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"Even when both elevators were working my first three days here, ghere was always a long wait for then to descend 18 floors. My fourth snd last day, one of the elevators broke, and you can only imagine what a nightmare it was. The walls are so thin that I could hear the people in the next room at 11:00 pm, so I changed my room. and in the process, cut my tight thumb and needed medical attention. I cannot recommend this hotel."

"Daily maid service was great. The breakfast buffet had a variety of foods and fruit. "

"it was an amazing property to stay in. very close to the local bars/restaurants, as well as shopping malls. 10/10."

"The breakfast setup was nice and offered tastes of Latin America and Europe. The view of El Laguito from my room was also nice."

"Me encantó el servicio del personal, su atención, la comida del desayuno tipo buffet 8/10, la playa del hotel algo sucia como con sargazo, lo demás 10/10"

"The stuff is very friendly and helpful. I had a beautiful stay with my fiance. The breakfast buffet was lovely. I would highly recommend this hotel to anyone who asks "

"Beautiful Hotel, with great service. Nice place to relax and forget about everything. "

"yes very fresh and delicious "

"My stay was an absolute nightmare, and Expedia labeling this property as a VIP hotel seriously damages the credibility of the program. I was placed in a room facing a large dusty outdoor AC unit, the shower worked sporadically, and the refrigerator only stayed on when the room key was inserted — something never explained at check-in. Saturday night was also extremely loud, making it difficult to sleep. I reported these issues multiple times, including through an Expedia representative. Although the hotel agreed to change my room, they continued stalling without resolving anything. What shocked me most was receiving a WhatsApp message from the hotel claiming they didn’t know about these issues and implying it was my fault for not communicating them, despite me repeatedly raising these concerns. After the lack of resolution and poor customer service, I ultimately decided to leave the hotel early."