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Reviews of Hotel Arrizul Beach

1 out of 5
Hotel Arrizul Beach
C/ Peña Y Goñi, 1, San Sebastián, Gipuzkoa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 39 out of 57 reviews" "
Rating 8 - Good. 11 out of 57 reviews" "
Rating 6 - Okay. 7 out of 57 reviews" "
Rating 4 - Poor. 0 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was moved to different hotel which was fine but no view outside window, bed was hard and there was a ground level coffee station but only available after 12 which was pointless . I wanted coffee without leaving hotel in morning . There was no kettle or coffee in room . There was a breakfast option where I could get coffee but that was 17Euro. Also toiletries in room where locked down I couldn’t easily use them . Shower was great and there were English channels on tv and they did store luggage when I left. Was very quite no noise from outside or in hotel.
Stayed 2 nights in Nov 2023

6/10 Okay

Susan

Travelled with family
Stayed 3 nights in Aug 2023

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Our 4-night experience went very smooth. All the staff were excellent. Alejo was quite helpful and went above and beyond with our needs.
Stayed 4 nights in Aug 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in a quiet area yet easy walking to the Old Town and other areas.... I'd def stay there again! A toilet brush and nicer pillows - the only minor criticisms!
Stayed 3 nights in Aug 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Jorge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in an excellent location.
This hotel is amazing. Very modern yet with an excellent location. Just steps away from the beach and excellent dining options everywhere. Old town is a short walk away. Very comfortable rooms and wonderful bathrooms. Service was a bit strange since there was rarely front desk service but phone number provided was helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed two nights at this hotel. Our room was a good size, very comfortable and quiet at night. The location was perfect for dining, shopping and enjoying our walks along the promenade. We would definitely recommend this hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Francisco

Stayed 2 nights in May 2023

8/10 Good

Peter

Stayed 3 nights in Apr 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Friendly staff. I was upgraded and moved to another hotel location.
Stayed 1 night in Apr 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. The customer service is the best. The one negative is that the room was small for my wife and I.
Stayed 3 nights in Oct 2022

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near nice restaurants and the old town. Near the surfing beach but not so handy for the swimming beach.
Stayed 6 nights in May 2022

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills with a simple room which seemed to be centrally located. I liked the coffee / cafe station. I didn't need anything more than that. Excellent (and affordable) stay for anyone hiking the Camino.
Stayed 3 nights in Apr 2022

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The location was good and the room was clean. They advertised front desk staffing from 8AM till midnight but there was rarely anyone there. They advertised bottled water in the room but was not replenished after the first day. Coffee and pasties offered for breakfast but pastries were cheap packaged ones instead of fresh.
Stayed 3 nights in Apr 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you love the beach stay here
I loved it! Location is a 10 min walk to Old Town but only a 2 min walk to the beach!!! My room was very clean. Receptionist spoke English and answered all my questions! I’d stay here again! Area is very safe as well.
Stayed 1 night in Sep 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything looked brand new, the hotel and room was extremely clean, and the location was excellent.
Stayed 1 night in Nov 2019
Response from Danel - Front Desk Manager on 20 Nov 2019
Thank you for your comments . The Hotel Arrizul Beach is brand new opened September 2019 in the City Center , in the non touristic scene and just 3 minutes walk from old twon. Hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - great location just minutes walk fro
I had booked the Arrizul Beach property only to arrive and find that it was closed for renovations. I hadn't seen the email with the updated information. I called the hotel and was told I was upgraded to a room at the nearby Arrizul Congress. It was a bit confusing to get there, so Mariana said "stay there, I'll come to you." In 2 minutes she was there, walked us to the hotel, gave us an upgrade for the inconvenience and helped us get parking. We were greeted with a glass of Cava when we arrived, and there was another small bottle in the mini bar with soft drinks and water, all of which were complementary. Rather than nickel and diming you like most places, this place treated you like a valued customer. The rooms were amazing. The suites were modern, comfortable and made us want to stay another night. Well worth the money. It was literally a 2 minute walk to the beach or the river (beautiful) and an 8 minute walk to the Pintxo stroll in old town. Special thanks to Mariana Rodríguez for her customer service. I would highly recommend it!
Stayed 1 night in Sep 2019

10/10 Excellent

Florence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Frédéric

Liked: Cleanliness
Disliked: Staff & service
Stayed 8 nights in Dec 2023

8/10 Good

Iván

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Habitacion extremadamente pequeña, sin espacio para abrir y guardar maletas Frigobar no enfriaba
Stayed 2 nights in Aug 2023

10/10 Excellent

jose francisco

Stayed 2 nights in Aug 2023

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 50 meters away from Kursaal building and the beach. Perfect location with new and modern rooms.
Stayed 2 nights in Jul 2023

6/10 Okay

José Carlos

Liked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Inge

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

gianluca

Travelled with group
Disliked: Staff & service
Disavventura
Il giorno prima mi mandano un email che mi cambiavano hotel anche se mi hanno mandato nel loro 4 stelle per modo di dire, avevo prenotato una suite e mi mettono secondo loro in una suite al pian terreno che aprendo finestra c'era un olezzo incredibile. Naturalmente non ho accettato e fopo sforzi mi danno una stanza con balcone ma il terzo letto era un divano letto con materasso max 7cm ecc....
Stayed 1 night in Mar 2023

10/10 Excellent

cyril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Erkuden

Stayed 1 night in Feb 2023

10/10 Excellent

Mari Cruz

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel accueil !!!
Très bien situé !!! Les filles ont adoré leur chambre en mezzanine, elles voulaient rester à l’hôtel !
Stayed 1 night in Oct 2022

10/10 Excellent

Fernando

Stayed 1 night in Oct 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy practico y bien ubicado. Perfecto para San Sebastian
Stayed 2 nights in Sep 2022

8/10 Good

Mercedes

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

10/10 Excellent

Lisa Gaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round
Good location opposite the Kursaal centre, near the Zurriola Beach & old quarter.
Stayed 3 nights in Sep 2022

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ligger dejligt centralt for alt. Pænt og rent alle vegne Ingen morgenmad, med det er ikke noget problem, da du finder mange steder hvor du kan få morgen mad. Blandt andet Loaf.
Stayed 3 nights in Aug 2022

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super rent,sødt personale,men hotellet er umuligt at komme i kontakt med inden opholdet.
Stayed 7 nights in Jul 2022

10/10 Excellent

Ma Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

JON

Stayed 1 night in Apr 2022

10/10 Excellent

Alberto

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cumple con lo ofrecido. Bien-muy bien
El hotel brinda lo ofrecido. Me dieron un upgrade, está bien ubicado y es cómodo, me hubiese gustado hacer el check in antes pero fueron muy estrictos que hasta las 15:00 como dice su política… la relación precio/calidad es buena y regresaría. El desayuno me pareció muy caro por lo que comí cerca a una cuadra de distancia muy bien y más barato.
Stayed 2 nights in Jan 2022

10/10 Excellent

Arne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mejorar el colchon del sofa cama
Stayed 5 nights in Dec 2021

10/10 Excellent

ROLAND

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pas de présence humaine dans l’établissement c’est le seul inconvénient tout le reste est parfait
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hôtel est idéalement situé près du Kusaal et de la plage pour le surf. Le personnel est attentif et sympathique. Le quartier est animé et tout de même résidentiel ce qui fait un mélange agréable. Il suffit de passer le pont pour se retrouver dans la vielle ville qui foisonne de bars à tapas. idéal quand on cherche un peu de calme après une soirée ou une journée animée. Dommage que le parking soit un peu cher.
Stayed 3 nights in Sep 2021

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Souad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dommage le peakinh été a l'extérieur mais sinon prix es raisonnable
Stayed 1 night in Aug 2021

10/10 Excellent

Diego Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia muy agradable
El lugar es muy bonito,agradable y comodo lo unico que me parecio regular fue el internet.
Stayed 1 night in Jul 2021