Saona Natural Pool

Facility needs better maintenance, rooms were ok clean, could be better. Staff should be better trained to act professionally and friendly towards guests. There was a lot of bantering going on among restaurant staff while you are waiting your order to be delivered.

Great staff, spotless property and rooms.

Butler was great. Beach was nice. But the food is pretty terrible, tipping is expected everywhere, room service menu and selection is poor. Outlets in room dont work. Pools are almost non existent, there is no main pool, just a thin pool river like effect. Having gone with Sandlas properties several times theblast 5 years and wanting to compare there teally is no comparison. Staff overall was nice, but between the poor food (could barely even find any fruit (surprising) or deserts and lack of access (no poolside or beach food (all inclusive should have these in abundance) it was disappointing. On the plus, despite some DR concerns we felt safe at the resort and plenty of staff to guest ratio. If they had better food options (restaurant quality, roo dervice, abulty to bring food back to your room like Sandals), beach food / snacks, the value would be better.