues checking in My first room they gave me smelled really bad like booze and a chicks perfume. Called into they switched my room. Beds are really hard and the fridge was really loud. Also you can see all the light and noise from the hall way.
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Feb 2024
Dear Jeffrey, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Antonio, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Frank, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Mario, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and safe
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Karla, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Mayra

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Mayra, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Vickie, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

8/10 Good

Laura

Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Laura, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Colin, Thank you for providing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, Best Western PLUS Arrowhead Hotel

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend staying here
It was great the only issue is the shower had a drip. Other than that it was good
Stayed 1 night in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Eladio, Thank you for providing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western PLUS Arrowhead Hotel

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 112
The room was ok, but the walls in the bathroom need paint or a little fixing up.
Stayed 2 nights in Jan 2024
Response from General Manager on 24 Jan 2024
Dear Eladio, Thank you for providing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western PLUS Arrowhead Hotel

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a last minute booking. I had questions before booking and I was able to get through to the registration desk quickly. Good for kids! The breakfast was good for kiddos.
Stayed 1 night in Jan 2024
Response from Andres on 16 Jan 2024
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

EVA

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Andres on 13 Jan 2024
Dear Eva,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

brian

Stayed 1 night in Jan 2024
Response from Andres on 11 Jan 2024
Dear Brian, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Andres Ramirez General Manager Best Western Plus Arrowhead Hotel

10/10 Excellent

Grant, Burbank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andres on 27 Dec 2023
Dear Grant,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andres on 19 Dec 2023
Dear Jesus,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely, Andres Ramirez General Manager Best Western Plus Arrowhead Hotel

10/10 Excellent

Gabriela

Stayed 1 night in Dec 2023
Response from Andres on 19 Dec 2023
Dear Gabriela,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Andres RamirezGeneral Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Response from General Manager on 6 Feb 2024
Dear Jesus,Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.Sincerely,Best Western PLUS Arrowhead Hotel

10/10 Excellent

Talia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andres on 12 Dec 2023
Dear Talia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

Rebeca

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Andres on 12 Dec 2023
Dear Rebeca,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

6/10 Okay

Mue

Stayed 1 night in Dec 2023
Response from Andres on 12 Dec 2023
Dear Mue,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness
Very easy to get from highway
Stayed 1 night in Dec 2023
Response from Andres on 9 Dec 2023
Dear Monique Paniagua,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andres on 5 Dec 2023
Dear Ryan,Thank you very much for your feedback, we really appreciate it.Regards Andres RamirezGeneral Manager

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andres on 19 Dec 2023
Dear Raquel,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Andres RamirezGeneral Manager

6/10 Okay

Abby

Travelled with family
Liked: Staff & service
The condition of the room was old and in need of an update.
Stayed 1 night in Nov 2023
Response from Andres on 28 Nov 2023
Dear Abby,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked and you didn't like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I was told the manager gave me a free upgrade. I was happy about that, the room was BIG. And clean. I did not have any problems or complaints before check in, I guess the manager was just being nice, I certainly appreciated it! The staff was nice the whole time too. But FYI the walls a very thin. In the morning the people next door to me like to sing in the shower, it was like being in the room with them. I was done sleeping so it was funny to me but if you can hear people singing in the shower you can hear everything else too. But that was the only time I heard them. The room at night was quiet and I slept fine. There was a problem with the hot water in the morning, I guess they had to relight the broiler or something I don't know, but after I called them the water did heat up, they were right on it and fixed it right away, and in about 10 min the water was very hot. They also have a Stater Brothers grocery store right across the street and that was convenient. The neighborhood appeared to be very clean, quiet and close to the freeways. There is also a restaurant on the corner in walking distance too.
Stayed 1 night in Nov 2023
Response from Andres on 25 Nov 2023
Dear Nicola,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andres on 21 Nov 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

8/10 Good

Patricia

Stayed 1 night in Nov 2023
Response from Andres on 21 Nov 2023
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

Jeremiah

Stayed 2 nights in Nov 2023
Response from Andres on 15 Nov 2023
Dear Jeremiah,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andres on 12 Nov 2023
Dear Maria,Thank you for sending us your feedback your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to send us your feedback. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

2/10 Terrible

Christine

Stayed 1 night in Oct 2023
Response from Andres on 17 Nov 2023
Dear Christine,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It will be of great help for you to tell us what went wrong, we just see a bad review.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andres on 27 Oct 2023
Dear Sergio,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, one down side they didn't have any usb ports which I half expect in a modern hotel
Stayed 1 night in Oct 2023
Response from Andres on 27 Oct 2023
Dear David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

8/10 Good

Connie

Liked: Room comfort
Stayed 1 night in Oct 2023
Response from Andres on 27 Oct 2023
Dear Connie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel