Room, 2 Double Beds, Non Smoking
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Reviews of Signature Inn Santa Clara

3 out of 5
Signature Inn Santa Clara
2222 The Alameda, Santa Clara, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 112 out of 248 reviews" "
Rating 8 - Good. 69 out of 248 reviews" "
Rating 6 - Okay. 40 out of 248 reviews" "
Rating 4 - Poor. 7 out of 248 reviews" "
Rating 2 - Terrible. 20 out of 248 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The person at the front desk was never there had to call the building for him to come to the desk all 3 times I went there
Stayed 1 night in Apr 2024

6/10 Okay

Philip

Travelled with group
Overall is cleanliness in the room. Front lobby needed to remove the microwave elsewhere or limited strong foods odors due to customers visiting at lobby to check in/out the rooms. Quiet and feeling safe lodgings here for a night or two.
Stayed 1 night in Mar 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room. It was spacious and had several conveniences, like a ton of electrical outlets, nice bright reading lights on both sides of the very comfortable bed. It also had a small loveseat and ottoman, a mini fridge and a single serve coffee maker. The decor was also modern, it did not look old and dated. I was pleasantly surprised. I did not like that the TV was no longer accessible on check out day, as I paid until 11am, but was not able to watch TV while I packed and got dressed for my day. Also, be aware that you will be charged a deposit, mine was $200, which was returned to my account within a couple of days.
Stayed 1 night in Apr 2024

10/10 Excellent

Kallie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute property and lots to see around it.
Stayed 1 night in Apr 2024

10/10 Excellent

Mohannad

Stayed 1 night in Apr 2024

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Near Santa Clara University
Stayed 2 nights in Apr 2024

10/10 Excellent

Geoff

Stayed 1 night in Apr 2024

10/10 Excellent

Kaiwen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good for solo travelling
Stayed 1 night in Mar 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Debra, Placerville

Disliked: Property conditions & facilities
The beds are a deep mattress on top of a platform so they are quite high and it was difficult for me to get on and off the bed, and I’m 5’8”. The shower is nice size but you can’t open the glass door closest to the shower controls so you just stand inside the shower and under the shower head in order to turn on the water. I was barely able to do it without being forced to start my shower with cold water.
Stayed 2 nights in Mar 2024

8/10 Good

Walter

Stayed 1 night in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny not many amenities functional.
Stayed 1 night in Mar 2024

8/10 Good

Fay

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The decor was so cute! Love the mid century vibes. I’m a stickler for cleanliness, so I didn’t give five stars because I don’t like visible dust and fingerprints. I disinfected the high touch areas my self and cleaned up the fingerprints.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Mary Carmen

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and comfortable, parking and area seems safe!
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Anna

Business traveller
This hotel is cute and updated. The cleanliness could have been improved. The floors were very dirty so bring flip flops.
Stayed 1 night in Feb 2024

8/10 Good

Nerissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Promise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff wasnt very welcoming. Doors did not properly shut. Rooms were filthy. Bedding had hair and dirt in them. Hand prints all over the walls. The floors were covered in firt and hair. The walls and baseboards had gunk in them, not cleaned at all. Our room smelled of smoke.
Stayed 1 night in Jan 2024
Response from Chris on 29 Jan 2024
Hi Promise,We're sorry for any inconvenience you faced. We would love the opportunity to make it up to you. Please consider giving us another chance, and we'll ensure you have a much more positive experience on your next visit.Thanks & Regards,Signature INN

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Good value
An older property that has been remolded. Good location- plenty of food options nearby. It is close to Santa Clara University Good value for price.
Stayed 1 night in Jan 2024
Response from Chris on 27 Jan 2024
Hi Daniel,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Your kind words are truly appreciated, and we look forward to welcoming you back in the future.Thanks & Regards,Signature INN

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous check in clerk. Easy parking. Mini refrigerator. Freshly remodeled. Upstairs unit available.
Stayed 1 night in Jan 2024
Response from Chris on 25 Jan 2024
Hi Antonio,Our team is overjoyed to read your positive feedback! We work hard to create memorable experiences, and it's rewarding to know we succeeded during your stay. We appreciate your kind words and look forward to your next visitThanks & Regards,Signature INN

10/10 Excellent

Tyron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great: big tv, full cable options, fast internet, comfortable bed. I have one complaint, and it’s minor… the hot water could have been hotter in the shower. Otherwise, I would stay here again.
Stayed 2 nights in Jan 2024
Response from Chris on 25 Jan 2024
Hi Tyron,We are sorry for the inconvenience regarding the hot water, please visit us now and you will not be disappointed.Thanks & Regards,Signature INN

10/10 Excellent

Garrett

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great, affordable, and very clean. On a main road and still stayed quiet. Room looked luxerious, plenty of outlet/charging options. Would absolutley stay here again if needing to.
Stayed 1 night in Jan 2024
Response from Chris on 25 Jan 2024
Hi Garrett,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Your kind words are truly appreciated, and we look forward to welcoming you back in the future.Thanks & Regards,Signature INN

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on 25 Jan 2024
Hi Bianca,We're delighted to hear that you had a great experience at our hotel! Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon. Thanks & Regards,Signature INN

10/10 Excellent

Lily

Stayed 2 nights in Jan 2024
Response from Chris on 25 Jan 2024
Hi Lily,We're delighted to hear that you had a great experience at our hotel! Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon. Thanks & Regards,Signature INN

8/10 Good

Rina

Stayed 2 nights in Jan 2024
Response from Chris on 25 Jan 2024
Hi Rina,We're delighted to hear that you had a great experience at our hotel! Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon. Thanks & Regards,Signature INN

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I rated excellent, very comfy beds, big tvs with direc tv, fridge, kiurig coffe maker, very convenient location love it
Stayed 2 nights in Dec 2023
Response from Chris on 25 Jan 2024
Hi David,Thank you for your glowing review! We're thrilled to learn that our amenity exceeded your expectations. Your feedback is incredibly motivating, and we can't wait to have the pleasure of serving you again.Thanks & Regards,Signature INN

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Chris on 25 Jan 2024
Hi Jacob,We're delighted to hear that you had a great experience at our hotel! Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon. Thanks & Regards,Signature INN

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and soft bed.
Stayed 1 night in Dec 2023
Response from Chris on 25 Jan 2024
Hi Michael,Our team is overjoyed to read your positive feedback! We work hard to create memorable experiences, and it's rewarding to know we succeeded during your stay. We appreciate your kind words and look forward to your next visit.Thanks & Regards,Signature INN

6/10 Okay

Valeria

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Chris on 25 Jan 2024
Hi Valeria,We're sorry for any inconvenience you faced. We would love the opportunity to make it up to you. Please consider giving us another chance, and we'll ensure you have a much more positive experience on your next visit.Thanks & Regards,Signature INN

8/10 Good

Charan Teja

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good, Area felt a little unsafe
Stayed 1 night in Dec 2023
Response from Chris on 25 Jan 2024
Dear Charan Teja,Thank you for taking the time to share your feedback with us. We genuinely appreciate your concerns regarding the safety of the area. Your well-being and comfort are our top priorities, and we take all comments regarding safety very seriously.We want to assure you that we are committed to providing a secure environment for our guests. Our team is actively working on addressing any potential issues and implementing additional measures to enhance security.If you have any specific incidents or details you'd like to share privately, please don't hesitate to contact us directly at 408-461-6362. We value your input and would like the opportunity to address your concerns in more detail.Your safety is of utmost importance to us, and we hope you'll consider staying with us again to experience the improvements we're making.Warm regards,Signature INN

6/10 Okay

Jessie

Stayed 1 night in Dec 2023
Response from Chris on 25 Jan 2024
Hi Jessie,We're sorry for any inconvenience you faced. We would love the opportunity to make it up to you. Please consider giving us another chance, and we'll ensure you have a much more positive experience on your next visit.Thanks & Regards,Signature INN

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, dirty sheets, hair all over them.
Stayed 1 night in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Ian,We are so sorry that our service and accommodations failed to meet your expectations. What you have shared does not meet the high-quality standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for reaching out, and we hope you consider staying with us again in the future for a better visit.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice and well kept. Very good deal for the price.
Stayed 1 night in Nov 2023
Response from Gary on 29 Nov 2023
Thanks, Visit us again

2/10 Terrible

Denise

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Vsnraju

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too good
Very pleasant and comfortable
Stayed 1 night in Nov 2023
Response from Gary on 19 Nov 2023
Thanks, Visit us again

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe
Stayed 1 night in Nov 2023
Response from Gary on 19 Nov 2023
Thanks, Visit us again

6/10 Okay

Joan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Gary on 16 Nov 2023
Thanks, Visit us again

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good clean bare bones motel.
Not much to say. One night stay for a legal meeting the next morning a few blocks down the street. Taciturn, perfunctory desk clerk. Minimalist room that was recently renovated and very clean. Bare bones but it’s got everything you need. Good place for a quick visit. One block from Santa Clara University. Lots of student food offerings across the street. The ramen dive is worth a visit on a cold night.
Stayed 1 night in Nov 2023
Response from Gary on 14 Nov 2023
Thanks, Visit us again

8/10 Good

Glenn, Buena Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gary on 14 Nov 2023
Thanks, Visit us again

2/10 Terrible

Tiffany

Stayed 1 night in Nov 2023
Response from Chris on 25 Jan 2024
Hi Tiffany,We're sorry for any inconvenience you faced. We would love the opportunity to make it up to you. Please consider giving us another chance, and we'll ensure you have a much more positive experience on your next visit.Thanks & Regards,Signature INN

10/10 Excellent

Noah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gary on 14 Nov 2023
Thanks, Visit us again

6/10 Okay

Brian

Business traveller
Liked: Amenities, property conditions & facilities
In addition to the room rate, a $200 hold is placed on your credit card when you check in. Guests do not know about this fee until they arrive at the property. Other hotels and motels on Expedia disclose this additional fee in advance, which allows guests to make a decision in advance, as to whether or not they want to book with the property. The $200 hold takes forever to be placed back unto your credit card. I'm still waiting 5 days later.
Response from Gary on 14 Nov 2023
Thanks, Visit us again

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Gary on 8 Nov 2023
Thank you very much, Visit us again

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities
Nice quiet area.
Stayed 1 night in Nov 2023
Response from Gary on 5 Nov 2023
Thanks, Visit us again

6/10 Okay

Minta

Liked: Cleanliness, amenities, property conditions & facilities
Staff that is more knowledgeable about the area surrounding property and tourist attractions.
Stayed 1 night in Oct 2023
Response from Gary on 5 Nov 2023
Thanks, Visit us again

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Gary on 5 Nov 2023
Thanks, Visit us again