Santa Cruz Holidays

Overall, we feel like Vila Baleira is not really a 4* hotel. The rooms are fairly outdated - particularly the bathroom. We were a bit disappointed with the cleanliness, particularly as we could tell the floor wasn’t swept or mopped throughout the duration of our stay. The bed was comfortable enough, however the road outside is very noisy, and so if you are a light sleeper you will struggle. Our key card consistently failed to work for our room, to the point we had to be let in with the master key and there was mention of potentially moving us to another room. The next day none of this came to fruition, and it felt like staff didn’t really care. The excuse given was that it has “magnetised”, which we understand can happen but continued to occur no matter where the card was kept during the day. Although this sounds like a minor inconvenience, we found it really frustrating that we were having to go up and down in the lift multiple times a day just to get into our room. The breakfast was disappointing for €15 pp/per day, and so despite having already paid for this we had breakfast at cafes instead (which were nicer and cheaper). So that was a waste of money for us. The pool was nice enough, however there were not enough sun loungers for guests and you very often ended up sitting at tables, which was frustrating. The location was good - it was within a reasonable walking distance to lots of restaurants, cafes, shops and supermarkets. It also has good underground parking.

Fabulous location, friendly staff,great breakfast, very clean. Would have preferred 2nd floor room as lots of people continuously walking past our balcony.

The hotel was very pleasant and comfortable. Each evening there was a different themed dinner menu, which made every meal unique and enjoyable. Breakfast offered a good variety of options to choose from. The location is excellent, making it easy to explore the area, and the rooms were spacious and comfortable. Overall, a great place to stay!