Santa Ines Holidays

Amazing hotel, great staff and stay!

Excellent staff and condition of the room and property. Because it is an historic location located within castle walls, it does not have an elevator. The hotel also has multiple buildings which may require shuttle. For those who love history and not as much for those who want to shop and dine.

The room condition, price and location made this a great place for one night’s stay.

I feel that this hotel doesn't warrant 5 stars. It didn't feel luxurious at all. Things I did not like: - not being given any information upon check in such as info on breakfast timings, telephone number for the main desk, info on the pool and sun loungers etc - having to run down to reception after a shower as I was not given a hairdryer in my room and was not told the telephone number for reception - the scramble to get a sun lounger by the pool, it was insanely busy all day every day. And you are not told that the nicer beds have a minimum spend attached - I didn't like the attitudes of the other guests, I overheard them speaking very poorly to the staff/waiters/waitresses.

Exceeded my expectations! Lovely property!