Santa Cruz de Gato Hotel Guide - Hotels with Pool in Santa Cruz de Gato, San Rafael del Yuma

"I would go back to this hotel many times over. Above and beyond customer service in every capacity. The staff were so friendly! The hotel was laid out very well with many photo opts . The beaches were pristine and very safe. The entertainment was fantastic. This place was quiet and not too busy good for a quieter individual. Lovely. Lovely!!!"

"The resort exceeded my expectations. It was really very, very nice clean and relaxing. The food was excellent."

"The property itself is beautiful, just it is no worthy enough for the price, check in was kind bumpy I wasn’t informed of the facilities of the place, my sheet was kind dirty when I get to my room there was a cockroach in the room, after 7:pm there is no one around the front desk than can help you, overall stay was okay because we loved the view and the pools are amazing. "

"Great for families"

"No good"

"Firstly the food at the buffet is amazing, we actually canceled a few reservations just so we could eat here more. So many options, and all amazing. Special mention to Altagracia just by the entrance, the loveliest person at the resort. Apart from that, the resort is very beautiful and well designed. Staff are professional and friendly. Beach is beautiful. This is a truly fantastic resort, 5 stars in all regards. "

"Room was very nice and well attended. Great staff, very friendly and helpful. The property is beautiful, very well maintained. The landscape is amazing. It is a pleasure to walk around and see the variety of plants and vegetation. The only disappointment is the quality of the food. While it was ok in the buffets, jusk ok - the "specialty" restaurant were extremely mediocre. A great place like this should be proud of their food and restaurants. We spoke to other guests and they all agreed the food and quality in the restaurants could be much better to make this an unbelievable resort"

"Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards. "