Travelers start their day with a delicious breakfast before diving into relaxation at this serene retreat with convenient access to an inviting outdoor pool.
Hotel Cinera offers a peaceful getaway with continental breakfast, a sunny terrace, and an outdoor pool. Attentive staff ensure a calm atmosphere, while amenities like in-room WiFi and dry cleaning services enhance your stay.
San José de Cúcuta is home to Hotel Cinera. Cucuta Museum of Culture and House of General Santander are cultural highlights, and some of the area's attractions include Banco de la Republica Cultural Area and Circus Pop. Visit our San José de Cúcuta travel guide
349 Cl. 11, San José de Cúcuta, Norte de Santander, 540006
What's nearby
Cucuta Museum of Culture
2 min walk - 0.2 km
Colon Park
2 min walk - 0.2 km
Gobernación Norte de Santander
3 min walk - 0.3 km
San Jose Cathedral
3 min walk - 0.3 km
Ventura Plaza Commercial Center
9 min walk - 0.8 km
Getting around
Cucuta (CUC-Camilo Daza Intl.)
17 min drive
Restaurants
Pocho Pasteles
6 min walk
Old Barr
8 min walk
Terraza 360 Grados
8 min walk
Flappis
5 min walk
La Brasa
7 min walk
About this property
Hotel Cinera
Property highlights
You can look forward to free continental breakfast, a terrace and a garden at Hotel Cinera. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a restaurant.
You'll also enjoy the following perks during your stay:
An outdoor pool
Smoke-free property, a front desk safe and a 24-hour front desk
Luggage storage
Room features
All 62 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and minibars.
Free continental breakfast available daily 6:00 AM to 8:30 AM
A restaurant
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Outdoors
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
36-inch plasma TV with cable channels
Food and drink
Minibar
More
Air conditioning
Desk
Laptop workspace
Policies
Check-in
Check-in start time: 10:00 AM; check-in end time: 11:30 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets stay for free
Service animals are welcome, and are exempt from fees
Children and extra beds
Children are welcome
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
This property does not have any lifts
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Property is also known as
Hotel Cinera Hotel
Hotel Cinera San José de Cúcuta
Hotel Cinera Hotel San José de Cúcuta
Frequently asked questions
Does Hotel Cinera have a pool?
Yes, this property has an outdoor pool.
Is Hotel Cinera pet-friendly?
Yes, pets are allowed at this property.
How much is parking at Hotel Cinera?
This hotel doesn't offer parking.
What time is check-in at Hotel Cinera?
Check-in start time: 10:00 AM; check-in end time: 11:30 PM.
What time is check-out at Hotel Cinera?
Checkout is at noon.
Where is Hotel Cinera located?
Situated in San José de Cúcuta, this hotel is steps away from Colon Park and San Jose Cathedral. Cucuta Museum of Culture and Gobernación Norte de Santander are also within 10 minutes.
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Reviews
Hotel Cinera Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We stayed 4 days and we had a good time here. The food at the cafe was good. The coffee was delicious. All of the hotel employees are very friendly, helpful and welcoming to PR. The beach is less than 3 blocks from the hotel, but is not good for swimming. Very rough waves.
The supermarket across the street is great.
They did not have my reservation in their system so they did not have the rooms available.
We had to take the last room and make the best of it.
The staff however did everything possible to help me and make my stay better.
Anderson was very helpful and friendly. He helped us with our bags and made sure we got to our room safely. He also guided us with how to get food.
The only thing we did not like much was that no towel available in the room other than that … everything else was fairly good. Ah and at the checking time they did it know that room was already paid … they Expedia..
First, the room assigned did not have a good working airco, however was assigned to another. The bathroom did not have warm/hot water, and does not have a douche spray shower..
No hot water and the room power is shut down unless you leave the key card inside. There is nothing more unpleasant than returning to a hot room after a hot day. The pictures displayed on Expedia are quite misleading.
You can smoke in the parking lot tho.
Also, beware of 'hotel taxi service'. They might guarantee certain things to the client (ie. accepting foreign currency) without the taxi driver's consent, leading to unpleasant interactions.
Hotel centrico, comodo y basico para espera por pocos dias.
Mi critica constructiva es que a la recepción un poco mas de empatia en comunicación ser mas detallista al entregar información.
Y convenios con app respetarlas
Angie Karolina
Stayed 4 nights in Jan 2025
Verified
6/10 Okay
Giancarlo
9 Jan 2025
Liked: Cleanliness
Fue solo una noche pera la reserva nunca la consiguieron
Está bien para mi fin que era descansar, antes de continuar con mi viaje. Habitación muy confortable, todo en excelente condición. Me hizo falta agua en la habitación agua en botella y café. Por lo demás todo muy bien
El hotel no es como lo muestran en las fotos, huelen a humedad las habitaciones, algunas no tienen ventana para ventilación, el aire acondicionado no funcionaba bien, la limpieza regular, la piscina muy sucia no la limpiaron ningún día.
Horrible!!! Cucarachas, sucia, hay cabellos en las sabanas, no hay agua caliente, el lavamanos desprendido, nos fuimos a otro hotel en la noche, y perdimos el dinero imposible dormir ahi. Que decepcion del hotel y de Expedia en recomendarlo.