San Juan Shopping Center

Most of the resort was wonderful. Every staff member was friendly and helpful, the property is beautiful, well maintained, and easy to navigate. The pools and lazy river were extraordinary and there seemed to be a bar everywhere you turn so no shortage of drinks! The only problem is the food, the best restaurant was the Japanese steak house it was the best meal we had there but probably the worst Hibachi I’ve had…there were multiple places to get French fries and thankfully so because that was really the only good food…the question have you found good food? Was asked to us by multiple people and it seemed to be the consensus that the fries were good…they do have a coffee shop with good coffee and decent pastries but overall if you’re a foodie this isn’t the place for you. It was a wonderful getaway and I don’t regret going but I don’t think I’ll go back…if good food isn’t important for your trip then this is the place for you, I have zero complaints about anything other than the food quality!

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

The whole experience was magical! The rooms, the people and their hospitality was unimaginable. We will definitely be going back there! A special mention of Ryan and Abby who do exceptional work in making each and every guest feel more than welcomed and acoomade all their requests.