Santa Cruz del Seibo Hotels

"All the staff were excellent. Everyone speaks Spanish but most staff members speak English and if they don’t they will get someone to help u. U can always use translator on your phone. They food options are endless. They change up the buffets everyday. If u like seafood plenty of it! They also have 3 other restaurants u can eat at we only ate at Italian and it was fabulous. The pool bar amazing! Darwin and Franklin best bartenders ever! The rooms need updating but it did the job. You do not have blue water in the ocean because a river runs into it so it’s not blue at all. At night time they have entertainment every night and then the nightclub is open from 10:30 to 2 am. They have a casino but it is very small not really worth it! Overall had an excellent time! I would go back!"

"Staff were very helpful and friendly. "

"Yes, the pool was elegant, nicely decorated, not crowded."

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"Clean room and very friendly staff. Main buffet restaurants were short staff"

"Wonderful property will be back. 10 out of 10"

"Nicest resort I've ever been to. Only disappointment was the buffet was understaffed (it was not self serve), but really that's nitpicking"

"My kid loved the lazy river, the 24-hour room service and especially the kids' club, it was so convenient for us as well."

"We have stayed in Excellence resorts twice before (Punta Cana and Playa Mujeres). When we checked in to the Excellence El Carmen, we did have a few somewhat minor, but annoying issues: 1) No hand soap in the bathroom (they use bath gel near the sinks, but we didn’t have that either). 2) The table in the living area still had drink rings on it from a previous guest. 3) There was no “Do Not Disturb” sign in our room. Also, the hot/cold knobs in the bathroom were reversed, so turning the “cold” knob turned on the hot water. No major issues, but it felt like a lack of attention to detail that was surprising for an Excellence resort. The resort grounds were amazing and immaculate. Definitely made the stay feel like we were at a true luxury resort Dining was a bit of an issue. We had a group of five and we found we generally had to wait between 30-60mins for a table for most lunches and dinners. We managed it by getting on the waitlist before we were hungry, but seems like an issue that could be managed by opening another restaurant or having more staff/tables in the existing restaurants. Room service was terrible. We called for two items and were told it would take 30mins, but it took around 1hr 15mins to get the food. The Guest Experience staff, specifically Dilson, was great in recognizing the issues and making some special arrangements for us to make our stay as enjoyable as possible. His efforts definitely helped improve our experience and how we felt about our stay. "