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Reviews of Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 out of 5
Gran Hotel Europa Santo Domingo, Trademark by Wyndham
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 273 reviews" "
Rating 8 - Good. 70 out of 273 reviews" "
Rating 6 - Okay. 23 out of 273 reviews" "
Rating 4 - Poor. 11 out of 273 reviews" "
Rating 2 - Terrible. 11 out of 273 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2024

10/10 Excellent

DOO YOUNG, SEOUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Steve

Travelled with family, Travelled with group
Good staff, Thank You again Ms. Ashly.
Stayed 2 nights in May 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super central and very well located. I would have liked a bottle of water to be complimentary but all consumption had a cost. My room was quite enclosed, it had no windows but it was comfortable, quite clean and had an excellent bathroom.
Stayed 1 night in May 2024

10/10 Excellent

Kristin, Tallahassee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Amazing rooftop bar and restaurant. Friendly and helpful staff.
Stayed 2 nights in Mar 2024

2/10 Terrible

Monica

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hola Estaba esperando otro trato en el hotel primero cuando llegue fui hacer café en la habitación pero la cafetera estaba sucia increíble llena de polvo. Segundo pido cargo a la habitación y duro 1 hora tuve que llamar 2 veces para ver que pasaba con mi pedido y tercero al día siguiente pido mi desayuno y quería comer en la habitación adivina que no puede desayunar porque tenía que pagar room service es ridículo. Aparte dejan pasar mujeres al hotel sin estar registradas… horrible nunca volvería….
Stayed 1 night in May 2024

10/10 Excellent

Ana

Stayed 1 night in Apr 2024

8/10 Good

Alejandro Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
The AC was not good
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good option
Stayed 2 nights in Apr 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning colonial property with modern and stylish decor.Also great rooftop restaurant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular location, attention, good food and entertainment in the rooftop. Thanks
Stayed 2 nights in Apr 2024

8/10 Good

Rosa Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little colonial property in a nice area of the city. Parking onsite is very convenient and fairly priced. The staff greeted us and accomodated our request for rooms. The rooftop terrace is very nice at night
Stayed 1 night in Mar 2024

6/10 Okay

Machender

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kisany

Travelled with family
Liked: Staff & service, amenities
Close to a lot of shops and food. Over all safe area many tourist police but the rooms are really small. When you turn on the bathroom water it’s smelled like sewer water. I booked three rooms one of the rooms (room 117) smelled like mold they tried mopping it with bleach but you could still smell it and they would give me another room. Staff were very friendly and spoke both Spanish and English
Stayed 2 nights in Mar 2024

10/10 Excellent

Julisha, Saint Cloud

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is cozy, vintage look and smells amazing from the entrance. Staff were all friendly and the breakfast was on point. The rooms where standard, bed was comfy but the only thing I will lower my rate on property condition its because there is no sound proof. I could hear everyone talking and walking from the hall. But overall its a nice hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Patria

Business traveller
Beautiful area to be
Stayed 2 nights in Mar 2024

10/10 Excellent

Wilmari, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion y lugar seguro
Stayed 1 night in Mar 2024

10/10 Excellent

Jorge

Stayed 3 nights in Mar 2024

8/10 Good

Branko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was the best and the breakfast
Stayed 7 nights in Mar 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice stay, we caught a few weddings happening so it was a bit noisy during the night. The staff was attentive and notified in advance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful!!!
Stayed 2 nights in Mar 2024

8/10 Good

Raeburn

Stayed 1 night in Mar 2024

8/10 Good

Nadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean and perfect for a vacation. The location is excellent! Close to all the important sites and the great night life of Zona Colonial.
Stayed 2 nights in Feb 2024

8/10 Good

Candy, Bávaro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying here, and overall, it was a delightful experience. The hotel's prime location provided easy access to the Colonial Zone, making it a convenient choice for travelers. The staff truly stood out with their exceptional service. From the moment I checked in to the day of departure, every member of the team was friendly, attentive, and went above and beyond to ensure a comfortable stay. While the location and staff were outstanding, I did find the rooms to be on the smaller side and too old, which may not suit those who prefer more spacious living areas. In conclusion, is a fantastic choice for those who prioritize a prime location and outstanding service. The small room size might be a consideration for some, but the overall experience, thanks to the exceptional staff and convenient location, made my stay memorable.
Stayed 2 nights in Feb 2024

2/10 Terrible

Suren

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst number of my life. I spent the night here as a family, with children. The room was so dirty that we couldn't use the toilet and bathroom. Everything they have in the photographs does not correspond to the real situation. They have two blocks of rooms. In the right block everything is very cool, but in the left block everything is terrible. Therefore, when you see ratings of 9 out of 10, keep in mind that you may be deceived. Breakfast is very poor. The staff is very rude. For the first time in my life, I saw that clients had to wait in line at the elevator and go up after the staff. It's horrible. Choose other hotels.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and with in walkable distance of everything
Stayed 1 night in Feb 2024

4/10 Poor

NATYIRA, LINDEN

Travelled with partner
Disliked: Staff & service
Smallest room ever, bathroom they definitely need to work on that asap Super uncomfortable and messy bath area, water was running all over the bathroom while taking a shower and we had to put towels everytime. Other areas was really nice and clean, breakfast was yummy and the staff wasn’t very professional.
Stayed 4 nights in Feb 2024

10/10 Excellent

Addie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the Colonial city central to everything. Quiet property with a beautiful rooftop terrace.
Stayed 1 night in Feb 2024

4/10 Poor

Ramon Francisco

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
AC didn’t work, rooms was so small. I understand is the arquitectural of the area. But AC and phone line never worked. I try to call in when I got to the room and had not tone. I don’t k ow if when you do a late check in hotel gives you the worst rooms but I have that feeling. Not entertaitment tv sucks blurry vision. No pool.
Stayed 1 night in Feb 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great position for seeing the city
Stayed 1 night in Feb 2024

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely amazing! I cannot stress enough how much I enjoyed it.
Stayed 1 night in Feb 2024

4/10 Poor

Joseph

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was very small, no window, wasn't ready upon arrival
Stayed 1 night in Feb 2024

2/10 Terrible

Suren

Disliked: Staff & service, amenities, property conditions & facilities
Room is not clean… toilet is not possible to go
Stayed 1 night in Feb 2024

8/10 Good

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent the sky lounge gave a nice view of the river and the city
Stayed 2 nights in Feb 2024

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was warm and welcoming upon my arrival. Very helpful. The facility overall was nice. One of the extra, decorative pillows on my bed smelled very bad, like it needed to be cleaned. I just put in on the floor away from me. The regular bed pillows seemed fine. And the rest of the room seemed clean. That’s why I’m giving 4 stars instead of 5.
Stayed 1 night in Feb 2024

2/10 Terrible

Hadi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff and checkin is horrible!
Stayed 1 night in Feb 2024

6/10 Okay

Maria Jose

Travelled with family
Slow check in, no elevator
Stayed 1 night in Feb 2024

10/10 Excellent

Kendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, the staff was very nice and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Carmen, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly. The hotel is very well located, within walking distance of attractions, restaurants and shops. They include a varied buffet breakfast. Good value for the cost.
Stayed 2 nights in Feb 2024

6/10 Okay

Julián

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lindo hotel, mala experiencia para descansar
El hotel es muy lindo, nos alojamos en una habitación de la parte moderna y es cómodo y limpio. En la terraza hay un rooftop bar y un restaurante para los almuerzos, tuvimos la oportunidad de probar los dos y nos atendieron muy bien y comimos muy bien. La ubicación es muy buena, en la zona colonial, a pie de todos los museos de la zona. Sin embargo, nuestra habitación estaba justo debajo de la terraza y los ruidos que provenían de allí, cómo del pasillo, no nos permitieron dormir, ya que se escucha cada silla que se mueve hasta la madrugada, y nuevamente muy temprano en la mañana.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional
Stayed 1 night in Feb 2024

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is beautiful
Stayed 3 nights in Feb 2024

10/10 Excellent

Ruth

Stayed 1 night in Jan 2024

10/10 Excellent

RAMONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast choices were great. the staff very polite and friendly. I will definitely stay here again when i return to Santo Domingo,
Stayed 2 nights in Jan 2024

10/10 Excellent

Lavoris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Talia

Stayed 1 night in Jan 2024

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and super friendly staff
Stayed 3 nights in Jan 2024

8/10 Good

gamalier

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024