San Bruno Mountain

Overall I wasn’t very happy with my stay. My number one reason is that I reserved and paid for a room with a view of the marina. What I actually got was a room with a great view of a couple of trees that totally blocked the view of the marina. I was very disappointed. I feel that I got cheated- bait and switch. I think you should refund me of my money or issue me credit for future stay with your hotel. Thank you for your time in this matter. David Gaskin ntmfg@hotmail.com

Should include free breakfast! It will add more value for the price ( from customer point of view!)

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.