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Reviews of Dream's Hotel Puerto Rico

2.5 out of 5
Dream's Hotel Puerto Rico
Ave. Universidad 109, Rio Piedras, San Juan

Reviews

7.6

Good

Rating 10 - Excellent. 281 out of 792 reviews" "
Rating 8 - Good. 235 out of 792 reviews" "
Rating 6 - Okay. 135 out of 792 reviews" "
Rating 4 - Poor. 68 out of 792 reviews" "
Rating 2 - Terrible. 73 out of 792 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta por su tranquilidad y limpieza. Asesible a todas las areas.
Stayed 1 night in May 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Amy

Travelled with family
We enjoyed out stay. There not being an elevator made for some exercise when you are on the 3rd floor. Luckily I am a middle aged women who was able to carry all of my and my 70 year old mothers luggage in trips. I got my workout in! Anyway, property was nice. I liked the area around and it had some food option. Great little breakfast place a couple blocks away, pizzas place and a bar/restaurant two blocks away. The rooms are basic but its clean, we felt safe and we enjoyed our stay. My only suggestion for people who can't do stairs is try to call ahead and get a ground floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

jose

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I had to fix the toilet kept running all night (being a contractor), i knew what to look for. Saw a couple of bugs (werent crazy about that). Finally, parting is limited (very limited)
Stayed 6 nights in Apr 2024
Response from Elena on 24 Apr 2024
Hi Jose, Sorry about the toilet. Thanks you for fix it. We are eco friendly hotel and wasting the water is not good. You visit PR in rainy days and are mosquitos in every where. We try to keep the door of the room close for that reason.The parking in front of us is limited but also we use the one of the church across the street. The our is full then we open the gate of the church.Thanks for your visit

8/10 Good

Jose M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca del área metropolitana
Stayed 1 night in Dec 2023

4/10 Poor

CHRISTOPHER, South Riding

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took 10 minutes for someone to come to the front desk when we arrived. Called twice with no answer. No coffee in room. Some bugs on TV remote. Insufficient soap in shower. Beds are fine.
Stayed 1 night in Apr 2024

10/10 Excellent

Juan N

Stayed 1 night in Mar 2024

10/10 Excellent

Niili, Los Angeles

Travelled with group
The personal was friendly.
Stayed 2 nights in Mar 2024

6/10 Okay

Daniel, Saint-Laurent

Liked: Cleanliness
Disliked: Staff & service
Near University
Stayed 1 night in Mar 2024

4/10 Poor

Keith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Virgen

Travelled with partner
La habitación no era la que me ofrecieron Aire acondicionado dañado, me cambiaron a otra habitación
Stayed 1 night in Mar 2024

6/10 Okay

Donny

Travelled with partner
Liked: Property conditions & facilities
Property seemed well maintained, some cleaning issues, staff presence to welcome arriving guests.
Stayed 3 nights in Feb 2024

6/10 Okay

DIMARYS

Business traveller
Liked: Cleanliness
Disliked: Amenities
Habitación cómoda. Baño remodelado. Se vé bonito pero, las lozas de la bañera resbalan!
Stayed 1 night in Feb 2024
Response from Elena on 3 Mar 2024
Saludos Dimarys:Gracias por su visita y su reserva. Voy a verificar lo del piso me preocupa, no queremos accidentes. Gracias por dejarlo saber.

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors are aluminum and don’t fit properly in the frame so there is about an inch at the bottom of the door open to the outside, susceptible to insects, rats etc. We were woken out of a dead sleep 4 times from how loud other doors slams shut. The bed feels like just springs and we both had back pain in the morning. Do not recommend.
Stayed 1 night in Feb 2024
Response from Elena on 3 Mar 2024
Hi Angela:Thanks for your visit.Our door came with the frame. At the bottom is a space and is true that something can enter. We have in the hallways, first level box with poison for rats, we exterminate the facility every two weeks to prevent roaches and other kind of insects.Thanks we will double check the door.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous and professional staff. Good value , nice stay
Stayed 1 night in Feb 2024
Response from Elena on 3 Mar 2024
Thanks for your visit and for the nice review. We are a budget hotel and we like to help as much as we can.Thanks and we hope to see you again.

10/10 Excellent

Adelaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to book when I’m going to attend a concert in the “Choli” because of the location. It’s cozy and clean which is super important to me. Very much recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Anita

Travelled with family
Disliked: Staff & service
The blankets had dirt foot prints, the room smelled like urine, the toilet was dirty, the shower drain had hair covering it. This was was of the worst horrible experience I have ever had. We left and went back to the airport to spend the night
Stayed 1 night in Feb 2024
Response from Elena on 18 Feb 2024
Hi AnitaWe verify your complaint. The blanket has the mark of your luggage on top.Our rooms are disinfected after each guess and the liquid of the fogger smell strange but room are completely clean. We felt sorry about your experience but we are a hotel outside the touristic area near the university of Puerto Rico. We explain were we are in our page. And also are explain the amenities that we have.Thanks

6/10 Okay

Brenda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
The pesticide in the room was so strong, my nose bled.
Stayed 1 night in Feb 2024
Response from Elena on 1 Mar 2024
Hi Brenda: Sorry about the disinfecting fogger that we use between guests. Because the covid we disinfect rooms between guest. Thanksfornyour visit.

4/10 Poor

Nelson

Liked: Cleanliness, property conditions & facilities
Place was okay. Hardly any parking.
Stayed 6 nights in Feb 2024

2/10 Terrible

Lismary

Stayed 2 nights in Feb 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn't realize there wasn't an elevator. Keep that in mind if you have a lot of heavy luggage. Our room was the third floor and we climbed two flights of stairs. The staff is often not at the desk (they were there 1/3 times we went down. We only stayed for one night). There is a sign that says to call them but we do not have cell service in the USA. We had to get our taxi driver to call them when we went to pick up our luggage and it took them over 10 mins to arrive while we were holding our taxi. When we first arrived, it was late at night, and there was no one at the desk. We were completely stuck. Fortunately they did eventually come but there was no way to reach them if they hadn't been around. They couldn't find our name since their booking notes were handwritten and cursive. Luckily we found our own names upside down and had to point it out a few times. We were only there for one night, but that was a lot of stress for one night and one morning. Some notes about the room: - when you shower, the whole bathroom floor gets soaking wet. - the windows are frosted so you get natural light but no view. - the tap in the bathroom is a push-tap that slowly turns itself off. There is a sink you can use in the lounge area but the hot tap didn't work (nothing came out when turned).
Stayed 1 night in Jan 2024
Response from Elena on 5 Mar 2024
Hi Robin and thanks for your visit.We have our windows frosted because we are a eco friendly hotel and that provide cooler temperatures inside the building, and PR average temperature is 90 degrees farenheit.We do not have hot water in common areas, every customer has a microwave in the room that can be use to boil water.Is our phone number at front desk for assistance. Personnel helps customers with luggage, tvs and more.Took 10 minutes to help you with the luggage because you check out at the same time of other customers and our staff was helping plenty of customers at the same time.Remember we are an small budget hotel and we want to keep rates as cheaper as we can. Sorry for the misunderstanding and we hope to see you in a near future

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Hoyt

Travelled with partner
Liked: Property conditions & facilities
Staff is very friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

MARTA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time there not sure if safe area , it was on a Sunday morning we were there so not a lot of places to eat breakfast . The staff at hotel told us of a place to get breakfast .
Stayed 1 night in Jan 2024

8/10 Good

Ruben J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff. The room was clean. The AC wasn't working at first but they fixed it. Good value to just have a bed to sleep in and explore San Juan. I'll definitely book again.
Stayed 2 nights in Jan 2024

10/10 Excellent

PATRICE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jan 2024

8/10 Good

DIMARYS

Travelled with family
Liked: Cleanliness, staff & service
El personal es muy amable, atento y dispuesto a ayudar al huesped. Excelente equipo de trabajo, dan la milla extra y buscan cómo tener al cliente satisfecho.
Stayed 1 night in Jan 2024

10/10 Excellent

latisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the dream hotel it was clean safe and on the street with a mini market a few bars all in walking distance everything else was 10 15 mins away so not bad at all I really enjoyed my stay and most def stay there again
Stayed 4 nights in Jan 2024

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that staying in this area gave you a feel of what it would be like to live on the island. Only down fall is transportation on the island. Its hard to get to the tourists places with out a rental car.
Stayed 3 nights in Jan 2024

6/10 Okay

John

Stayed 5 nights in Jan 2024

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Check-in took a long time as counter clerk did not seem to know how to check us into the room as we used Expedia and already paid for the room. There were no amenities in the room such as glasses, wash cloths, or hand towels.
Stayed 1 night in Jan 2024

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service
Liked our stay here, as the staff were helpful and polite. The amenities left a bit to be desired, but the a/c worked well. The faucet was an awful timed, push-button thing that made any sink function a nightmare. The shower had a mostly empty soap/shampoo dispenser in which the detergent had been very watered down; so bring your own toiletries.
Stayed 2 nights in Jan 2024

2/10 Terrible

Trisha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap and convenient location, but not worth it
Upon checking in they asked us for credit card and id. I confirmed they knew we had already prepaid on hotels.com and they said they would not be charging us. However upon getting home I found out they DID charge our credit card, so hoping they will resolve this. We booked a couple rooms. One room did not have a working air conditioner. One room reeked of pot. Both rooms had trash on the floor we picked up. One room had used towels laying in a heep on the bathroom floor. There was sand in 2 of the beds. The rooms were definitely not cleaned. So gross. Cats were outside fighting loudly all night. It was a sleepless night. I would never stay there again no matter that it’s cheap and convenient to get to the airport.
Stayed 1 night in Jan 2024

2/10 Terrible

Kerrie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite no
Pluses: - Free condoms for all visitors (if thats your thing) - Conveniently located near airport Minuses: - Air conditioner in one room didn’t work - Rooms smelled like pot - Trash on the floor - Hair on the beds - Sand in the sheets - Ferrel cats fighting outside the room all night long - Twin bunk was very unstable - Walls were paper thin - Dirty towels on the floor in a couple rooms - Double charged for some rooms - Didn’t have room we reserved and then tried upcharging us for the replacement Basically, I was shocked the roaches didn’t yell at the cats to keep it down so they could get some sleep.
Stayed 1 night in Jan 2024

6/10 Okay

Jackie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Amenities
It's within a short walking distance of El Boricua bar for live music in the evenings.
Stayed 4 nights in Dec 2023

10/10 Excellent

Xavier, Towson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Leevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Dec 2023

6/10 Okay

Sade

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I chose Dreams Hotel as I was looking for an affordable hotel room for a night. If you plan to travel with multiple luggages, please be aware that there is no elevator. In the hotel room, I noticed that there were stains on the hotel sheets. The Wi-Fi connection was horrible in the bedroom area, so I had to stay close as possible to the hotel door for stable connection. On the other hand, they did have a security gate that prevents wandering strangers from accessing other hotel rooms. Therefore, safety wasn’t an issue. Besides the fact that the tv didn’t work, they had hot water option in the shower and the a/c worked great. Customer service was ok. However, I wouldn’t book there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Reymundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Maricarmen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marielys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es algo difícil el estacionamiento, pero no hay mucho que hacer ahí por la ubicación. Sin embargo, es excelente ya que está cerca de todo.
Stayed 1 night in Dec 2023

6/10 Okay

Alexandra

Stayed 2 nights in Nov 2023

10/10 Excellent

Giulia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and front desk clerk are amazing and care about their guests. The beds and pillow s were very comfortable good water pressure in shower. There a short staircase to go up but it feels more like a home the a hotel
Stayed 1 night in Nov 2023

4/10 Poor

Albert

Stayed 2 nights in Nov 2023

8/10 Good

Luis A.

Stayed 1 night in Nov 2023