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Reviews of Residencia Manuel Agud Querol

2 out of 5
Residencia Manuel Agud Querol
Paseo de Berio, 9, Donostia, San Sebastián, Gipuzkoa

Reviews

6.6
Rating 10 - Excellent. 22 out of 119 reviews" "
Rating 8 - Good. 35 out of 119 reviews" "
Rating 6 - Okay. 26 out of 119 reviews" "
Rating 4 - Poor. 26 out of 119 reviews" "
Rating 2 - Terrible. 10 out of 119 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Ali

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel price student dorm stay!
This place is a student dorm being rented in summer time when universities are closed. Very basic and dirty rooms without any services, parking is free but you will end up park on the street and pay by meter which is absolute headache. I do not recommend this place!!
Stayed 1 night in Aug 2023

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a student residence during term and so, let's be clear, the room is basic. Nevertheless, it was clean and well appointed. The bed was comfortable and the room also had a galley kitchen (good if you like the option of being able to cater for yourself for some meals). If the room had a drawback, it was that space was tight (e.g. to eat breakfast we had to put up a table that we then collapsed). The people at reception were friendly and helpful. It met our needs and we would consider staying here again if in San Sebastian.
Stayed 3 nights in Aug 2022

10/10 Excellent

Rafal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, pleasant place to stay with family.15 min to the Beach, 5 min to public transport.
Stayed 9 nights in Jul 2022
Response from Guest Relations on 9 Aug 2022
Thanks so much for your review. See you soon back.

10/10 Excellent

Pornjai

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Guest Relations on 9 Aug 2022
Thanks for rating us.

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No air conditioning - avoid during summer as it gets too hot to sleep
Stayed 3 nights in Aug 2020
Response from Guest Relations on 18 Aug 2020
Dear guest, thanks for sharing your point of view, we´ re sorry to hear that high temperatures you couldn´ t rest as you deserved. Be sure your commentaries will be transfered to our Managing department in order to take measures.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dormitory Living in Beautiful San Sebastian
First I must preface this review by saying that I booked this accommodation very last minute, and that the San Sebastian area is notoriously expensive and busy during summer weekends. To find a room for 2 people for around 100 Euro days prior to arriving, the room was excellent. It is basically a student dormitory that is open to anyone. I assume there are more students during the school year, however there seemed to be a wide mix of young and old people, all respectable and polite, looking to enjoy San Sebastian on a slight discount. Pay close attention to the type of room you book, as there are shared dorms, shared bathrooms, or private rooms. It has a bit of a bohemian atmosphere that one finds more often in a hostel than a dorm, however the building itself and facilities were top notch. I had a private room with an ensuite that was perfectly adequate to move around and enjoy the city. The location is a bit far from the main attractions, however it's still walkable and taxis around the city are pleasantly inexpensive. If I return to Donosita (which I likely will as this was my 3rd visit) and am looking to save a bit of money, I would definitely stay here again.
Stayed 1 night in Jul 2018
Response from RESA team on 22 Nov 2018
Dear guest, thanks a million for your nice review, we are glad that you´ve had a nice stay with us. At Resa Donostia we offer studios all en-suite, common areas and WIFI are available for free. Location is about 20 minutes to downtown connected with 3 bus lines, and 15 minutes walking to the Ondarreta beach. We know Donostia is not a cheap destination, especially during summer period; nevertheless, we always adjust our rates to the season and type of room; (you can choose amount 4 types: basic, standard, comfort and executive), so we can cover each budget. We´ll be very pleased to accommodate you in the nearly future. See you soon.

4/10 Poor

Adolfo, Cincinnati, OH

Liked: Cleanliness, staff & service
Disliked: Room comfort
Walls are very thin so you can hear everything from the room next door. No AC so it gets really hot.
Stayed 2 nights in Aug 2018
Response from Resa team on 8 Nov 2018
Hi Adolfo, thanks for sharing your feedback, we are so sorry to hear that our residence did not cover your expectations. We take note about the AC service, although is announce at each communication, could be a good improve in our facilities. Hope you could give us another chance.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Student Room
Basically this is a room used by students and not really a hotel. Would be ok but you can hear every drop of water of other room. Wifi is not working and the promoted "self-parking" means you have to search and pay for parking yourself. The room itself is ok but really overpriced fir what you get.
Stayed 1 night in Aug 2017

6/10 Okay

Michele

Liked: Cleanliness
Disliked: Room comfort
Disappointed
It was not at all clear from the information on hotels.com that this is a college dorm. It was not at all what we expected, and I would not recommend to anyone. It's not adequately priced or advertised. This was a disappointment.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
You get what you pay for.
It was a dorm room. It was local and convenient but still a dorm room. No air conditioning, minimal comfort- not at all like the photos shown. Then they tried to say we needed to buy a Hostel card for 4€??? We didn't have change so they said get it the next day- we never did and never needed it. That being said, it was a good location for a good price and they even scheduled a taxi to pick us up to get to the airport. There were vending machines and laundry available, as well as an elevator.
Stayed 4 nights in Jul 2017

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad option if you're on a budget...
It's a university residence. The rooms are quite nice and have a little kitchenette, microwave and fridge, which is a rarity here in Europe. Location itself isn't too bad, as there is really good bus access to the the old town and the beach (three different lines running all day, you don't have to wait more than 5-10 minutes). It;s a fair walk otherwise (about 40 minutes). This is a really good option for those with a family travelling on a budget. San Sebastian is a culinary mecca, the ktchenette is irrelevant. And there is something to be said about staying at a pension in the old town, and just being able to have a siesta in your room when it gets really hot in the middle of the day. Not to mention stumbling home after a night of pintxos and one too many glasses of wine!!!
Stayed 3 nights in Jul 2017
Dear Eduardo, Thanks a lot for your review. We are glad to know you enjoyed your stay in San Sebastian and our residence. We hope to welcome you back soon. Best regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinks
The staff were nice but our room wouldn't close and the kitchen smelt like a dead animal.
Stayed 2 nights in Jul 2017
Dear guest, Thanks for your review. We are happy to read you enjoyed our staff treatment. Otherwhise we are disappointed to know you experimented some problems with the kitchen. In the reception we work 24h to help you and to call the mantainance service if necessary. Please, accept our apologies for this inconvenience. We will solve this problem in order not to repeat this situation. We hope you give us another opportunity in any of our residences. Best regards.

10/10 Excellent

ramona, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
It was just wonderful to stay in the famous Windsor Hotel. The old world décor added to its charm. Full white table service for breakfast in the beautiful dining room. The hotel staff all in lovely uniforms and always there to help you. The hotel is looking old but that is part of the charm. Our room was very nice and well stocked with tea & coffee, mini bar and even an iron. Come stay here for the ambiance and charm of a past era!
Response from General Manager on 30 Sept 2016
Dear Ramona, Thank you for sharing your great memories after your stay at Manuel Agud Querol! We are proud of the service the staff members deliver on a daily basis, which is only possible when people care about people and have passion about what they do. We want our guests to have their best time and experience possible and we are glad we did it with you. =) It will be our pleasure to welcome you back. All the best.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
This is a student hotel. It's quite cheap and this was a reason for staying there. The room was clean and quiet. There is a free wifi. We also got cookies and juice while waiting in the reception.
Response from General Manager on 30 Sept 2016
Dear guest, Thank you so much for your awesome feedback! We’re glad you enjoyed staying with us. Needless to say that it will be nice to see you again soon! Kind regards.

4/10 Poor

Hannah

Disliked: Staff & service, property conditions & facilities, room comfort
Rooms were to hot to sleep
Unfortunately seeing as this is university accommodation not a hotel the rooms did not have any air conditioning or a fan we tried to open a window to try and cool our sauna of a room and was then bitten by mosquitoes for the rest of the night. It took a while to be served at the front desk even if it was a simple request. The location to the beach however was great only a 15min walk or a lovely 45 min walk to old town if you walked along the beach or the taxi ride was max €10 to old town. If a fan was available or some kind of air flow in the room I may consider staying again otherwise I wouldn't think of coming back in the summer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A spacious room with complete kitchenette.
This is a college "dorm" during the academic year. The room is very spacious, with two single-beds, in-room bathroom/shower, two mini-fridges, microwave, and kitchen-top burners, along with all utensils and dishes you could need. There are laundry facilities and computer access on site. The check-in was smooth, with friendly and knowledgeable staff.

6/10 Okay

William, Jacksonville, FL

Disliked: Staff & service, room comfort
You get what you pay for
There was a reason this was the most inexpensive place we could find in San Sebastin to stay. You are literally staying in a dorm (small, single beds). For the most part it was pretty clean, by no means was it a beautiful place to stay. It served it's purpose for a place to lay our head down for the night. Cool concept of renting out dorms in the summertime to make extra money for the school.

4/10 Poor

pat, NY NY

Disliked: Property conditions & facilities, room comfort
This is a college dorm room for rent.
this is a dorm room of a university near san sebastian. IT is clean small kitchenette. The shower was broken and leaking water all over the bathroom floor. The sheets were clean. The bed was a twin and uncomfortable. There was no air conditioning. It was a dorm room. It will suffice for young people.

4/10 Poor

Amanda, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price but not worth it
We struggled to find accommodation in San Sebastian and thought this looked good for a good price. We were really, really disappointed. The 'hotel' is university accommodation and the photos are very misleading. It was much older and run down than the photos indicate. You had the kitchen facilities yet nothing to wash your dishes. No housekeeping. We did walk down into town and to the beach - it took maybe 45mins to get there but we didn't mind walking. Overall wouldn't recommend this place.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a hotel
It is student accommodation. Reception desk service is poor: no assistance or advice on what is going on in the area or how to travel in and out of San Sebastian. No wifi in the rooms and only one communal pc which is slow and cannot operate latest websites because it is windows 1995. There are no cafe or buffet options. Rooms are basic and the fittings are cheap so falling apart. If yoy need a basic bed for one night with s bathroom then this is the place.

8/10 Good

Samuel, Washington, D.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
University dormitory turned hotel
Tidy, clean university dorms turned "hotel" for the summer. Everything you want from budget accommodation. Included a tiny kitchenette which was a nice perk. Would stay again. I had no trouble connecting to the WiFi in the room - I know others had difficulty. Thanks.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Actually a university dormitory
The "hotel" was fine but it was actually a university dorm room masquerading as a hotel. As long as you understand that, you'll know what you are up for. We initially thought it was an ex-hospital.

6/10 Okay

Eddie, Phoenix, AZ

Liked: Cleanliness, staff & service
Disliked: Room comfort
Like a dorm room
The location isn't terrible - two miles from Old Town and less than a mile from the beach, but its an old dorm and still looks like it. No TV and no AC. A small kitchen was nice and if you just need a bed and shower at a nice resort town then its fine. Desk personnel were excellent.

8/10 Good

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una buena opción para disfrutar de Donostia a un precio razonable.
Stayed 1 night in Aug 2023
Response from Guest Relations on 14 Dec 2023
Gracias por tus comentarios.

4/10 Poor

Alvaro

Disliked: Cleanliness, staff & service, property conditions & facilities
Alojamiento excesivamente caro donde tuvimos una fuga de agua de la habitación colindante y me mojó toda la ropa, la llave no abría bien la puerta, la ducha no funcionaba bien y estaba alejado del centro... pese a todo el precio fue desorbitadamente alto. Como nota positiva. el personal trabajando, muy agradable. NO RECOMENDABLE!
Stayed 2 nights in Aug 2023
Response from Guest Relations on 14 Dec 2023
Gracias por tus comentarios, lamentamos enormemente que en esta ocasión, nuestras funcionales instalaciones no hayan estado a la altura de tus expectativas. En nuestra web y perfiles online podrás consultar las características y nuestra ubicación. Tomamos nota de tus comentarios y sugerencias.

6/10 Okay

Pasquale

Liked: Cleanliness, staff & service
Camera molto piccola pe due persone.
Stayed 2 nights in Aug 2023

8/10 Good

Quentin

Liked: Staff & service, property conditions & facilities, room comfort
Bon séjour, malgré quelques points d'ombres
Mon séjour dans cet hôtel s'est bien passé mais faites attention au parking, les places sont étroites et les gens ne savent pas se garer... (garés en biais en dépassant sur les places à côté). Si vous avez une voiture électrique ne reposez pas tous vos espoirs sur les trois bornes du parking car les places sont souvent occupées par des voitures thermiques, ou alors les places sont libres mais inutilisables car la voiture à côté est à moitié garé dessus... Également heure du check-out à 11h mais les femmes de ménages qui entrent en toquant (oui oui en même temps) à partir de 10h n'est pas très agréable. Sinon la propreté est ok, sans plus, le personnel est agréable, l'hôtel est bien situé.
Stayed 3 nights in Aug 2023

4/10 Poor

Santiago

Stayed 1 night in Aug 2023

8/10 Good

Barbara

Travelled with family
Location is ok
Stayed 3 nights in Aug 2023

10/10 Excellent

Yacine

Stayed 1 night in Jul 2023

6/10 Okay

Reinaldo

Travelled with partner
Disliked: Staff & service
Me preocupa que pagué al contado el alojamiento y temo que lo hayan deducido también de mi tarjeta bancaria
Stayed 1 night in Aug 2023

10/10 Excellent

WINSTON, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción en San Sebastián
Stayed 4 nights in Jul 2023

10/10 Excellent

ROSE LYNE

Stayed 1 night in Aug 2022

4/10 Poor

Miren

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Photos trompeuses
Ne correspond pas au photo général attention bien regarder les photos de la chambre réservé faute de surprises
Stayed 2 nights in Aug 2022

8/10 Good

Alice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Bien.
Stayed 3 nights in Aug 2022

10/10 Excellent

Weng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒适的住宿！
房间厨房虽然简单但是很舒适！东西齐全，方便。
Stayed 2 nights in Aug 2022

8/10 Good

Wilfried

Stayed 1 night in Aug 2022

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
überfordertes Personal, Wasser im Zimmer, wir sind gleich wieder gegangen
Stayed 1 night in Aug 2022
Response from Guest Relations. on 9 Aug 2022
Dear Peter, thanks for taking the time to rate us, we´re dissappointed to hear that our customer service did not cover your expectations. Please send us further Information to find out what happened.

10/10 Excellent

Maria José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Guest Relations on 9 Aug 2022
Thanks for rating us.

10/10 Excellent

MARIA JOSE

Stayed 4 nights in Aug 2021

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Ángel Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar en San Sebastián
Habitación amplia, limpieza correcta, parking gratis.
Stayed 4 nights in Aug 2021
Response from Guest Relations on 25 Aug 2021
Gracias Ángel Antonio, por haber escogido nuestra residencia. Estamos muy contentos de saber que has podido disfrutar de una estancia agradable con nosotros. Esperamos encantados de poder volver a darte la bienvenida. Hasta pronto.

8/10 Good

TAMARA

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto especialmente la atencion y los servicios prestados.
Stayed 2 nights in Jul 2021
Response from Guest Relations on 11 Aug 2021
Muchas gracias por tus amables palabras. Hasta pronto.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Guest Relations on 11 Aug 2021
Gracias por tu puntuación.