Sarugakyo Onsen Hotels

"部屋の鍵が上手く出来ずスタッフまで連絡してチェックして頂きましたが治らなかったです。 鍵はかける事が出来ませんでした。 修理必要の様でした。"

"Clean, new, staff is great. "

"Amazing experience!! The staff were so nice."

"シンプルな美しさが光るお宿でした。"

"It is ski resort so unless skiing no activity to do."

"This place is well taken care of by the kindest family. 15/10. We hope to come back and visit when the apples are ripe."

"楽しく過ごせた♡♡"

"24時間以内にチェックインメールが来ると表示あるも15時になっても来ませんでした。他の部屋にチェックインのお客様が部屋にあるタブレットで楽天に連絡してくれて何とか入室出来ました。あとでわかった事で、予約完了画面の「施設への問い合わせ」から入室ルームナンバー等の表示がありました。 大変分かりづらいでした。"

"Excellent service, excellent private onsen inside the room."

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

"Our stay was reasonably comfortable, except for a few small factors: 1. It’s a shame that they allow smoking in the rooms because we are non-smokers and smoke particles cannot be completely eradicated from the room even with a room humidifier and spray fragrance. So we could not be as comfortable as we normally would be had it been a non-smoking room. My request to the property is to create more non-smoking rooms to be available or completely eradicate smoking rooms, period! Because smokers...

"Clean room, friendly staff, great food available at the buffet restaurant. "

"Clean room, friendly staff, and great service. The pleasant stay here added to the experience of my snowboarding trip in a positive way"

"フロントの対応が素晴らしく気持ちよく宿泊できました。"

"Very good "

"That hotel was not so clean."