Santa Cruz Holidays

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

The staff was incredibly helpful and friendly. I loved the beautiful flowers throughout the property. The breakfast was always delicious with happy friendly servers.

We really enjoyed staying at this hotel - quiet peaceful setting in beautiful gardens. Would definitely return.

Excellent Hotel. Very friendly staff. Very easy access to downtown. Took us 10 minutes to walk to downtown cable car site. If you need any supermarket items, the mall is right downstairs and there is a nice supermarket there also. There is filtered water on every floor in a machine.The breakfast is also excellent. Great coffee machine, selection of fruits and cheeses and breads, as well as numerous hot entrees. Also, very big plus was we rented a car and used the free parking in the downstairs garage. You need to go to the private parking lot, which is next to the mall pkg lot entrance.

⭐️⭐️⭐️⭐️⭐️ Lovely stay at Dreams Madeira We had a really lovely stay at Dreams Madeira. The resort was spotless, staff were friendly, and the atmosphere was calm and relaxing. I’d definitely recommend booking a Preferred Club room — it really elevated the experience. The time of year we visited was perfect, not too busy, and the evening shows were great. The only areas for improvement were the restaurant booking system, which wasn’t very straightforward (we could only book via reception as Preferred guests), and the sun-lounger cushions — they weren’t always available and, when they were, some were a bit mucky. Easy enough to fix with a towel, but slightly off-putting. Overall, a wonderful experience — we’d happily return!