Sandbach Hotel Guide - Luxury Hotels in Sandbach, England

"Loved the room and leisure facilities. Room and bed were very comfortable. Restaurant on Wednesday 22nd April was a comedy of errors. Young lady checking people in was a bit out of her depth. Seemed rushed and really needed help. Waited over 30 minutes to take our food order. When the food came it was very good. Think management need to help this poor girl with more staff in the evening. Breakfast was tasty, but at over £200 per night B&B, expected waiter service and not a buffet."

"Everything was amazing. Comfy beds, great food and the staff were all wonderful."

"Useof the spa"

"First room we were allocated was disgustingly filthy, muld on bathroom wall and floor, peeling ceramic coating on sink ,no sink plug. Carpet stained and bedsheets dis not look to have been changed . On speaking to reception, we were given an alternative room, which was only marginally better Toilet was cracked and coming away from the wall . You can no longer book the complimentary shuttle, it's first come, first served, which results in a chaotic process and long waits Would we stay again? Never in a million years!"

"Nice stay at Crown Plaza Hotel. Convenient walk from Manchester Airport train station. Too far to walk to terminals however. There is a hotel shuttle for £4. Delicious Thai restaurant called Sampans on property"

"Lovely breakfast comfortable bed but room easily gets hot when the sun shines in .Needs air con in all rooms .We stayed in the past & it was hot then"

"Excellent stay, and reception staff were fantastic when I requested to upgrade my room."

"Great location with good facilities. No issues at all."

"Booked for 1 night stay whilst in Chester, check in was smooth and very friendly staff on reception. We requested a late check out of 1pm and this was accommodated without any issues. We were escorted to the room which was an Executive room but it was extremely dated and curtains needed to be fixed (which we did ourselves). The bathroom had silicone everywhere and just needed to be brought up to date. Did not look like the photos on line at all. It was clean overall and the bed was very comfortable. Breakfast in the morning was delicious and all of the food was fresh although the restaurant furniture where we were sat did have cosmetic issues with damaged sofas that were ripped etc. Following breakfast we went back to the room but were startled by the fire alarm which was a test but we were not advised this during check in. At 11:30 the cleaning staff pressed the door bell and entered into the bedroom despite a late check out being booked. When we advised we had a late check out booked she left but then proceeded to bang the hoover against the door and was rude to us so much so that we packed up and left the room and the cleaner was rude once again! We did make a complaint to reception on check out who did credit the late check out fee but this kind of treatment from the cleaning staff at a hotel of this rating is really not acceptable and tarnished our stay. In essence the hotel could be out of this world but it needs investment and better cleaners!"