San Rafael del Yuma Hotel Guide - All Inclusive Hotels in San Rafael del Yuma, La Altagracia

"It was amazing and had all you can imagine! And diving! "

"Very much enjoyed our 6 day stay at Dreams La Romano. The only complaint I had wasn't with the resort but transportation from the resort to Punta Cana airport. We had made reservations with Talixo through Expedia to get from the airport to the resort and back. The initial drive from the airport to the resort was good. However when we were waiting for the ride back to the airport from the resort our driver never showed up We had to get a cab to take us to the airport which cost us an extra $100 since we prepaid Expedia for this service when we reserved the transportation. I would not recommend Talixo for transportation needs."

"Excellent"

"We ordered a room with 2 queen beds. When we arrived, me and my daughter we received key and being told we got beautiful vip specious room. We got to the room to find out there was a one king bed. When person who accompanied us was told thattwasn't what we ordered he contacted front desc and being told the hotel is packed and no other room is available. They tried to put additional temporary bed to accomodate us. It took 2 hours of stres being looked at like I was crazy refusing room which they assigned it to us, to finally be told they have a room with 2 queen beds. Shouldn't I receive what I ordered and was available at the time of purchase without any stress, I think I should receive what I paid for ."

"Amazing!!!!!"

"From the very first day, the bathroom was flooding every night. The water was dripping from the ceiling, and not just slightly—it was a significant and constant leak. We reported this issue multiple times, both by phone and in person at reception, but unfortunately no action was taken. What is most concerning is that only on the last day, at check-out time, someone was sent to inspect the issue, which turned out to be caused by the air conditioning. The amount of water was excessive and posed a serious safety hazard, especially for children. In fact, my son slipped due to this situation, which is completely unacceptable. Additionally, the air conditioning was making loud banging noises every 10 to 15 minutes. During the first nights it was quite alarming and made it difficult to rest. Regarding cleanliness, it was also below standard. The bed sheets were not changed, and when we returned to the room, there was still sand in the bed from the morning, indicating that cleaning was not done properly. The bathroom was also not properly cleaned. This experience gave us the impression that, because we booked through an external platform such as Hotels.com, we did not receive the same level of attention, which is very disappointing. While other aspects of the stay were acceptable, the condition of the room made our overall experience very negative. We expect this matter to be taken seriously and would appreciate a response..."