3 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Caribe Hilton

4.5 out of 5
Caribe Hilton
1 San Geronimo Street, San Juan

Reviews

8.2

Very good

Rating 10 - Excellent. 623 out of 1222 reviews" "
Rating 8 - Good. 306 out of 1222 reviews" "
Rating 6 - Okay. 148 out of 1222 reviews" "
Rating 4 - Poor. 78 out of 1222 reviews" "
Rating 2 - Terrible. 67 out of 1222 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Wanda on 15 May 2024
Dear Melissa, Thank you for choosing our property for your visit. We are sorry to hear your visit was not everything you were hoping for, truly hope you can provide us with another opportunity to serve you in the future.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent. Great location, very clean, the pools and beach were immaculate. Cant wait to go back.
Stayed 3 nights in May 2024
Response from Yesenia Cabrera on 13 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Eric on 14 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

Tiiu, Stoughton

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was not comfortable
Stayed 4 nights in May 2024
Response from Eric on 13 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores !

10/10 Excellent

melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Yesenia Cabrera on 12 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Elizabeth, Westwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puerto Rico was amazing! Our stayed at this hotel was perfect. We really enjoyed the pool areas and access to the beach.
Stayed 3 nights in May 2024
Response from Yesenia Cabrera on 10 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

2/10 Terrible

Diandre

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Office on 9 May 2024
Good afternoon Diandre. Our apologies that we were not able to meet your expectations. We spoke over the phone today, 5.9.24. You have my email information with the apology email sent to you today.it still remain at your service,

6/10 Okay

shelley

Very little elevators to use.... would take up to 10 mins just to get a free elevator.
Stayed 3 nights in May 2024
Response from Yesenia Cabrera on 9 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Shavanda

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024
Response from Wanda on 7 May 2024
Dear Shavanda, Thank you for choosing our property as your home away from home. We are glad to see you enjoyed your visit, hope you can come back soon!

6/10 Okay

Moira

Disliked: Property conditions & facilities
With the amount of money that we paid for the room, it should’ve been a little more upgraded. I broken in my shower cabinet my refrigerator was broken. It was no microwave in the room for the cost of the room and was charged an additional $200 that I was unaware of on top of the 400 I had to put down to check it incidentals, they don’t tell you upfront out on the property watching the waves in the evening 10 PM was asked by security just sitting in a chair
Stayed 4 nights in May 2024
Response from Yesenia Cabrera on 9 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Okay

Melissa Daisy

Stayed 5 nights in May 2024
Response from Yesenia Cabrera on 9 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future! Y

10/10 Excellent

Melissa

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and service was excellent I just wish they had the pool open longer.
Stayed 3 nights in May 2024
Response from Eric on 7 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative you rated your experience so highly! I have also noted your recommendation so we may perfect the guest experience.Thanks again and we hope to see you again in the near future!

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is near the beach and has pools.
Stayed 5 nights in Feb 2024
Response from Yesenia Cabrera on 6 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Maria Elisabeth Guizar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Safe convenient and good for a family trip
Stayed 2 nights in Apr 2024

8/10 Good

Elaine, Jackson Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Eric on 6 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments!

2/10 Terrible

Kiesha M

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dated. Nothing was clean, maintained or new. The staff was rude, condescending and unhelpful with the exception of Gabriella, Richardo and Orlando at breakfast. They were the highlight of the stay as was our housekeeper. The hot tub was freezing and after being asked multiple days by multiple guests we gave up using it. The beach chairs were dirty, we got bit by red ants on the chairs and the kitchen caught on fire in the building we were staying. The front desk told us not to worry about it. It was fine. Everything in our room stunk of smoke. We couldn’t leave fast enough. Hilton standards were not met or even a thought when it comes to this property. It’s a beautiful location but for the price same your money
Stayed 4 nights in Apr 2024
Response from Yesenia Cabrera on 4 May 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton.I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, we have forward your feedback to upper management by department to be able to look for corrective actions and solutions.

4/10 Poor

Alexander

Travelled with group
Disliked: Property conditions & facilities
This hotel is worn out. And one main elevator was broken all week. This is not worth the cost.
Stayed 3 nights in May 2024
Response from Yesenia Cabrera on 4 May 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience. Thank you

10/10 Excellent

GREGORY ALLEN, Palm Bay

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time at the Caribe Hotel. Our room had a beautiful balcony with a stunning view of the water, which was perfect for enjoying our morning coffee. The hotel has an on-site Starbucks, a steakhouse, an Italian restaurant, and other amenities that provided everything we needed for a relaxing vacation. Overall, we highly recommend the Caribe Hotel!
Stayed 5 nights in Apr 2024
Response from Yesenia Cabrera on 4 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, pool area was so fun!
Stayed 3 nights in Apr 2024
Response from Yesenia Cabrera on 4 May 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Raisa graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this hotel. The staff was courteous, the hotel was clean, and there were many amenities available. This would be my go to hotel for any other future trips to Puerto Rico,
Stayed 3 nights in Apr 2024
Response from Yesenia Cabrera on 30 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Okay

Katie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The room was not entirely clean when we first arrived. The hotel lost water supply, the pool was clean, but not well maintained. The property is absolutely beautiful though!
Stayed 5 nights in Apr 2024
Response from Eric on 28 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments! I have also noted the issues you encountered to hopefully rectify them for future guests.Thanks again and we hope to see you again in the near future!

10/10 Excellent

Mark-Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caribe Hilton was a great family experiences. Rustic/Lolas restaurant was great. Hotel staff was nice. My son loves the pool. I loved the on site beach.
Stayed 4 nights in Apr 2024
Response from Yesenia Cabrera on 27 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Okay

Anissa L

Liked: Cleanliness
Disliked: Property conditions & facilities
The property needs some updating, painting, and maintenance. The elevators broke twice within three days. The beach are needs to be refurbished too. Great staff.
Stayed 4 nights in Apr 2024
Response from Yesenia Cabrera on 27 Apr 2024
Thank you for taking the time to review your recent stay at the Caribe Hilton. We appreciate your feedback and are glad to see you are enjoying your stay with us.

8/10 Good

Thaiesha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my balcony was amazing. My husband, friends and myself all enjoyed lounging on the beach daily. We just wished that the beach was combed from the seaweed instead of seeing it all piled up in a line on the shore line. The food was delightful along with the drinks. The staff was truly courteous to us & big shout outs to Mildred from the Front desk, Walker at the bar & Dolores that kept up the room.
Stayed 4 nights in Apr 2024
Response from Yesenia Cabrera on 25 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was a nightmare. We stood in line forever. Rooms were not cleaned well when we arrived, no robes or slippers in the room. Hand prints all overhead board the window and mirror. The room was not cleaned properly the entire stay of five days. We had to ask for simple things like shower gel. We experienced not one but TWO WATER OUTAGES. There was no running water in the room for hours. We were not offered anything for this inconvenience. I wouldn’t not stay here again. The location was the only good thing about it.
Stayed 5 nights in Apr 2024
Response from Yesenia Cabrera on 25 Apr 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please call the front desk and ask for me to make it right for you!

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2024
Response from Wanda on 14 May 2024
Dear Jessica, Thank you for choosing our property for your recent visit to Puerto Rico. We are glad to know that you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Conrad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was right by the ocean, pools and hot tubs were nice. Loved the valet parking, staff there was very nice and friendly.
Stayed 5 nights in Apr 2024
Response from Yesenia Cabrera on 25 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

2/10 Terrible

MONICA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is outdated. Emphasis on outdated. Switched our rooms 3 times, for our third room to have a clogged shower that took 30 mins to correct.also our final room the hallway smelled of sewer! Bell hop did not help with bags upon arrival nor during our 3 room switch. Manager was incredibly rude! Swim up pool does not connect to main pool making the area very limited in space. Food is mediocore with majority of the restaurants closed.
Stayed 4 nights in Apr 2024
Response from Yesenia Cabrera on 25 Apr 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please call us at the front desk and ask for me to make it right for you!

10/10 Excellent

Aja

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Wanda on 24 Apr 2024
Dear Aja, Thank you for choosing our property to your visit. We are very glad you enjoyed your time with us and truly hope you can come back soon!

6/10 Okay

Cassie

Travelled with partner
Liked: Amenities
no hot water for showers, bathroom sink didn't drain, balcony was in poor condition
Stayed 4 nights in Apr 2024
Response from Yesenia Cabrera on 25 Apr 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please call us at the front desk and ask for me to make it right for you!

10/10 Excellent

Cade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property conveniently located near a lot of walkable restaurants.
Stayed 2 nights in Apr 2024
Response from Eric on 23 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

8/10 Good

Erika

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Gorgeous pool and beach area and very kid friendly. It was a little run down the room and also the service at the bars and restaurants was very slow. The food was okay. We did have a great time thou at the beach and pool area as a family of 3 with a little one.
Stayed 4 nights in Apr 2024
Response from Eric on 23 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

chad e

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at the Caribe Hilton was wonderful. We did not want to leave our balcony over looking the ocean.
Stayed 7 nights in Apr 2024
Response from Eric on 23 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

8/10 Good

Marina

Travelled with family and small children
Liked: Amenities
Excellent choice
Stayed 4 nights in Apr 2024
Response from Eric on 23 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

Alexandro

Liked: Staff & service, amenities, property conditions & facilities
One of the best hotels I’ve ever stayed in! This hotel is awesome!
Stayed 1 night in Apr 2024
Response from Yesenia Cabrera on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vilson A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in the area, it’s excellent for family
Stayed 4 nights in Apr 2024
Response from Yesenia Cabrera on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victor

Stayed 4 nights in Apr 2024
Response from Wanda on 11 May 2024
Dear Victor, Thank you for choosing our property for your visit to Puerto Rico. We are glad to know you enjoyed your stay with us. Hope you can come back again very soon to Caribe Hilton , your new home.

6/10 Okay

Dhiman, Brooklyn

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Let your staffs know to be nice to the guests. Attitudes are not necessary and good hospitality would be very much appreciated. Thank you
Stayed 3 nights in Apr 2024
Response from Yesenia Cabrera on 20 Apr 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

10/10 Excellent

Markiea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent nice and clean, the staff was very friendly, only thing they need to drain the pool and do some painting when the colder season comes in. I would stay again and recommend this property to others.
Stayed 3 nights in Apr 2024
Response from Yesenia Cabrera on 20 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

2/10 Terrible

Kristian

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Eric on 21 Apr 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, so thank you very much and we hope you will give us another chance in the future.

10/10 Excellent

Zhiqin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water sports and ocean view is amazing.
Stayed 3 nights in Apr 2024
Response from Yesenia Cabrera on 20 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Frankly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay with my wife. Loved the pool area and accessibility of the beach nearby
Stayed 3 nights in Apr 2024
Response from Yesenia Cabrera on 20 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice. The pool and beach are also very nice. The food was very ordinary and expensive. Every little thing is extra money.
Stayed 7 nights in Apr 2024
Response from Yesenia Cabrera on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony, CRANFORD

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time back since the hurricane and the Caribe Hilton looked great. The rooms were fab and the staff were wonderful as always.
Stayed 5 nights in Apr 2024
Response from Eric on 23 Apr 2024
Generic High Scores/no commentsThank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

Michael J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool
Stayed 5 nights in Apr 2024
Response from Wanda on 24 Apr 2024
Dear Michael, Thank you for choosing our property for your visit to Puerto Rico. We are glad you enjoyed your stay and our pool facilities. We hope you can come back soon!

10/10 Excellent

Junou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have come to Puerto Rico many times but never stay hear, I am happy I visited. This place was so nice and very friendly. The valet staff was super friendly. It is very safe as there are many security everywhere. The rooms are clean. I will come again
Stayed 5 nights in Apr 2024
Response from Yesenia Cabrera on 18 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

8/10 Good

Samuel

Liked: Property conditions & facilities
Disliked: Amenities
Parking attendants helpful
Stayed 3 nights in Apr 2024
Response from Yesenia Cabrera on 18 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Dwanique, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yesenia Cabrera on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aury

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time! Hotel is very nice and the Staff and the service were great.
Stayed 3 nights in Apr 2024
Response from Eric on 17 Apr 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments!