Pool
Check availability

Reviews of Hyatt Place San Juan

3.5 out of 5
Hyatt Place San Juan
Avenida Fernandez Juncos 580, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1005 reviews" "
Rating 8 - Good. 193 out of 1005 reviews" "
Rating 6 - Okay. 80 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, good breakfast, nice pool area, shuttle during day to local places, clean facility, Friendly staff- felt safe.
Stayed 3 nights in Apr 2024

10/10 Excellent

My life

Great customer service Great housekeeping Great breakfast and delicious Nice waitress I definitely recommend this hotel
Stayed 3 nights in Apr 2024

4/10 Poor

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Continental breakfasts were great and Transportation was affordable and reliable
Stayed 5 nights in Mar 2024

6/10 Okay

Julio, Ponce

Travelled with family
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Ernesto R

Liked: Cleanliness, amenities
Excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air-conditioning too strong and unable to turb it down. Ended up catching a cold.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sara, MIAMI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet
Stayed 3 nights in Mar 2024

6/10 Okay

Nicole

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids 14/11 enjoy staying here. The room was clean and comfortable. The girls enjoy the pool the free breakfast and the distance to Distrito T-Mobile. Including the shuttle bus. The employees are friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Johny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. I returned due to great service.
Stayed 7 nights in Apr 2024

8/10 Good

DELISE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel, accessible and convenient, especially with an on-site parking lot.
Stayed 1 night in Apr 2024

2/10 Terrible

Idelmy, Saugus

Disliked: Staff & service
Stayed 3 nights in Apr 2024

4/10 Poor

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked our reservation specifically for the pool playground for the kiddos. What a disappointment to find it closed after check-in. I even said how excited the kids were about it while checking in. If I would have known the feature was closed I would have stayed elsewhere, especially for premium pricing. Dissapointed!
Stayed 1 night in Apr 2024

8/10 Good

Novelete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast needs to really improve. Need seasoning and to be cooked properly. Just seems like it was just artificial of frozen ingredients thrown together. If they can improve in this area this hotel could be at the top.
Stayed 4 nights in Apr 2024

8/10 Good

Asia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is I wish there was a microwave in the room but other than that I would definitely stay here again
Stayed 3 nights in Apr 2024

10/10 Excellent

Joann

Stayed 3 nights in Apr 2024

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the hotel and location.
Stayed 1 night in Apr 2024

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. The pool area was fun. Not to much seats on the pool area, but overall good time. Good breakfast too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rocio T

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, very clean and location was nice. Walking distance to a very nice mall with restaurants.
Stayed 4 nights in Sep 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Sue

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yolanda, Mayaguez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Near everything, Old San Juan, Condado, Distrito T-Mobile and Convention Center.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carlos, Aguada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

6/10 Okay

SANDRA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

yinghao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goof
Stayed 4 nights in Mar 2024

10/10 Excellent

Bruce, Cape Coral

Stayed 1 night in Mar 2024

6/10 Okay

Daisy, Palm Bay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn’t the greatest for the amount paid for the room (breakfast included) the bathroom had plumbing issues, towels not the greatest in quality for a Hyatt Hotel. Location is great (5 stars) Staff super friendly and knowledgeable with service and suggestion on things to do in the area .
Stayed 2 nights in Mar 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, ubicación perfecta!! excelente servicio de el personal
Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

paul

Liked: Cleanliness, property conditions & facilities
We were disappointed that our volleyball team wasn’t able to stand in a circle instead of volleyball, back-and-forth to each other in a swimming pool. These are good kids who are very cognizant of children younger than they are. And all they wanted to do at the end of the tournament day was passed the ball to each other in the water. it was pretty disappointing
Stayed 1 night in Mar 2024

10/10 Excellent

Sherieka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jongyoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable rooms, nice pool and friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is very high for local tourist
Stayed 2 nights in Mar 2024

10/10 Excellent

Marilyn, kissimmee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here
Stayed 3 nights in Feb 2024

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was going on a cruise it was a 5 min Taxi ride to the pier also the bar made the BEST drinks and place was gery very clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice

10/10 Excellent

Kristie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff is very friendly and accommodating.
Stayed 1 night in Feb 2024

8/10 Good

NADIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and the properly was clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ananta, Sioux Falls

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024

8/10 Good

Tarek F

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel charged me $20/day for parking. This is inappropriate because this property is not located in the downtown area, Had I known there is a separate fee for parking, I would have looked for other options. I believe this is a trick the hotels are playing to milk customers. Expedia should alert it's members that there will be an addtional fee for parking.
Stayed 3 nights in Feb 2024

10/10 Excellent

saurabh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 4 nights in Feb 2024

10/10 Excellent

Hilda

Stayed 1 night in Feb 2024

10/10 Excellent

Lourdes

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in the metropolitan area. Easy access to major roads.
Stayed 2 nights in Feb 2024

8/10 Good

S.

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Francisco and Stephanie went above and beyond their job description. They made my stay so much more personable and for that I am thankful.
Stayed 1 night in Feb 2024