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Hotel Sombra del Agua

3.5 star property
Colonial hotel with full-service spa and 24-hour front desk

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Photo gallery for Hotel Sombra del Agua

Suite, 1 King Bed | Bathroom
Restaurant
Superior Room, 2 Double Beds
Smart TV
Smart TV
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Air conditioning
  • Breakfast available
  • Room service
The current price is €69
includes taxes & fees
18 Aug - 19 Aug

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | View from room

Classic Room, 2 Double Beds

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.2 km
  • Mesoamerican Museum of Jade - 2 min walk - 0.2 km
  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Santo Domingo Handicraft Market - 7 min walk - 0.6 km
  • Ciudad Cuauhtemoc - 13 min walk - 1.2 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Café Bar Revolucion - ‬1 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Baruva Food&Drinks - ‬2 min walk
  • ‪Casa de Ahn - ‬1 min walk

About this property

Hotel Sombra del Agua

Hotel located in Zona Centro
At Hotel Sombra del Agua, you can look forward to a garden, a bar and a conference centre. Treat yourself to a massage at the on-site spa. Free in-room WiFi is available to all guests, along with a hot tub and a restaurant.
You'll also find perks such as:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a front desk safe and tour/ticket information
  • A porter/bellboy, luggage storage and a reception hall
  • Guest reviews give top marks for the helpful staff
Room features
All 78 rooms offer comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Showers, free toiletries and hairdryers
  • Smart TVs with premium channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 80 metres
  • Free secured, uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults and MXN 120 to 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Sombra del Agua pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Sombra del Agua?

As of 21 Jul 2025, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on 18 Aug 2025 start from €69.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Sombra del Agua?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Sombra del Agua?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Sombra del Agua?

Checkout is at noon.

Where is Hotel Sombra del Agua located?

Located in Zona Centro, this spa hotel is steps away from Mesoamerican Museum of Jade, San Cristóbal de las Casas Cathedral and Museo de San Cristóbal. Church of San Nicolás and Plaza 31 de Marzo are also within 5 minutes.

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Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 775 out of 1006 reviews
Rating 8 - Good. 176 out of 1006 reviews
Rating 6 - Okay. 37 out of 1006 reviews
Rating 4 - Poor. 10 out of 1006 reviews
Rating 2 - Terrible. 8 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in Jul 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 5 nights in Jun 2025

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel!!!
Stayed 1 night in May 2025

10/10 Excellent

Heberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place I'm sure i will return.
Stayed 3 nights in May 2025

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.
Stayed 3 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay

Stayed here for a few days and thought it was an excellent place in terms of location, style, and service. I would definitely stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Neyma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it! Just perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

maria j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and the staff go beyond! I’ll stay here again!
Stayed 6 nights in Apr 2025

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and nice hotel in a great town
Stayed 1 night in Dec 2024

10/10 Excellent

DR JESUS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and high quality food
Stayed 3 nights in Mar 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great, they were very accomodating to our needs. I have stayed here in the past and will continue to chose them. Great place!
Stayed 4 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay, great location, was comfortable, and had everything I needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was super helpful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, many options for dining, and night life
Stayed 2 nights in Oct 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.
Stayed 3 nights in May 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel and excellent food

Beautiful hotel with excellent food. The courtyard is a lovely place to have breakfast in the morning or dinner at night, when they light a fire creating a great ambience. Staff were great. Very good central location but the hotel itself is really calm and tranquil. Really nice toiletries provided. Excellent value for money.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lenzy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and walkable to city center.
Stayed 1 night in Jan 2025

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from our trip this hotel has very friendly staff everyone greets you. The rooms are clean and hot water 👍 for showers. Walking distance to many places. The food was amazing.
Stayed 4 nights in Feb 2025

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond helpful and the hotel was beautiful and clean’
Stayed 2 nights in Aug 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay at a fabulous hotel

We checked in in the evening and there was a magic glow about the Sombra. We were greeted warmly and were entranced at the beauty of everything. Service was perfect as were the accommodations. Added bonus- the restaurant was creative and excellent. We look forward to our next, longer stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, room comfort

Very good hotel!

This is a really good hotel. The staff is lovely and very helpful. Rooms are comfortable and very clean. We had a challenge working the tv and the safe in the room didn’t work, but in spite of that we would stay here again. The restaurant in the hotel is excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay here. The rooms are well-equipped and very comfortable. The staff is very friendly and they genuinely care about your experience. The decor and ambiance fit the town perfectly and the location could not have been better. You can walk everywhere, and there are plenty of restaurant options nearby. Highly recommended and will definitely be back here.
Stayed 2 nights in Feb 2025

8/10 Good

Sal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice option in downtown, close to the main areas of the city
Stayed 2 nights in Jul 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is walkable from this hotel. So many dining options. The property was clean, spacious, and super cute. The restaurant was really good too! The staff was very nice!
Stayed 5 nights in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execellent and great value
Stayed 5 nights in Oct 2024