Holiday Homes in Sarre

"Excellent!!"

"Excellent!!"

"Great experience. "

"Check-in was fine, especially given that we made a last-minute booking so we could go to QC Terme the next day. However, at around 9:30 p.m., my partner sustained a bleeding cut to the arm from the shower gel bottle holder in the shower, which is a confined space. We called the hotel's emergency number and asked for a plaster, as the reception was open until around 7pm only. The manager stated the hotel had "zero responsibility" to assist or provide a plaster. She said we could either go to the hospital or call an ambulance (which seems disproportionate), but we should not suggest that the injury was associated with the hotel. She also told my partner that we were “accusing the hotel” and "interrupting her evening", asked whether we were "trying to obtain reimbursement", and said my partner should "take responsibility for their own carelessness" and "stop acting like a child". We were concerned by the response. Most concerningly, she said words to the effect that we could be "blacklisted" and unable to stay at other hotels in the region if we pursue this complaint. The mezzanine staircase had no guardrail and we found it challenging at night, and the bathroom cups were rusted inside and out. We had stayed at another hotel in Chamonix for a week previously without any issue, so it's inappropriate to suggest that guests would fabric issues for monetary gains. The manager eventually agreed to provide a plaster at the reception in the morning, which we never received. "

"They were friendly and helpful. A great experience. I stayed there a total of 4 nights "

"Nice room, nice staff, nice place!"

"Room, location, view, breakfast, reception very good "

"Immaculate hotel with great staff. First time in Chamonix, and everyone went out of their way to make it a great stay. Ski shop team was great help in navigating the various areas and transfers. "

"After requesting a quite room at time of booking we originally were located in no such room - friendly reception staff accommodated us but at our expense as they only had quite superior rooms. Which we paid the extra for. However do not be fooled by the name superior it was simply large. The furnishings were not what you would expect for a 4star - equally the toiletries were basic. That said the rooms was clean and the bed linen acceptable. "