Holiday Homes in San Lorenzo

"Overall a pleasant stay, with a few misses in service/hospitality. First day, we stopped at the bar ordered a margarita with Cointreau, we were charged $12 for the Margarita + $12 for the Cointreau up charge = $24…typically there would be a $3 to $4 up charge for this less than 1oz ingredient. On a separate occasion we had dinner at Alba, sat outside by the pool, there were 4 employees (1 bartender, 3 servers), 4 tables sitting outside, no tables inside and still waited 30 plus minutes to get drinks and close to 45min to get food. During one of our “let’s relax by the pool” moments, around 10:30am, the maintenance crew decided to power wash the floor surrounding the pool area, most hotels would typically do this between 7 and 9am to not be a nuisance to people and families trying to enjoy the pool and sunshine. The property is centrally located to the beach and easy access around the island. The access to Vivo Beach is a great amenity. Hotel has a modern feel and room turndown service very kid friendly. Few misses on hospitality, that said, we stayed at The Royal Sonesta last year and would choose Hyatt Centric over the Royal Sonesta on our next visit. Cheers "

"I’m sure at one point this was a beautiful, beautiful property but because of hurricane you can see the deterioration of the property. There are areas where there’s just broken off cracked stucco and the second elevator of only two elevators up to the rooms was broken the entire time we were there, and the lobby is beautiful, but it was a ghost town therefore, some of the bars and restaurants were not open for business because there was no business. "

"Facility was clean , friendly staff. Multiple elevators was a plus. "

"More of an average experience than a true “resort”. Every pool lounge chair was taken by 9am every day, which is pretty ridiculous. No enforcement of “no saving seats.” Couldn’t use the hot tub as it was constantly full of children (should be adults only). Beach was nice although I noticed they refused to set up chairs for people after 3/4 because “the beach closed at 6p” which also seems a little ridiculous. The lunch food was mediocre; dinner at the Ocean restaurant was one is rhe worst meals of my life and incredibly overpriced. Drinks there were so bad that I sent mine back and ordered a wine. I stayed here many years ago and enjoyed it but probably won’t be back again now. Also - double check your bill; they didn’t include a credit I was owed initially and as others have pointed out, they are not very transparent about resort fees (although I read about them beforehand). "

"Good area close to the water & restaurants room was good & clean check in was quick & easy & it’s not far from cruise port we will stay there again😊"

"Breakfast menu was really good; huge variety"

"I love our stay. Very safe place "

"Staff was amazing, Israel front desk super helpful and amazing. Girl who work at game room restaurant then morning at the cafe she was always going above and beyond Joselyn maybe her name. Staff was great. Place need some upgrades for sure. Also Ricardo from the restaurant with the games was amazing. "

"Yes"