San Carlos Holidays

Everything was great!

Amazing people helping all the time cleaning and making sure everybody leaves with the best experience. Food is not the best compared with other Riu facilities. Entertainment was amazing. I wish Dominican music and Dominican food could be more present.

Acabamos de regresar a casa después de haber pasado una semana memorable junto a familiares y amigos. Todo perfecto, justo como lo deseábamos. Atención de primera desde que llegamos. Check in fue rápido y fácil. Habitaciones impecables, amplias, con buen gusto decoradas y muy cómodas. Exquisita comida y gran atención en todos los restaurantes. Todo el personal es muy atento pero hago una mención especial a Cecilio y Jersin en el lobby, a Juan en Las Torres y a la mejor mayordomo, nuestra Noris. Gracias por tus atenciones! Esperamos volver para nuestra tercera estadía en TRS Turquesa, donde te tratan como FAMILIA!

Pros: Staff was awesome. They genuinely seemed to enjoy their jobs and that showed up in how they provided services. When they said it was their pleasure to help, it felt like they truly meant it. Site is very pretty - lobby is gorgeous and grounds are well kept and lovely to look at. Having the water park nearby was definitely a plus. Cons: restaurants were small and food was not good (and took forever). Evening buffet was only highlight and even then it was only pretty good. We weren't expecting fine dining or anything, but have had better quality at other PC resorts. Pools were small and relatively full most of the day, compared to the sister RIU only steps away. After finding those other pools, we hung out there more than our own due to fewer people and being more spacious and deeper. The gym was super tiny and crowded and machines were old. Other RIU gym was also on the small side but more updated and had room to actually stretch post-workout. Wi-fi was problematic the whole stay - original logins didn’t work, had to continuously sign in, signals were weak in a lot of spots. Rooms are on the small side. Only two outlets in the room worked which made it hard to charge phones and watches for three people. A lot of things on the property looked “patched” and some things likely just need replacement (toilet seat, for example). Evening entertainment was pretty lame most nights. Would have liked more options than just what was on the stages outside the lobby.