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Reviews of Casual del JAZZ San Sebastian

2 out of 5
Casual del JAZZ San Sebastian
Paseo del Urumea, 15 , San Sebastián, Gipuzkoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 61 out of 131 reviews" "
Rating 8 - Good. 54 out of 131 reviews" "
Rating 6 - Okay. 11 out of 131 reviews" "
Rating 4 - Poor. 3 out of 131 reviews" "
Rating 2 - Terrible. 2 out of 131 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the breakfast that is complementary. Staff is very friendly and room was nicely decorated. Would stay again for sure.
Stayed 3 nights in Sep 2023
Response from Casual del Jazz - Recepción on 13 Oct 2023
Thnak you Michael for your words! We hope to see you here again! Best regards!

10/10 Excellent

Luis G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Recepción on 20 Sept 2023
Thank you for your review!We hope to see you againHave a good day

6/10 Okay

kenji

Disliked: Cleanliness, property conditions & facilities
The rate of the hotel was too expensive to single person. There were no single room and single bed when I reserved for my stay around that area by Expedia. Therefore, I had to pay the fee of double single bed for my stay.
Stayed 6 nights in Jul 2023

8/10 Good

Craig, Chippenham

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is basic but clean and in a walkable location to central San Sebastián. It has a good breakfast and all of the staff I dealt with were helpful and friendly.
Stayed 3 nights in Jun 2023
Response from Casual del Jazz - Recepción on 12 Jun 2023
Thank you very much for your evaluation! We wait for you here whenever you want!

10/10 Excellent

Adrian

Stayed 1 night in Feb 2023
Response from Casual del Jazz - Recepción on 8 Feb 2023
¡Muchas gracias por tu reseña, Adrian! Nos alegra que hayas tenido una agradable estancia con nosotros, y esperamos verte de nuevo muy pronto. Un cordial saludo,

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Convenient location near main rail/bus station and the centre of town. Room has all the amenities you'd expect a good breakfast offering. Good value for money.
Stayed 7 nights in Nov 2022
Response from Casual del Jazz - Reception on 18 Nov 2022
Dear Kathryn,We thank you very much for sharing your opinion and experience!We are specially glad that you enjoyed your stay and all seemed at your convenience.Always welcome, we hope to receive you again!

10/10 Excellent

Dwight, Gulfport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

melfyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location of hotel
Stayed 3 nights in Oct 2022
Response from Recepcion on 25 Oct 2022
Thanks Melfyn! We hope to see you soon :)

8/10 Good

Hernan

Travelled with group
Nice hotel great breakfast
Stayed 3 nights in Sep 2022
Response from Casual del Jazz - Recepción on 25 Sept 2022
Thank you so much for your comment, Hernan! We are really happy that you enjoyed the hotel and the services, we hope to see you again very soon! Best regards,

10/10 Excellent

Sivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Casual Hoteles - Reception on 22 Sept 2022
Thank you so much for your review, Sivan! We are happy that you stayed with us, and we hope to see you again very soon! Best regards,

10/10 Excellent

Ms A M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
A great budget hotel. Good location if you're arriving by bus, very friendly staff. Quiet room, comfortable bed and good air con. Breakfast was plentiful.
Stayed 2 nights in Sep 2022
Response from Nafer on 16 Sept 2022
Hello!We are glad that you liked your experience with us, we hope to see you again at one of the Casual hotels.Best regards,Nafer

8/10 Good

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean hotel, small rooms but not a problem
Stayed 1 night in Aug 2022
Response from Recepcion on 1 Sept 2022
Hello AlfredThank you very much for your comentRecepcion deskCasual del Jazz

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Casual Hoteles - Recepción on 29 Jul 2022
Thanks for the review, John!! We hope to see you again very soon, best regards.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible staff and very clean!
The staff was extremely friendly our entire stay! One of the ladies called the airline and delivery service about our lost luggage and helped us research when it would be delivered! It was so incredibly kind and eased a lot of stress. The room was clean, breakfast was delicious. We would highly recommend this hotel to anyone visiting San Sebastián.
Stayed 9 nights in Jun 2022
Response from Casual Hoteles - Recepción on 14 Jul 2022
Thank you so much for your comment, Todd!! We are really glad that you had an amazing time with us and we hope to see you again very soon!! Best regards,

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Recepcion on 12 Jun 2022
¡Muchas gracias por su reseña, Patricia! Esperamos verle pronto de nuevo en Casual Hoteles, un cordial saludo.

8/10 Good

Malcolm

Travelled with family
Liked: Staff & service, room comfort
overall good
good butt the door to the bathroom i as lock in for 10 mins so we had to leave the door open shower tray cricked not seal around the bath room
Stayed 3 nights in May 2022
Response from Recepcion on 12 Jun 2022
Thanks for your comment Malcolm, we are very sorry that you experienced that and we will take care of it as soon as possible. Hope to see you again soon, best regards.

6/10 Okay

Gunnar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is all you need in terms of a place to stay for a couple. By saying that it is barebones with queen beds and a knowledgeable and helpful staff. The decor of the hotel is not great but not annoying. For anyone who does not want to walk 25 minutes to the beach this is not their hotel. There are obviously other options than walking but you would need to find those.
Stayed 1 night in May 2022
Response from Recepcion on 12 Jun 2022
Thanks for your comment, Gunnar. We hope to see you again soon and have a nice day! Best regards.

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly - great location!
Great location - everything within an east walking distance. Our dog was made very welcome - comfy dog bed waiting her arrival & 2 dog bowls! Room clean & fresh, comfortable beds. (Didn’t have water or tea/coffee making facilities) there was a fridge - so we were able to buy water/juice at shop. We ordered food from the menu advertised in the room - although we booked it for 7.45 it was just after 10 when it arrived. The food was nice though!! The bathroom during the evening had a smell coming up from drain but it did fussiest after a while. On the whole we enjoyed our stay! Hotel us quirky & staff friendly and helpful!
Stayed 1 night in Apr 2022
Response from Ismael - Casual del Jazz on 1 May 2022
Thank you so much for your coment, Jackie!! We will take notes of the suggestions that you have, and we are really happy that you had a great time here! We hope to see you soon!! Best resgards.

10/10 Excellent

Glenn

Liked: Staff & service, amenities, property conditions & facilities
Great location by the river. The city is very walkable and I was able to reach everything on foot. The room was clean and comfortable.
Stayed 1 night in Nov 2021
Response from Igor on 30 Nov 2021
Thank you Glenn, it's been a pleasure to host you!

8/10 Good

Sebastian

Liked: Staff & service, property conditions & facilities, room comfort
The room was not well cleaned. We mentioned it to the receptionist and she apologised. Looks like the cleaner was busy that day.
Stayed 1 night in Oct 2021
Response from Nora Receptionist on 30 Oct 2021
We thank you very much your constructive comment which is very helpfull. We´ll do our best about it. Always welcomed and best regards!

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little hotel
This hotel is very clean and looks very new. The staff were friendly and helpful, but I think the hotel could use better management. For example, a new clerk (his first day) on arrival was unsure how to get us a parking in the garage, or on another day they were out of cups that go in the rooms. It's too bad because it's a really cute hotel and the breakfast was good. And all the employees were extremely nice. The hotel is about a 20 minute walk to the Concha and the Old Town. We are walkers and enjoyed the stroll the hotel, but if you have issues with mobility, you may want to get something closer to the beach.
Stayed 2 nights in Aug 2021
Response from Recepción on 21 Sept 2021
Thank you so much Francois. We care a lot about you experiencie and your opinion, to improve every day. The comfort of our clients is a priority. Thank you again and we hope to have you back at the hotel very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Easily recommended. Only real issues were that wifi was very, very weak on my first night there and because of the unusual structure of the building I had to get the elevator to 2nd floor then go to another elevator and go down to 1st floor. Great location too
Stayed 3 nights in Jan 2020

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Recepcion on 3 Feb 2022
Gracias por tu puntuación!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is cool and fun. Room was clean and spacious. Staff was nice and helpful. It's an easy 25-minute walk to the old city, following the river. Very pleased with my stay.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
all the staff was nice and helpfull, the place was clean, but the room was really small, about 10 m this was not a room for 3 people. we have larger bathrooms at home. breakfast ok, parking 15 euro a day.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly, rooms so clean and well equipped, a lovely hotel!!!
Stayed 3 nights in Aug 2019
Response from Igor on 28 Aug 2019
Dear guest, Thank you for your nice words, we hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a name change between when we booked and when we arrived so I was looking for a different name and because this hotel is on a corner of a fast paced artery to a highway we panicked when we missed it and actually drove into the neighbouring police station trying to Figure out how to turn around. That being said it was a good stay. The rooms were a little tight and the bathroom is not a full on bath. They were fantastic for travelling with children so that made up for it. They had a baby pack they gave you for free: a cot, a stroller and a baby bath as well as a infant wrap. We hadn’t travelled with a stroller and this was life changing to find out they had one there. The location was excellent- 20 minutes to old town and close to anything we’d need! The breakfast in the cafe downstairs was above and beyond with a hot food counter. It was a really cool meeting and hang out space downstairs and parking was easily found onsite. We had a good stay!!
Stayed 1 night in Jul 2019
Response from Front desk on 23 Aug 2019
Thank you very much for your review. We apologize for the Issues you foud at the beginig. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and value for money
went to watch the running of the bulls. the location requires abit of walking to the old town. But it was clean and value for money.
Stayed 1 night in Jul 2019
Response from Igor on 3 Aug 2019
Thank you for your review, is very helpful for us!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
APPALLING HOTEL. DO NOT STAY HERE. When I could not check in due to a lack of ID, they refused to refund my booking, leaving me without anywhere to stay and with no money. UNSCRUPULOUS AND IMMORAL. AVOID. AVOID. AVOID.
Stayed 1 night in Jul 2019
Response from Management on 26 Jul 2019
Dear Patrick, Thank you for your review and sorry for the experience, but I beg to differ. It is mandatory in Spain to register with a valid ID for every single guest staying in a hotel. We offered you the option of cancelling your reservation at no cost at all, but considering the booking was made throught Expedia, the cancellation had to be done by you throught the same system, we are not allowed to cancel a non refundable booking, due to guest rights. We called expedia on your behalf in front of you and the agent informed us again, the request had to come directly from you. You were informed of the option of cancelling by contacting expedia, but left the premises and never came back. We had to mantain your reservation as per our contract with expedia, and so we did, in hopes that you would show up again to enjoy the stay at our hotel. We are apalled to see you finally were not able to stay with us and have a true and rightful experience with us. We hope to see you again really soon,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff that we happy to see us every time we walked in or asked a question, super clean awesome breakfast and every thing you need ,out of the hustle of the old town but only a short 10 min walk away, will definaltey stay there again ,great value for the cost
Stayed 3 nights in Jul 2019
Response from Igor on 8 Jul 2019
Thank you for your beautiful words! Your opinion is very important for us. Best regards!

10/10 Excellent

Juan Antonio

Liked: Cleanliness, staff & service
BuenA ubicación
Stayed 2 nights in Feb 2024
Response from Casual del Jazz - Recepción on 25 Feb 2024
Hola Juan Antonio,Muchas gracias por tu comentario y tu puntuación, estamos encantados que hayas disfrutado de tu estancia en nuestro hotel.Saludos Cordiales,Recepción.

10/10 Excellent

Carme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Casual del Jazz - Recepción on 27 Jan 2024
¡Muchas gracias!

10/10 Excellent

christophe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nous avons passé un excellent séjours de 2 nuits pour Noël en famille ( 8 personnes). Nous avons beaucoup apprécié l’accueil et le service. Les chambres sont très propres , la literie confortable et le petit déjeuner varié et copieux.
Stayed 2 nights in Dec 2023
Response from Recepción Casual del Jazz on 26 Dec 2023
Merci beaucoup pour votre commentaire, ce fut un plaisir de vous recevoir et que vous passerez ces dates importantes en séjournant dans notre hôtel, merci de nous faire confiance et à bientôt !

10/10 Excellent

Bernat

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Casual del Jazz - Recepción on 27 Jan 2024
¡Muchas gracias!

10/10 Excellent

Tatsuo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適にお過ごしました。
Stayed 3 nights in Nov 2023

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximité centre ville Le bruit des trains et des voitures sur l’avenue, Mauvaise insonorisation
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Casual del Jazz - Recepción on 22 Nov 2023
Gracias Thomas por tu tan buena puntuación! Nos encanta saber que has estado bien en nuestra casa! Te esperamos de nuevo cuando quieras!!

10/10 Excellent

Aitor

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Casual del Jazz - Recepción on 19 Nov 2023
Gracias Aitor por tu tan buena puntuación!

10/10 Excellent

Bernat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Recepción Casual del Jazz on 19 Nov 2023
Gracias Bernat por tu tiempo y tu tan buena valoración! Trabajamos mucho y muy duro para que nuestros huéspedes se sientan como en casa!

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Casual del Jazz - Recepción on 3 Nov 2023
Gracias Silvana por tu tan buena valoración! Te esperamos de nuevo cuando quieras!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Casual del Jazz - Recepción on 16 Oct 2023
Gracisa por tu tan excelente valoración! Nos encanta saber que habéis estado tan bien! Os esperamos pronto!

10/10 Excellent

Mariangeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Nos ha gustado mucho, sobre todo la amabilidad de una de las chicas, no sé su nombre pero es pelirroja con pelo largo, gracias a ella nos quedamos 1 día más, y con buen sabor de boca
Stayed 2 nights in Oct 2023
Response from Casual del Jazz - Recepción on 13 Oct 2023
Gracias Maria Ángeles por tu tiempo y tu valoración! Estamos encantados de que os quedarais un día más! Os esperamos de nuevo cuando queráis!

8/10 Good

Nuria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el personal ha sido muy atento en todo momento y la ubicación es una zona tranquila bien comunicada. Eskerrik asko!
Response from Casual del Jazz - Recepción on 3 Oct 2023
Hola Nuria, muchas gracias por tu reseña, nos alegra saber que disfrutaste la estancia en el hotel y estaremos encantados de recibirte de nuevo, eskerrik asko zuri!

2/10 Terrible

Andreas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels I have stayed at
We paid a ridiculously high price for this hotel room and it was probably one of the worst we have stayed in. - The hotel room was dirty when we arrived with leftover food on the nightstand, bugs in the bathroom and garbage next to the bed. - The room smelt like mould and urine after the exaggerated use of detergent had settled. Yes, it actually smelled like old urine next to the nightstand. - Both nights we were woken up by noise from a dog, the housekeeping and people in the hallway early in the morning. - All products in the breakfast buffet that are supposed to be stored cold, were stored at room temperature. - There was so much noise from the employee at the breakfast that we could barely hear ourselves think. - Although we asked for a quiet room, we got a noisy room right next to the road. Consequently, we could not sleep with the window open and the air quality was really bad. - The bathroom was rusty, smelled really bad and the shower leaked water after just a short shower. - The mini fridge suddenly stopped working in the middle of the night, so the food we had stored there actually got broken. Avoid for all costs.
Stayed 2 nights in Aug 2023

6/10 Okay

Ingrid

Liked: Room comfort
Gennemsnitligt med pil ned. Ok seng
Stayed 1 night in Aug 2023
Response from Casual del Jazz - Recepción on 3 Oct 2023
Thank you for your review! We would appreciate if you could give us more information about what can we improve in the hotel, if you have any suggestion do not hesitate contacting us, thank you again!

6/10 Okay

Meritxell

Travelled with family and small children
Disliked: Property conditions & facilities
No
Stayed 2 nights in Aug 2023
Response from Casual del Jazz - Recepción on 24 Sept 2023
Thank you Meritxell!

8/10 Good

cristina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura non è vicinissima al centro ma nel complesso accessibile, ben tenuta e pulita
Stayed 3 nights in Jul 2023
Response from Recepción Casual del Jazz on 8 Aug 2023
Buon pomeriggioGrazie mille per i tuoi gentili commentiTi auguro il meglioCasual del Jazz

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a quiet area. Close to the bus and train stations and only a 20min walk to the most popular places in the city. Very comfortable bed and brand new rooms.
Stayed 2 nights in Jun 2023
Response from Casual del Jazz - Reception on 3 Jul 2023
Thank you Paula for your words!! We will be waiting for you for a next time!