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Reviews of Hotel Austria & Bosna

4 out of 5
Hotel Austria & Bosna
Banjska bb, Sarajevo

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 32 reviews" "
Rating 8 - Good. 4 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 5 out of 32 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mevludin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, shuttle to airport.
Stayed 1 night in Feb 2024

8/10 Good

Rebecca

Stayed 1 night in Sep 2023

8/10 Good

DENIS

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property it's surrounded by beautiful nature. Staff is very helpful. We love this property aswell we love Sarajevo.
Stayed 1 night in Sep 2023

10/10 Excellent

Vladeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

BANG WON

Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed overall. It was my first time traveling alone in a foreign country. They were at the airport to greet me, the service was excellent and the food was to die for! The grounds of the hotel made me feel like I was visiting some manor house. It was relaxing and safe place. I highly recommend this hotel!
Stayed 1 night in Jun 2023

2/10 Terrible

NEZHA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE IF YOU EXPECT TO TAKE A SHOWER!
There was no hot water for my entire stay!! I could not even take a shower! Also, the bathroom sink leaked! The water drained onto the floor! The restaurant was awful and the female wait person refused to even show me a menu! After the manager spoke with her, she was forced to wait on me and she was very unpleasant and unprofessional.
Stayed 2 nights in Jun 2023

2/10 Terrible

Md Abeed Hossain

Stayed 3 nights in Jun 2023

2/10 Terrible

Tamya

Liked: Cleanliness
Disliked: Property conditions & facilities
No air conditioning, no fan, bugs comes in when open windows.
Stayed 1 night in Jun 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

GABRIELE

Stayed 3 nights in May 2023

10/10 Excellent

ZAHID, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Yingzi

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I was the only customer there but the staffs were nice to me
Stayed 1 night in Nov 2022

8/10 Good

DENIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel in a beautiful surrounding. Nature is beautiful around the hotel.
Stayed 2 nights in Jul 2022

10/10 Excellent

Zeyad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Perfect location with nice staff
Stayed 1 night in Jul 2022

10/10 Excellent

Vahida

Stayed 1 night in Jul 2022

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over expectation, friendly and lovely staff We enjoyed our staying
Stayed 2 nights in Apr 2022

10/10 Excellent

Philipp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spa & wellness area.
Stayed 2 nights in Apr 2022

10/10 Excellent

Philipp

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool and spa area.
Stayed 2 nights in Apr 2022

10/10 Excellent

Hisham A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff need more training. They are insufficient to take care of customers. It is hard to find them, because there are so few of them. When you do find them, they did not speak common languages such as French, Spanish, or even English
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
It was a quiet location but the maintenance was sadly lacking and staff were poorly trained I booked the free shuttle to the airport and they forgot to arrange it So when I checked out the staff person said I had to get a taxi and pay for it myself I didn’t have cash and taxis don’t take cards so it was stressful going to airport and finding an atm machine it says it’s 5 star hotel but it’s not Also when I checked in I had to change rooms because the bathroom was faulty No shower it’s a pull out hose in the side of the bath All male staff arguing every morning at breakfast First night for dinner they told me I had to pay cash because their computer system wasn’t working and they couldn’t charge it to my room Honestly it was a bad experience and 5 stars means nothing here
Stayed 4 nights in Sep 2019

2/10 Terrible

Mieko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aweful hotel！I cannot believe this is a 5-star hotel. The breakfast was terrible even though there were a lot of items as a buffet. The staff were not so friendly. When we arrived after chieck-in time, our room was not even ready and we had to wait for a while, drinking their free drinks. They had a hard time finding an extra blanket and towels for me due to the late time. Their free shuttle could not find us because their reply was not early enough, so we ended up having to get ourselves a taxi, costing extra fee from the aitport. Besides, the weekend wedding party lasted after midnight, causing too much noise to our room while sleeping. It was crazy! Overall, the level of the hotel was way below average, and I would never recommend this hotel. 良いところが一つも見つからなかったホテルで最悪でした。朝食ビュッフェは品数が多いのに一つ一つのレベルが低すぎて美味しいものが一つもなく大変残念な朝食です。普通に旅をしている人なら感じるレベルでコーヒーやジュース、パンや卵料理のレベルが最悪だと言えます。まともなのはギリシャヨーグルトやバナナぐらいでしょうか・・・。 週末の結婚式のどんちゃん騒ぎが真夜中過ぎても終わらず、恐ろしくやかましく、５つ☆ホテルの意味がまったく理解できません。ボスニア・ヘルツェゴビナ自体がセルビアやクロアチアに比べるとまだ発展途上にあるためか、サラエボに行くならアメリカ系のホテルが無難かもと感じました・・・。

6/10 Okay

Ragnhild

Travelled with family
Disliked: Cleanliness
Nice hotel, but not 5 star worthy
The first impression was good. The room was spacious, had a nice bed and bathroom. But when you look at the details, there are a lot of minor things missing. The breakfast was also a big disappointment! We had to ask for almost everything; bread, plates, glasses, cups. And the food and service was not what we expected from a 5 star hotel. We even got a long hair in our dinner dish… So in short terms; it’s s nice hotel but they have s way to go to call it a 5* hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Raoul, Amsterdam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het is een mooi hotel op een prachtige locatie met meerdere onderdelen op die locatie. De service en flexibiliteit was voortreffelijk.
Stayed 6 nights in Apr 2023

6/10 Okay

Gor

Stayed 1 night in Jan 2023

10/10 Excellent

ABDULLA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Per

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ligger godt
Ligger godt og i park, samt tæt på lufthavnen og gode hotelværelser
Stayed 3 nights in Oct 2021

10/10 Excellent

Per

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint Hotel
Det var rigtigt fint hotel.
Stayed 4 nights in Oct 2021

10/10 Excellent

mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رحلة استجمام
فندق عائلي ممتاز وقريب من منطقة الليجا
Stayed 1 night in Jul 2019